Chevrolet Captiva Owner's Manual page 99

Chevrolet Captiva Owner Manual (GMNA-Localizing-MidEast LHD-
14860584) - 2021 - CRC - 5/18/20
Symptom
The host does not work and no information is shown
on the screen.
The host works but no sound can be heard or the
sound volume is very low.
The device is a little hot.
The radio cannot search for the desired station.
Certain audio files cannot be played via USB.
The sound volume fluctuates as MP3 songs are played. MP3 songs are from many sources and no uniform standard applies.
The artist/track/song name cannot be displayed.
The music pauses intermittently as it is played.
Songs stored in the memory device cannot be read.
MP3 songs cannot be read via an all-in-one USB
adapter.
Possible Causes and Solution
Take out the host from the instrument panel, and then check the host fuse and
connector to the vehicle.
Increase the sound volume and check the front/rear and left/right balance setup.
The device heats normally as it works.
Inspect whether the antenna is fully stretched and connected correctly.
Inspect whether the antenna amplifier in the vehicle has been damaged.
Signal of the desired station is too weak. Tune manually.
Confirm whether the device supports such audio files. Refer to the infotainment
system instructions.
The volume of MP3 songs may be different as they are compressed.
Turn the volume knob to adjust.
The device does not support text display of the audio file.
The format of the music file may be different as it is compressed.
Confirm that the storage partition form of the memorizer is FAT16 or FAT32 as it is
checked in the computer; if not, reset the setup on the computer to change the
format to a standard applicable to the device requirement.
This device only supports song reading via an adapter with only one USB port.
Infotainment System 99