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Troubleshooting
Related Manuals for Crane BevMAX Refresh 4 5800-4
Summary of Contents for Crane BevMAX Refresh 4 5800-4
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Page 2: Table Of Contents
Table of Contents CAUTIONS & WARNINGS ......................GENERAL INFORMATION ......................... Vender Safety Precautions ........................ 5 Product Identification ........................5 CE Mark & IIA Declaration ......................... 5 Physical Characteristics ........................5 INSTALLATION & SETUP ..........................6 Receiving Inspection ......................... 6 Unpacking the Vender ........................6 Electrical Requirements ........................ - Page 3 Preview Password..........................24 Time Programming ........................... 24 Refrigeration ............................ 25 Select Block 1&2 ..........................26 Quick Reference Menu Items ....................28 MAJOR COMPONENT DESCRIPTION ....................... 30 AC Distribution Box ......................... 30 Power Supply 24V 150W ......................... 30 Service Door Switches ........................30 GENERAL MAINTENANCE .........................
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Page 4: Cautions & Warnings
Cautions & Warnings If the vender is equipped with a refrigeration unit containing R290 refrigerant, the following warnings and procedures apply: The charge amount in this machine is 114 grams of R290 refrigerant. The lower flammability limit (LFL) of R290 is 38 grams. At three times the LFL (3 x 38g = 114g), this machine meets all applicable UL and ASHRAE placement conditions Servicing shall be done by factory authorized service personnel who have been properly trained so as to minimize the risk of possible ignition due... -
Page 5: General Information
Please read this manual in its entirety. This service information is intended for use by a qualified service technician who is familiar with proper and safe procedures to be followed when repairing, replacing or adjusting any Crane Merchandising Systems vendor components. A qualified service technician, who is equipped with the proper tools and replacement components, using genuine Crane Merchandising Systems factory parts, should perform all repairs. -
Page 6: Installation & Setup
Upon receipt, inspect the Vender for any shipping damage. If there is any damage, have the delivery driver note the damage on the bill of lading and notify Crane Merchandising Systems Customer Service. Although the terms of sale are FOB shipping point, which requires the consignee to originate shipping damage claims, Crane Merchandising Systems will gladly help if you must file a claim. -
Page 7: Electrical Requirements
The GFCI must be tested frequently and before each use in accordance with the instructions provided on the GFCI device. IF THE GFCI DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the supply cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266- 5001. -
Page 8: Prior To Initial Power Up
PERIODICALLY INSPECT THE POWER SUPPLY CORD FOR DAMAGE. IF THE CORD BECOMES DAMAGED IT MUST BE REPLACED WITH THE SAME SIZE AND TYPE CORD. CONTACT CRANE MERCHANDISING SYSTEMS FOR ASSISTANCE. Prior to Initial Power Up Open the Service Door on the right side using the Key provided in the coin return cup, or if shipped with a locking clip, remove the clip and install the lock. -
Page 9: Placing The Vender On Location
If the Machine will be subject to user misuse or vandalism, it is recommended that the Vender be secured to the floor or wall as described in Crane Merchandising Systems Technical Bulletin 344. Due to the large size and weight of the Vender, never attempt to move the Vender with a Hand Truck or Stair Climber. -
Page 10: Locate The Vender
THE VENDER MUST BE PROPERLY LOCATED AND LEVELED. IF THE MACHINE WILL BE SUBJECT TO USER MISUSE OR VANDALISM IT IS RECOMMENDED THAT THE VENDER BE SECURED TO THE FLOOR OR WALL AS DESCRIBED IN CRANE MERCHANDISING SYSTEMS TECHNICAL BULLETIN 344 TO MINIMIZE THE RISK OF INJURY OR DEATH FROM TIPPING. -
