Crane Voce Media Technical Manual
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Crane Voce Media Technical Manual

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Technical Manual
Part Number: PR15302000
Issue: B - Aug 2015

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  • Page 1 Technical Manual Part Number: PR15302000 Issue: B - Aug 2015...
  • Page 2 VOCE Media EC Declaration of Conformity Crane Merchandising Systems (UK), Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK, SN14 6NQ Declare that: Type of Equipment: Beverage Vending Machine Model Name: VOCE Media Has been designed and manufactured to comply with all essential requirements of the following Regulations/Directives: 73/23/EEC ...
  • Page 3 Technical Manual The following Symbol is used throughout this Manual: Safety First! Take care, risk of personal injury. Crane Merchandising Systems accepts no responsibility for damage caused to the equipment through misinterpretation or misuse of the information contained in this manual.
  • Page 4 Children should be supervised to ensure that they do not play with the machine. Your VOCE Media machine is for indoor use only and because it is a beverage machine, should be placed in a clean and hygienic area.
  • Page 5 Technical Manual Table of Contents Section 1 - Machine Specification ................1 1.1 Specifications ..................1 1.2 Water Filter ..................1 1.3 External Features ................. 2 1.4 Internal Features .................. 3 Section 2 - Installation ..................... 5 2.1 Installing your Machine ............... 5 2.2 Connecting the Water Supply ..............
  • Page 6 VOCE Media 5.9 Free Vend ..................47 5.10 Money ....................48 5.11 System Settings ................52 5.12 Security Codes ................. 58 5.13 Timed Events ................... 59 5.14 Telemetry ..................61 5.15 Leave Service Application ............... 61 Section 6—Service Keypad Functions ..............63 Section 7 - Technical Information ................
  • Page 7 Technical Manual Section 11 - Electrical/Electronics Information ........... 95 11.1 LCD Screen - ATM Keypad .............. 95 11.2 Control Board ................... 96 11.3 Control Board Connection 1 ............97 11.4 Input / Output Board ..............92 11.5 Input Circuit 1 .................. 99 11.6 Input Circuit 2 .................
  • Page 8 VIII VOCE Media...

  • Page 9: Section 1 - Machine Specification

    All weights and dimensions are approximate and are for guidance only. 1.2 Water Filter If your VOCE Media machine is fitted with a CoEx® B2C brewer, then it must be connected to the water supply via a scale inhibiting water filter. Crane Merchandising Systems rec- ommend and supply the Brita AquaQuell, and Cuno range of water filters.

  • Page 10: External Features

    VOCE Media 1.3 External Features Key: Door Adjustable Foot LCD-screen Free/Jug vend key Door lock Coin entry Cup station Cup stand SureVend™ Sensor Coin return cup Drip tray...

  • Page 11: Internal Features

    Technical Manual 1.4 Internal Features Key: Main Switch Kick Plate Service keypad Waste Bucket (liquids) Cup Turret Waste Bucket (solids) Cup Dispense Unit Dispense Head Door Locking Mechanism CoEx® Brewer Cup Catcher Oltre Brewer Surevend Sensor Mixer, Whipper System Drip Tray Ingredient Canisters Drip Catcher A FRESH APPOACH TO VENDING...
  • Page 12 VOCE Media...

  • Page 13: Section 2 - Installation

    Regulations 1989. Water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa - 600 Kpa). Freshbrew & B2C Machines: VOCE Media machines fitted with a paperless freshbrew brewer or CoEx® brewer must be connected to the water supply via a water filter.

  • Page 14: Connecting The Electrical Supply

    VOCE Media Connect the flexi-hose supplied with your machine to the stopcock. Flush the water supply before connecting the machine. N.B. When connecting your machine to a water supply always use a new flexi- hose. Never re-use an existing hose.
  • Page 15 Technical Manual Note: If you are loading paper cups, first inspect each pack for damage to the cup rims. Damaged cups must not be used. The cup turret mechanism will index the first available cups to the dispense position and drop the cup stack into the cup drop mechanism. Fill the remaining empty cup stack with cups and replace the lid.
  • Page 16 Open the outlet slide to ensure correct operation. N.B. To maintain optimum drink quality, Crane Merchandising Systems recommend that the bean canister is replenished on a daily basis. 15. Press the Cup Test button (7), located in...

