Panasonic DP-MB251CX Operating Instructions Manual page 120

14. Help
14.4.5 Fax
Problem
I cannot send documents.
I cannot send a fax overseas.
The other party complains
that letters on their received
document are distorted.
The other party complains
about the quality of their
received documents.
The other party complains
that received documents are
too dark and cannot be read.
I cannot receive documents.
I cannot receive the whole
document.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
120
Cause & Solution
R The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 20).
R The other party's fax machine is busy or has run out of recording paper. Try
again.
R The other party's machine is not a fax machine. Check with the other party.
R The other party's fax machine failed to answer the fax automatically. Send
the fax manually (page 57).
R Set the maximum fax speed to "14.4kbps" (feature #418 on page 79).
R Use the overseas transmission mode (feature #411 on page 78).
R Add two pauses at the end of the telephone number or dial manually.
R If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
R Another telephone on the same line is off the hook. Hang up the extension
telephone and try again.
R Try copying the document. If the copied image is clear, there may be
something wrong with the other party's machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to "14.4.2 Printing problems", page 117.
R The original document is too dark or too light. Change the contrast
(page 57) and try again.
R You used a coloured paper as a document. Change the contrast (page 45)
and make a lighter copy of the document, using "TEXT" resolution
(page 45), and try again.
R The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 20).
R The PC fax setting (feature #442 on page 81) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 65).
R The fax preview mode (feature #448 on page 65) is activated and the
received fax documents are automatically stored in memory. View the
received documents using the web browser on the computer connected via
the LAN (page 66).
R Set the maximum fax speed to "14.4kbps" (feature #418 on page 79).
R The fax to email address (feature #452 on page 82) is activated. In this case,
only faxes within the fax memory capacity (page 137) can be received.
Deactivate the feature, then ask the other party to resend the document.
R The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 60)
or TEL/FAX mode (page 61).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 73).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 70). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.
R The incoming call is not a fax. Change the receiving mode to TEL mode
(page 61) or TEL/FAX mode (page 61).