Page 11: Set Temperature Control
The Vender will support the following domestic MDB Bill Acceptors: All available CPI/MEI/Mars MDB All available Conlux MDB All available Cashcode MDB All available Coinco MDB The Vender will support MDB Card Readers. The Vender supports Swipe/Tap for Cashless Vending. “Select then Pay”... -
Page 12: R290 Service Notes
R290 SERVICE NOTES • The serial tag on an R290 machine will identify it as containing R290 refrigerant. • Multiple warning labels describing Cautions and Warnings have been placed on various locations on and within the machine. • The process tubes on the refrigeration deck are indicating it contains R290. -
Page 13: Components
In the event of any failure the entire unit must be returned complete to Crane Merchandising Systems. Due to the presence of flammable refrigerant, ground shipment must be used for transportation only. Onsite repair of the sealed system, including evacuation of the unit, recharging, brazing, soldering or any other heat producing method, is strictly prohibited. -
Page 14: Vending Machine Controller & 5 Cabinet Controllers
VENDING MACHINE CONTROLLER & 5 PERIPHERAL CABINET CONTROLLERS VMC (Vending Machine Controller) is the heart of the Vender and is located on the Service Door just above the Port Assembly behind the Keypad. It is USB flash programmable and updates all peripheral Cabinet Control Boards which control all aspects of the Vender (includes AC Distribution Box Cabinet Control Environmental Board, Cabinet Control X Motor Board, Cabinet Control Y Motor Board, Cabinet Control Port Board, &... -
Page 15: Keypad
Heartbeat – a heartbeat of the Green status light starts right after the “power on / reset” indication and continues until the peripheral first receives a message from the VMC. Once a message is received from the VMC the heartbeat will not be shown again. Note: on a BevMax 4 Classic Machine, the heartbeat is almost never actually seen because the VMC starts talking to the Cabinet Control Boards within a few seconds of powering on. -
Page 16: Double Gate Assembly
DOUBLE GATE ASSEMBLY (Can/Bottle Trays) The Double Gate assembly is mounted on the front portion of the Tray assembly and contains the Vending Mechanism. Incorporated in the Gate assembly are the front and rear knuckle assemblies as well as the product kicker. In standby operation, the front knuckle is in the blocking position, which holds the front Displayed product in position to be vended. -
Page 17: Axis (Horizontal)
X AXIS The X Axis runs left to right. The X Axis assembly is Cabinet mounted to prevent any Cabinet torque and has one belt to synchronize the top and bottom when the XY Assembly moves left or right. A top channel is used to contain and hide the e chain and wiring. -
Page 18: Wiring Notes
WIRING notes: The Vender wiring harnessing has been reduced and is less complex. This improves wire routing on the Service Door and the Service and Refrigerated Compartments of the Machine. Simplified Harnessing to all peripheral Cabinet Control Boards with easily identified color coding. ... -
Page 19: External Menu Mode
EXTERNAL MENU MODE: The information available in this Mode is obtainable with the Service Door closed or open as long as the Vender is in Normal Mode, by entering the password which is set at 4, 2, 3, 1. Note: 4231 is the factory default and can be programmed to any four digit combination. - Page 20 “YLOST” – Y needs to go home. “XSWITCH” – possible problem with home switch. “YSWITCH” – possible problem with home switch. Press key number 1 will return to “Vend Mechanism” if all vend mech Error Codes have not been cleared. If all vend mech Error Codes have been cleared the next error mode will be displayed, or “No Error Codes”...
- Page 21 Press key number 1 will return to “Bill Validator” if all changer Error Codes have not been cleared. If all validator Error Codes have been cleared the next error code will be displayed or “No Error Codes” if there are no Error Codes.