  • Page 17: Setting Up The Carbonator Unit (If Applicable)

    Technical Manual 2.5 Setting Up the Carbonator Unit (If Applicable) Open the cabinet door. Fit the seal (1), provided in the installation kit, to the regulator as shown in the photograph. Connect the regulator to the CO bottle. Tighten the locknut. Carefully lift the CO bottle into the machine ensuring that the gas supply pipe is not trapped or obstructed in any way.

  • Page 18: Warranty Card

    VOCE Media 2.6 Warranty Card Please complete and return the warranty card that comes with the machine. Use the card to note any problems you encountered during installation, your feedback helps us to improve our products and services. Return the warranty card, whether problems were...

  • Page 19: Section 3 - How To Vend A Drink

    Technical Manual Section 3 - How to Vend A Drink The VOCE Media freestanding drinks vendor features an interactive menu display. The intuitive full-colour LCD, with a direct selection touch-panel, makes it easy for the customer to produce a drink to their preferred taste and strength.
  • Page 20 VOCE Media The following example describes how to vend a Coffee selection from a machine set to ‘Free Vend’. Select Coffee by pressing the corresponding key. The LCD will display the screen as shown. From this option screen you may adjust drink Strength and add Milk and/or Sugar.

  • Page 21: Adding Milk (Lightener)/Sugar

    Technical Manual 3.2 Adding Milk (Lightener)/Sugar If milk is required select Milk by pressing the corresponding key. The screen updates and displays the menu as shown. The default milk level is two. If more or less milk is required press the corresponding [+] or [–] key.

  • Page 22: Vending A Drink

    VOCE Media 3.3 Vending A Drink Once the required drink has been selected and no further adjustment is required: Press Start to begin the vend. Whilst the drink dispenses the screen updates and displays the confirmation message as shown. N.B. Unless the customer has placed their own cup into the dispense area, a cup will automatically be ejected from the cup drop unit into the dispense area and the drink selection will be delivered into the cup.

  • Page 23: Selecting A Drink Using Number Choice

    Technical Manual 3.4 Selecting A Drink Using Number Choice At the bottom of the screen as the drink is been prepared (dispensed) is the message: “The number choice of this drink is 055” By entering this number the same drink as just selected, with the coffee strengths, milk and sugar levels, is dispensed.
  • Page 24 VOCE Media...

  • Page 25: Section 4 - Programming Mode

    Technical Manual Section 4 - Programming Mode 4.1 Program Entry Programming mode utilises the interface seen below and enables the engineer to view and amend the service menus. 4.2 Navigating through the Menu Display The full colour LCD display with illuminated touch-keys help to make navigating the programming menu structure easy and intuitive.

  • Page 26: Accessing The Programming Mode

    VOCE Media 4.3 Accessing the Programming Mode To gain access to the programming mode: Open the front door of the machine. The screen below is displayed. Using the touch-keys enter the correct four digit code PIN to access the required programing mode.
  • Page 27 Technical Manual 4.4.2 Radio Buttons These are used to turn functions On/Off or to Enable/Disable them , where only one of a multiple of selections can be selected. In this example to name the soup that is available. Press the illuminated touch-key next to the required selection, to fill the radio button.
  • Page 28 VOCE Media 4.4.4 Value Entry These screens enable a value to be entered, in this example the selection timer for the Milk 1 ingredient. Using the appropriate illuminated touch-keys add the required value. When the required value is set select Save.

