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13. Troubleshooting Guide
NT
Lack of suction
No milk being expressed
Pain when expressing
Milk is drawn up the
petal massage cushion
Cracking/discolouration
of pump parts
Lost or broken parts
If you experience problems, please contact AVENT Customer Services on:
0800 289064 (UK); 1800 509 021 (IRL); 1300 364 474 (Australia National);
(02) 9457 0127 (Australia NSW only). You can also email us at:
enquiries@avent.com (UK/IRL); inquiry@avent.com.au (AUS).
Alternatively, contact your health professional/breastfeeding adviser.
All manuals and user guides at all-guides.com
Check that all the pump components have been assembled
correctly and that the white star valve is facing up with the
flatside into the bottle. Ensure that the diaphragm and let-
down massage cushion are fitted securely to the pump body
and a perfect seal is created.
Ensure suction is created and the pump is correctly assembled.
Relax and try again, expression may improve after practice.
Please refer to the 'Hints to help you succeed' section.
You may be pumping too hard. You do not need to use all
the suction the pump can generate. Try depressing the handle
halfway and remember the 2-3 second pumping rhythm.
Consult your health professional/ breastfeeding adviser.
Try removing and refitting the let-down massage cushion
to ensure it is firmly attached and pushed far enough down
the funnel. Try leaning slightly forward. Try releasing the handle
more frequently to empty the breast milk into the VIA Cup or
bottle. Refer to "How to use your AVENT ISIS Breast Pump".
Avoid contact with antibacterial detergents/cleaners as these
can damage the plastic. Combinations of detergents, cleaning
products, sterilising solution, softened water and temperature
fluctuations may, under certain circumstances, cause the plastic
to crack. If this occurs, do not use. Contact AVENT Customer
Services for spare parts. The pump is dishwasher safe but food
colourings may discolour components.
Spare parts are available through AVENT Customer Services, see
contact details below or visit our web-site at www.avent.com
UK
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