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Page 22: Tube Fill
“CABINET CONTROL” Error CC POWER – Power ERROR. C Test – Cup Board factory test not completed. E Test – Environmental Board factory test not completed. P Test – Port Board factory test not completed. X Test – X Motor Board factory test not completed. Y Test –... -
Page 23: Password Entry
“Test Relays” - RELAY TEST This function allows you to test the relay electronic control of the compressor (“Compressor #”), the evaporator fan(s) (“Fan #”), and the sign front light (“Light#”). CAUTION: Disconnect power to the compressor before testing the compressor relay. Failure to disconnect power to the compressor before testing the relay could result in damaging the compressor. -
Page 24: Config Switches
* “Config Switches” - MACHINE CONFIGURATION This function allows the user to access and change the programming of the following machine configuration settings. Note: This routine is lockable when using a data collection device. If you press key number 4 and the display shows “Locked Menu”, this means configuration setting changes will not be allowed. -
Page 25: Refrigeration
Press key number 4 and the current year setting will show on display. Press key number 2 or 3 to change the last 2 digits of the year (00 to 99). Press key number 4 with the display showing the year you wish to use and display will return to “Year”. -
Page 26: Select Block 1&2
*”Select Block 1" - BLOCK SELECTION BANK 1 ROUTINE (Config 2 must be enabled – Config 2 1) This function is used to set selections which will be blocked during certain periods of the day. Press key number 4 will enter “Enable X”. - Page 27 “Lighting #” - Lighting / P.O.S. Display Control This function is used to turn the lights (if supported) and P.O.S. Display Message off during selection blocking period 1. 0 = disable or on; 1 = enable or off. Press key number 4 and the “#” will start flashing. Press key number 2 or 3 to scroll between “Lighting 0”...
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Page 28: Quick Reference Menu Items
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Page 30: Major Component Description
Major Component Description AC DISTRIBUTION BOX BevMax Refresh 4 5800-4/3800-4 120 VAC and 230VAC Machines Main Power Switch or Power Supply Cord (A) Interrupts hot and neutral side of incoming AC Power to all components in Machine from the electrical outlet. -
Page 31: General Maintenance
GFCI device. IF THE GFCI DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the Power Supply Cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266-5001. - Page 32 DOOR LIGHTING The Machine is designed with an energy efficient LED Lighting System. To ensure continued reliable operation, replace only with factory OEM replacement LED light assemblies. SLIDE/PUSHER ASSEMBLY The Slide/Pusher assembly should be cleaned periodically using warm water and any mild general-purpose non-abrasive cleaner.
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Page 33: New Vmc Installation
NEW VMC INSTALLATION Disconnect power to the Vender when replacing the VMC. Once all connectors are positioned on the new VMC apply power to the Vender. To Set Model Number. On power up the Display will show NO MODEL SET A=select *=save Press Key A to scroll through available model numbers 5800-4, 3800-4, 5800-E4 (export), 3800-E4 (export). -
Page 34: Vmc Connections
2020 New Electronics Platform VMC BevMax 4 Classic 5800-4/3800-4 BevMax 4 Classic 5800-E4/3800-E4 Part # 400069 2020 New Electronics Platform BevMax 4 Classic VMC (400069) Connections CONNECTION # of CONNECTION # of DESCRIPTION DESCRIPTION BevMax 4 Pins BevMax 4 Pins USB Port Service Switch Battery... -
Page 35: New Electronics Platform Bevmax 4 Power & Communication Flow Diagram
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Page 36: New Electronics Platform Bevmax 4 Troubleshooting
NEW ELECTRONICS PLATFORM BEVMAX 4 TROUBLESHOOTING TROUBLESHOOTING DIAGNOSTIC LIGHTS With the New Electronics Platform BevMax 4, troubleshooting is simpler, but it is important to know how to follow the clues the Vending Machine is presenting. Utilizing error codes while focusing on the Cabinet Control Boards controlling each motor or main component will lead you to a conclusion quickly. -
Page 37: No Power To Vender
Cabinet Control Boards Green Status Light Example - Cabinet Control Cup Board Status Light Green Status Light Each of the 5 Cabinet Control Boards has a Green Status Light. A fast blinking Green status light (on and off 7 times per second) indicates that the Cabinet Control Board is receiving communication from the VMC and sending a response. -
Page 38: No Vertical (Y) & No Horizontal (X) Movement
AC Distribution Box. GFCI. Electrical Outlet. (Domestic Machines) No Vertical (Y) and No Horizontal (X) Movement There are only a few reasons the peripheral Cabinet Control Boards will not send power to both the X and Y Motors deliberately. 1. A left Motor Power Interrupt Door Switch issue. a. - Page 39 d. If the Cup Picker is stuck in the out position, go to Position Test and press “0” to cycle it back to the home position. Once back at the home position ensure the VMC D5 Picker Home Switch Diagnostic Red Light is On. VMC Diagnostic Lights Cup Picker/Plunger Cabinet Control Cup Board, Brushless...