  • Page 29: Section 5 - Engineer's Program

    Technical Manual Section 5 - Engineer’s Program The Engineer’s Program enables the machine to be configured, and sales and diagnostic information viewed. The machine is supplied with default configurations for minimum setup time, however some setup is required and certain settings can be adjusted for specific customers and their preferences.
  • Page 30 VOCE Media Coin Return Motor runs the motor Cup Drop drops a cup Test Page 2/2 (see Para. 5.5.9) Display illuminates the screen and touch-key lights CoEx Module enables the CoEx module components to be tested Peristaltic Pump enables the Oltre Coffee brewer pump to be tested Price (see Para.
  • Page 31 Technical Manual Water Only – No Cup enables hot and cold water to be dispensed without a cup being dispensed Stick Stirrer enables a stirrer to be dispensed with dry sugar Water Only – No Cup enables hot and cold water to be dispensed without a cup being dispensed Stick Stirrer enables a stirrer to be dispensed with dry sugar...
  • Page 32 VOCE Media System Settings Page 2/3 (see Para. 5.11.9) Backup/Restore enables a backup of the current configuration to be made and restored Copy Configuration enables the current configuration to be copied to a USB stick and to be restored from a USB stick...

  • Page 33: Main Menu

    Technical Manual 5.2 Main Menu This is the top level menu in the engineering program and enables access to all programing / configuration sub menus. 5.3 Data Recall This menu enables the engineer to view Non-Resettable and Resettable Sales Data, view data relating to Events and SureVend™...
  • Page 34 VOCE Media 5.3.1 Non Resettable Sales Data This menu enables the engineer to view and record monetary and sales values. This data cannot be reset and will remain intact for the service life of the control board (unless the back-up battery is removed).
  • Page 35 Technical Manual 5.3.3 Events This screen enables certain events which have occurred in the machine to be viewed. Power Losses displays a table listing the most recent occasions (10 maximum) when power to the machine was disconnected. Details of the Date, Time and Duration are displayed. Details of when the Last Data Clear, Last Vend, Last Clock Set and the Last Price Change were performed are display directly on this screen.

  • Page 36: Diagnostics

    VOCE Media 5.3.7 Cup Vends This screen displays the total number of cup drop vends the machine has made. An option to Clear Data is available to reset the total, a warning is given before the data is reset. 5.4 Diagnostic Should a fault occur within the machine an error is logged and a message is displayed.

  • Page 37: Test

    Technical Manual 5.5 Test This menu enables the engineer to test individual components and switch inputs to ensure correct operation. 5.5.1 Dispense Head This menu enables the engineer to test the operation of the dispense head mechanism, moving through all vend positions before return to its ‘home’ position. While the test is running the ‘test animation’...
  • Page 38 VOCE Media 5.5.3 Components This menu enables the engineer to test the operation of individual or collective valves and motors on the components displayed. While the tests are running the ‘test animation’ accompanied by a Test Started message, on a successful completion of the test the screen returns to the Components screen.
  • Page 39 Technical Manual 5.5.3.3 Augers Use this option to test the correct operation of each individual ingredient motor. This test causes the ingredient canister auger to turn, remove the canisters before starting the test sequence. Important: DO NOT place ingredient canisters on the floor. Each Auger on the machine is listed and can be tested individually or by using the Testing option a test sequence of each can be run.
  • Page 40 VOCE Media The ingredient, milk and sugar strengths can be changed using the – and + to change the values as required. Select Start to start the vend process; drop a cup and dispense the drink. N.B. If the SureVend system is turned on the sensors must be activated within 3 seconds of the cup being dispensed (see Para.
  • Page 41 Technical Manual 5.5.8 Cup Drop This menu option enables the engineer to test the operation of the cup drop unit to ensure a cup is dropped. While the test is running the ‘test animation’ accompanied by a Cup Dropping message, on a successful completion of the test the screen returns to the Test screen.

  • Page 42: Price

    VOCE Media 5.5.10.4 Inlet Valve Use this option to test the correct operation of the inlet valve. 5.5.10.5 Pressure Valve Use this option to test the correct operation of the pressure valve. 5.5.11 Peristaltic Pump This menu option is only available on machines fitted with a Oltre Coffee brewer and enables the brewer peristaltic pump to be tested to ensure it operates correctly.
  • Page 43 Technical Manual 5.6.3 Mug Discount This enables a discount value against all drink selections for customers who use their own cup/mug. Select and enter the discount amount in the value entry screen. When a customer places their own cup into the dispense area and selects a drink, the SureVend™...

  • Page 44: Product Configuration

    VOCE Media 5.7 Product Configuration This menu enables all aspects of the drinks to be adjusted, from temperature and ingredients to how they are dispensed and the management of water quality and waste. 5.7.1 Heater Tank Setup This option enables the maximum water temperature in the tank and the pressure boiler, the minimum temperature for a drink to be set and displays the current temperatures.
  • Page 45 Technical Manual 5.7.2 Selection Timers This menu enables the drink recipes to be adjusted to suit individual preferences. Each drink available on the machine can be adjusted and each has default values. Important! B2C machines with the CoEx brewer must be calibrated before the options on this menu are adjusted see Para 5.7.2.1 below for details.
  • Page 46 VOCE Media 5.7.2.1 CoEx Brewer Calibration The CoEx brewer must be calibrated to ensure it delivers the correct amount of coffee to satisfy customer’s taste preferences. The following two calibrations must be performed before any of the above Selection Timers or Water Compensation (see Para 5.7.16) are adjusted.
  • Page 47 Technical Manual 5.7.5 Disable Selections This menu enables individual drinks to be temporarily disabled. Press the touch key next to the drink to be disabled to display a tick To enable a drink, select the drink to remove the tick. 5.7.6 Token Enabled This enables the selection of those drinks that can be dispensed using a token.
  • Page 48 VOCE Media 5.7.8 Cup Mechanism This enables the cup drop unit to be switched On or Off. If user’s own cups are to be used set this to Off to disable the cup drop unit, SureVend can still be used to monitor the dispense area and will not dispense drinks without a cup in the dispense area.
  • Page 49 Technical Manual 5.7.11 Water Filter Management This enables an indication of when the water filter requires changing, a litre count or time period can be used and whichever is reached first displays an alternating message ‘Water Filter Change Required’ on the standby screen, although the machine remains operational.
  • Page 50 VOCE Media 5.7.15 Lower Water Reset In normal operation a machine will only allow the main tank and B2C boiler to fill for two minutes after which the inlet valve will be closed and the machine turned off until the machine is power cycled.
  • Page 51 Technical Manual Select the allergens associated with the selected ingredient, Cappuccino top. When complete touch the Up one level to return to the Specify Allergens to select the next ingredient. With all ingredient and allergens selected touch the Up one level icon to return out of the Allergen screens.
  • Page 52 VOCE Media The calculated total calorie value for these products is 165kcal. Use the above displayed screen to add the value and touch Save to complete and return to the Specify Calories screen to select the next drink type. If this feature is enabled each time a drink is selected with a calorie value associated with the drink these values will be displayed for the consumer to see.
  • Page 53 Technical Manual 5.7.18 Water Compensation This sub menu enables the engineer to set the B2C water system to vend the correct amount of water for individual site operating conditions. Important! Grinder and Auger Calibration must be carried out before setting the Water Compensation (see Para 5.7.2.1).

  • Page 54: Menu Setup

    VOCE Media 5.7.19 2 CoEx Pump Mode This indicates the CoEx pump mode installed in the machine, ether Single or Dual. 5.7.19 3 Prevend Heat This enables the brewer components to be flushed through with hot water after a period of inactivity.

  • Page 55: Free Vend

    Technical Manual Cold Drinks, Decaff Coffees, Freshbrew Coffees and Speciality Coffees Group— these enable drinks of the same type to be grouped together. The grouping of drinks enables a specific menu of; for example coffees, to be accessed from the drink selection menu, reducing the number of options available on this menu and enabling the customer to jump straight to a specific coffee menu.