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Page 40: No Vertical (Y) Movement
VMC Diagnostic Lights. If the Port Door is not fully closing, check for an obstruction. g. If no obstruction, go to Port Test and try to open and close the Port Door. In Port Test, the Port Door should open and close quickly with no bounce back. h. - Page 41 5. Remove the Cabinet Control Y Motor Board Cover and see if the Cabinet Control Y Motor Board Green status light is rapidly flashing. a. If light is rapidly flashing, the Cabinet Control Y Motor Board is good. b. If the Green status light is On solid, check the other Cabinet Control Boards, if their Green status light is also On check the VMC harnesses.
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Page 42: No Horizontal (X) Movement
No Horizontal (X) Movement 1. A left Motor Power Interrupt Door Switch issue. a. Check its wiring from the Door Switch to the Cabinet Control Environmental Board. Replace wiring or Door Switch as necessary. b. If wiring is connected and not damaged Ohm the Switch. Replace as necessary. If the Door Switch tests good check for 24VDC to the Switch from the Cabinet Control Environmental Board. -
Page 43: Cup Picker/Plunger Will Not Cycle & Eject An Item From The Gate Assy
The Cup Picker/Plunger will not Cycle to Eject an Item from the Gate 1. A left Motor Power Interrupt Door Switch issue. a. Check its wiring from the Door Switch to the VMC. Replace wiring as necessary. b. If wiring is connected and not damaged Ohm the Switch. Replace as necessary. c. -
Page 44: Port Door Will Not Open / Close
5. With the left Motor Power Interrupt Door Switch activated the Picker at home position inside the Cup, if the VMC D5 Picker Home Switch Diagnostic Red Light is Off, and/or the VMC D7 Picker Out Switch Diagnostic Green Light is On, check the Switch wiring inside the Cup. Make sure the Switches are plugged into the Cabinet Control Cup Board and that they are not reversed. - Page 45 2) Check Motor power wiring to the Cabinet Control Port Board. 3) Verify the Port Motor is plugged in. 4) Replace Cabinet Control Port Board. 2. Before replacing any Control Boards: a. Check that the Cabinet Control Port Board is getting 5VDC from the VMC. b.
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Page 46: Port Door Stays Open, Display Says "Please Remove Product
5. If the Port Door is not fully closing, check for an obstruction. a. If no obstruction, go to Port Test and try to open and close the Port Door. In Port Test, the Port Door should open and close with no bounce back. b. -
Page 47: Troubleshooting Tables
Cabinet Control Port Board FR4 Port Sensor TROUBLESHOOTING TABLES COIN ACCEPTANCE ISSUES PROBLEM CAUSE Clear Jam and Test. Coin Jam in Mech. Clean Flight Deck. Flight Deck dirty. Check VMC D6 Yellow Diagnostic Light is On ... -
Page 48: Vending Machine Controller (Vmc) Issues
Remove bills from Stacker. Takes Bill in then Acceptor Stacker full. Check Bill Acceptor. rejects it. Defective Acceptor. Replace Bill Acceptor. Max Price Not Yet Reached. Working as designed. Stacks Bill while in ... -
Page 49: Troubleshooting Flow Charts
TROUBLESHOOTING FLOW CHARTS These charts are intended as a guide to help isolate and correct problems you may encounter. Should your Machine show “No sales available”, go to Error Codes and press “4” to view error/s. ALL COINS ARE REJECTED All Coins are rejected. -
Page 50: All Bills Rejected Flow Chart
ALL BILLS ARE REJECTED All Bills are rejected. Main Power Apply power. OFF/Disconnected. Check for cause, correct, reset Breaker. Breaker tripped. VMC D5 Red Diagnostic Should have a heartbeat on/off Light pattern. VMC D6 Yellow Should be On with Service Door Diagnostic Light Open. -