  • Page 56: Money

    VOCE Media 5.10 Money This menu enables the type of coin/card mechanism or note reader fitted to the machine to be selected, and all aspects of monitory payment configuration. The options available on this menu depend on equipment fitted to the machine and which options are selected.
  • Page 57 Technical Manual 5.10.3 Bill Validator This enables the MDB Bill Validator (if fitted) to be selected. 5.10.4 Card Reader A / B This enables both of the two MDB Card Readers (if fitted) to be selected. 5.10.5 Onboard Card Reader This option is not available on UK machines and is disabled.
  • Page 58 VOCE Media For example: Value set to 1.00 - Non-escrowed coins less than or equal to £1.00 will be changed without purchase. All escrowed coins are returned. Value set to 0.00 - Forced Vend. This value forces the customer to make a selection.
  • Page 59 Technical Manual 5.10.16 Accepted Credit Card Types This feature enables Credit Cards that can be used in the machine to be selected. Select Accepted Credit Card Types to display the following Credit Card options. Select the required Credit Cards to be displayed on the Selection screen.

  • Page 60: System Settings

    VOCE Media 5.11 System Settings This menu enables the machine to be set up using the following menus. 5.11.1 Machine Information This enables details of the machine and contact information to be entered and can be displayed on screen if the machine develops a fault and is inoperable.
  • Page 61 Technical Manual 5.11.2 Machine Id This identifies the machine by the configuration of drink types it is setup to vend i.e. Instant, Freshbrew, or B2C. The Id’s are as follows: E8CI—Instant machine. I6CF—Freshbrew machine (Single, Double and Triple Fresh brew machines based on Oltre Brewer). I5CF—Co-Ex based machine (Bean to Cup based on Co-Ex brewer and Oltre brewer).
  • Page 62 VOCE Media 5.11.6 DTS This menu enables the configuration of the data transfer standard to send audit data relating to sales and events, stored in the machines memory, to a data carrier or other device. Data Transfer Standard (EVA-DTS): This is the standard that makes it possible to transfer information from vending machines/payment systems to PC-based accounting/ management systems and/or the opposite way.
  • Page 63 Technical Manual 5.11.6.5 Event Reset Mode This menu enables all event data to be either saved or reset to zero, select: Auto - to reset the event data after a successful read Save - to save the current data held on the machine. 5.11.6.6 Printer Baud Rate This enables the correct baud rate for a serial printer to be set if one is to be used.
  • Page 64 VOCE Media 5.11.11 Clone System Settings This enables one machine to be set up and then subsequent machines cloned with this same setup. This information includes applied images, menu structures, drink selections and machine configurations. Insert a USB stick into the USB 3 socket on the Control Board.
  • Page 65 Technical Manual 5.11.17 Standby Screen This enables standby screen to display after the machine has remained idol for a set time. This can be Enabled or Disabled and a Transition Time (or idol time) entered after which the Standby Screen is displayed. 5.11.18 Default Dispense Head Position This is the position of the dispense head after a vend, the following two options are available:...

  • Page 66: Security Codes

    VOCE Media 5.12 Security Codes This screen enables the security codes to be entered for both entry into the programming modes and for user entry codes. The security code for entry into the Engineer’s Program is factory set so that the operator presses button 1 on the service keypad followed by the sequence 4-4-4-4 on the drink selection interface.

  • Page 67: Timed Events

    Technical Manual 5.13 Timed Events This enables the creation, deletion and update of timed events that are run automatically in the machine via the following menus. Time of Day Events—This enables the setup of discounted vend, free vend and inhibited vend periods. Sanitation Events—This enables the setup of periods when the machine will automatically flush through the water system.
  • Page 68 VOCE Media Select Free Vend to display the following screen. N.B. By default, four empty entries are available for free vend events. Additional events can be created by selecting Create New Event. Select Free Vend #1 to display the following screen.

  • Page 69: Telemetry

    Technical Manual 10. Frequency Type - enables the free vend period to be either Daily or Weekly. Daily - this enables a free vend period to be available on any selected day or all days of the week. Weekly - this enables a free vend period to be available on a weekly bases, and can be set to be available over several days.
  • Page 70 VOCE Media...

  • Page 71: Section 6—Service Keypad Functions

    Technical Manual Section 6 - Service Keypad Functions The machines is fitted with a service keypad mounted on the rear of the door. It enables the Operator to carry out specific functions during routine cleaning and maintenance. N.B. During certain operations e.g. View Counters ‘it is necessary for the operator to utilise the LCD mounted on the front of the door to access data.
  • Page 72 VOCE Media 6.5 Button - View Counters The View Counters button (5) enables the operator to access the Data Recall Menu. Entry into this menu allows the operator to view Non-Resettable and Resettable Sales Data, view data relating to Timed Events and Identification Numbers of installed components and (if the feature is enabled) view SureVend™...
  • Page 73 6.11 Button - CoEx® Tablet Clean (B2C Machines) This button when pressed, initiates the CoEx® brewer tablet cleaning routine. Crane Merchandising Systems recommends that this brewer cleaning routine should be carried out on a weekly basis (refer to the Operator’s Manual for full details).
  • Page 74 VOCE Media...

  • Page 75: Section 7 - Technical Information

    Technical Manual Section 7 - Technical Information 7.1 Water Services The mains water supply provides water for the heater tank and the pressure system fitted to Espresso (B2C) machines. Water enters at the rear of the machine through a solenoid operated inlet valve operating at 24v DC, which opens or closes the water supply as required.

  • Page 76: Mixing System

    VOCE Media To ensure a free flow of ingredient powder and granules, it is essential that they are kept completely dry. This is achieved by extracting steam from the mixing system using an extract fan. The electrical supply for the extract fan is 230v AC.

  • Page 77: Waste Level Probes

    Technical Manual The cup level is monitored by an electronic system. An infrared LED (cup sensor transmitter) is positioned in the cup assembly above the cup splitter, with an infrared detector (cup sensor receiver) mounted directly opposite. The light emitted by the LED is detected when NO CUPS are present. With a stack of cups present, the beam is broken.

  • Page 78: Power Supply

    VOCE Media 7.9.1 Coffee Brewing The coffee outlet elbow and baseplate are colour coded yellow and the belt is tan. The chamber clamps down onto the base plate and filter, water and coffee is then dispensed. After the brew time (set in program) has elapsed a 24v DC peristaltic pump draws the coffee liquor through the filter and is pumped to a whipper chamber where it can be whipped if required before being delivered into the cup.

  • Page 79: Mains (Voltage) Filter

    Technical Manual 7.11 Mains (Voltage) Filter A mains filter, mounted on the rear panel, prevents spurious voltages generated by the machine from reaching the mains supply. . 7.12 Coin Mechanism Transformer (Optional Extra) The coin mechanism transformer converts 230v AC to 24v AC for Executive protocol type coin mechanisms and cashless systems.
  • Page 80 VOCE Media...

  • Page 81: Section 8 - B2C System

    Important: The machine must be operated in conjunction with a water filter of food grade quality, capable of removing temporary hardness (scale), heavy metals (lead, copper, iron, cadmium), chlorine and any organic pollutants/discolouration. Crane Merchandising Systems recommend the Brita AquaQuell water filter for use with B2C machines.
  • Page 82 VOCE Media 4. Vibration Pump/s - 230V ac When a drink is selected the pumps switch on at the appropriate moment until the required amount of water has been pumped through the system. 5. Pressure Boiler The pressure boiler has a capacity of 350ml and is fitted with a 2kW heating element.
  • Page 83 Technical Manual 8.2.1 Water Flow Diagram (B2C - Single Pump) A FRESH APPOACH TO VENDING...
  • Page 84 VOCE Media 8.2.2 Water Flow Diagram (B2C - Dual Pump)

  • Page 85: Section 9 - Dispense Pipe Lengths

    Technical Manual Section 9 - Dispense Pipe Lengths There are two sizes of pipe which can be replaced by the Operator.  CoEx outlet – 8mm x 13mm  All others 6mm x 10mm. 9.1 To replace pipes Open cabinet door and extend the delivery head by pressing 8 on the service keypad.
  • Page 86 VOCE Media...