Page 51: Incorrect Change Dispensed Flow Chart
INCORRECT CHANGE DISPENSED Incorrect Change dispensed. Check Price & reset if Vend prices set necessary. incorrectly. Coins not lying Check Coin Tubes. Clear flat in tubes. & reload Coins. Defective Coin Replace Coin Mech. Mech. Defective VMC. Replace VMC. Page 51 of 62... -
Page 52: Selection Will Not Vend Flow Chart
SELECTION WILL NOT VEND Selection will not vend. Vend Price set Check Price, reset as needed. incorrectly. Check Price, ensure credit is = to or Insufficient greater. credit. Product & Gate Check Gate & factory set up mismatch. recommendations for package. Move product away from Gate and use Test Vend to check Gate operation. -
Page 53: Refrigeration Troubleshooting Flow Charts
REFRIGERATION SYSTEM TROUBLESHOOTING FLOW CHARTS ICE / FROST ON EVAPORATOR Ice / frost on Evaporator. Clear Drain from Molded Evaporator Condensate Drain Box to the Condensate Pan. plugged. Check Product Door seal & Harness Air leak. openings in Cabinet. CONDENSATE ON OUTSIDE OF PRODUCT DOOR Condensate on outside of Product Door. -
Page 54: Compressor Will Not Start Flow Chart
Temp. Sensor. Defective starting R134a - Replace starting component. component R290 – Replace the refrigeration deck (capacitor, relay). and return it to Crane R134a-Replace Compressor. Defective R290 – Replace the Refrigeration Deck Compressor. and return it to Crane Defective Cabinet... -
Page 55: Machine Not Cooling Flow Chart
Check Fan Blades for obstruction. Check Fan circuit. Evaporator Fan 134a - Replace as necessary. not running. R290 – Replace the Refrigeration Deck and return it to Crane Check for air leaks or clogged Condensate Evaporator is iced drain. Page 55 of 62... -
Page 56: Electrical Diagrams
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Page 57: Vender Wiring Diagram Domestic/Export Vmc/Display/Keypad/Service Door Switch
New Electronics Platform BevMax 4 5800-4 & 3800-4 Classic Door Electronics Diagram (Domestic & Export) New Electronics Platform BevMax 4 Classic Door Electronics Diagram Pg. 1 of 4 400588 Page 57 of 62... -
Page 58: Ac Box/Power Supply/Refrigeration/Power Interrupt Door Switch/Led Cabinet Top Light
New Electronics Platform BevMax 4 5800-4 & 3800-4 Classic AC Distribution Box Electronics Diagram (Domestic & Export) New Electronics Platform BevMax 4 Classic AC Distribution Box Electronics Diagram Pg. 2 of 4 400588 Page 58 of 62... -
Page 59: Classic Port Assembly Diagram Domestic/Export
New Electronics Platform BevMax 4 5800-4 & 3800-4 Classic Port Assembly Electronics Diagram (Domestic & Export) New Electronics Platform BevMax 4 Classic Port Assembly Electronics Diagram Pg. 3 of 4 400588 Page 59 of 62... -
Page 60: Classic Xy Mechanism Electronics Diagram (Domestic & Export)
New Electronics Platform BevMax 4 5800-4 & 3800-4 Classic XY Mechanism Electronics Diagram (Domestic & Export) New Electronics Platform BevMax 4 Classic XY Mechanism Electronics Diagram Pg. 4 of 4 400588 Page 60 of 62... -
Page 61: Bevmax Phoenix Sequence Of Operation
BEVMAX REFRESH SEQUENCE OF OPERATION Machine is sitting powered up and in an idle state ( waiting on a consumer) A credit is established by the consumer via coins, bill, or cashless device As the VMC recognizes the currency, it will instruct the display to show that amount and wait for activity on the keypad ... -
Page 62: Notes
Notes:_______________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ ________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ ________________________ Page 62 of 62...
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