  • Page 87: Section 10 - Diagnostics And Maintenance Procedures

    10.1 Diagnostics The following pages list the error messages that may be displayed, diagnostics messages accessed via the engineers program and fault descriptions. For further help and advice please contact the Crane Merchandising Systems Technical Support Helpline on 01249 667323.
  • Page 88 VOCE Media Error Message Fault Description Additional information No Monetary Device Machine is configured for There is at least one zero priced item or an incorrect monetary free vend item so vending is possible. device, or the device is not responding.
  • Page 89 Technical Manual Error Message Fault Description Additional information Mug Sensor SureVend Error Mug sensor blocked If there is nothing present in the cup since bootup station. Then, either the mug sensors are misaligned or sensors are faulty. The machine will be taken out of service if this error occurs.
  • Page 90 VOCE Media Error Message Fault Description Additional information No Water Available Main boiler unable to fill The error will be raised if the fill operation up in required amount of continues for more than 20 seconds. time. However, if the machine is able to...
  • Page 91 Technical Manual Error Message Fault Description Additional information Card Reader No Comms The MDB card reader is not responding to commands. Card Reader Manuf Trans The card reader reports that Error there is a manufacturer’s transient error. Card Reader Comms Error The card reader reports that there is a communications error.
  • Page 92 VOCE Media Error Message Fault Description Additional information Power save mode Machine is in power save Water in both the boilers is maintained at a mode. lower temperature to conserve power. Boiler heating The machine is heating This message will be removed once...

  • Page 93: Hot Water Tank De-Scale Procedure

    To maintain correct water levels and water temperature the heater tank must be inspected regularly and, if necessary, be de-scaled. To ensure long and trouble-free operation, Crane Merchandising Systems recommend that all machines have a water filter fitted. There are a number of ways of de-scaling the heater tank. The tank can be removed and scraped out with a blunt tool but it can also be left inside the machine and a de-scaling agent introduced into the tank.

  • Page 94: Brewer Maintenance - Oltre Brewer

    VOCE Media 10.3 Brewer Maintenance - Oltre Brewer The following two cleaning procedures must be completed on a daily and weekly routine. 10.3.1 Daily Cleaning Procedure Important! Cleaning and maintenance must be completed daily. Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with the manufacturer’s instructions.

  • Page 95: System Drain Down - B2C Machines Only

    Technical Manual 10.3.2 Weekly Cleaning Procedure Important! Cleaning and maintenance outlined below must be completed on a weekly basis. Check that the Oltre brewer(s) are in an open position, if not then press ‘2’ on the service keypad, the brewer will move and will stop at the open position Remove the brewer chamber &...
  • Page 96 VOCE Media 10.4.2 Removing the module for maintenance N.B. It is not necessary to remove the module to drain the system down. To remove the module for maintenance, proceed as follows: Close the fresh beans outlet slide and remove the fresh beans container along with the fresh ground coffee canister.

  • Page 97: Coex Brewer/Bean Grinder Maintenance - B2C Machines

    Routine cleaning and maintenance instructions for this unit can be found in the Voce Media Operator’s Manual - Part No. PR14987000. 10.5.1 CoEx® Brewer/Grinder Blades - 50,000 Vend Service Crane Merchandising Systems recommends that the brewer unit and bean grinder is serviced by an authorised engineer after every 50,000 vends.
  • Page 98 VOCE Media To carry out the 50,000 vend service, proceed as follows: Disconnect the machine from the mains electricity. Open the front door of the machine. Remove the coffee dispense pipe from the brewer outlet. Holding the unit as shown in the photograph, lift the green lever (a) and carefully pull the brewer unit out of the machine.
  • Page 99 Technical Manual Holding the unit as shown in the photograph, rotate the lower piston and cylinder assembly clockwise and then remove it up and out of the swing arms/filter holder assembly. Discard the used lower piston and cylinder assembly. Clean all of the dismantled brewer components thoroughly to remove all traces of waste coffee product.
  • Page 100 VOCE Media Check and ensure that the lower piston guide block (c) locates with the piston drive cam (d) as shown in the photograph. 10. Ensure the plastic washer (a) if fitted is placed correctly over the input shaft (long side) as shown.
  • Page 101 Technical Manual 13. Re-assemble the wiper arm (d) to the filter holder assembly. Ensure that the wiper arm is located under the coffee outlet pipes as shown (e). 14. Moving to the machine, remove the ‘O’ ring (a) from the water inlet pipe and discard. Fit the ‘O’ ring included in the service kit onto the inlet pipe.
  • Page 102 VOCE Media Take the new grinder body complete with inner grinder ring from the service kit. Screw the grinder body clockwise into the blade housing until it stops. Re-set the grinder blades. An approximate starting position is achieved by turning the grinder body back one full turn anti-clockwise.

  • Page 103: Section 11 - Electrical/Electronics Information

    Section 11 - Electrical/Electronics Information The diagrams shown on the following pages illustrate the layout of and the connections between the electrical and electronic components within VOCE Media machines. The following diagrams are common to all machines except where stated.

  • Page 104: Control Board

    VOCE Media 11.2 Control Board The Control Board is the main controller for all of the machines functions. The board is located inside the door behind the monetary cover. To gain access to the board:- Switch off the power to the machine and open the front door. Release the catch securing the monetary cover.

  • Page 105: Control Board Connection 1

    Technical Manual 11.3 Control Board Connections 1 The diagram below illustrates the connections between the control, IRDA and LED boards. A FRESH APPOACH TO VENDING...

  • Page 106: Input / Output Board

    VOCE Media 11.4 Input/Output Board The input/output board is located at the top RH side of the machine. It is mounted onto the rear of the cabinet and can be accessed by removing the ingredient canisters and the RH boiler cover.

  • Page 107: Input Circuit 1

    Technical Manual 11.5 Input Circuit 1 A FRESH APPOACH TO VENDING...

  • Page 108: Input Circuit 2

    VOCE Media 11.6 Input Circuit 2...

  • Page 109: Output Circuit 1

    Technical Manual 11.7 Output Circuit 1 A FRESH APPOACH TO VENDING...

  • Page 110: Output Circuit 2

    VOCE Media 11.8 Output Circuit 2...

  • Page 111: Power Circuit - Instant And Freshbrew Machines

    Technical Manual 11.9 Power Circuit - Instant and Freshbrew Machines A FRESH APPOACH TO VENDING...

  • Page 112: Power Circuit - B2C Machines

    VOCE Media 11.10 Power Circuit - B2C Machines...

  • Page 113: Heater Circuit

    Technical Manual 11.11 Heater Circuit The water temperature in the Main Boiler and the Pressure Boiler (B2C machines) is controlled by a thermistor probe. This has a variable resistance – high resistance when cold, low resistance when hot. The thermistor probe is in contact with the water and continuously monitors the water temperature.
  • Page 114 VOCE Media...
  • Page 115 Technical Manual A FRESH APPOACH TO VENDING...
  • Page 116 Visit the Tech Zone on our website to find this and other manuals and technical information for the Crane range www.cranems.co.uk/technical/ CRANE MERCHANDISING SYSTEMS ® Pipsmore Park, Bumpers Farm Industrial Estate Chippenham , Wiltshire, SN14 6NQ Tel: +44 (0) 1249 444807 Fax: +44 (0) 1249 44819 Email: sales@cranems.co.uk...

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