Crane BevMAX Refresh 6 Media Operation Manual
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Crane BevMAX Refresh 6 Media Operation Manual

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Summary of Contents for Crane BevMAX Refresh 6 Media

  • Page 1 THIS PAGE WAS INTENTIONALLY LEFT BLANK Page 1 of 57...
  • Page 2 Page 2 of 57...

  • Page 3: Table Of Contents

    Table of Contents CAUTIONS & WARNINGS ..................... 5 GENERAL INFORMATION ....................6 Vender Safety Precautions ....................6 Product Identification ......................6 CE Mark & IIA Declaration ....................7 Physical Characteristics ....................... 7 INSTALLATION & SETUP ..................... 7 Receiving Inspection ......................7 Unpacking the Vender ......................
  • Page 4 Cleaning ..........................22 NEW MEDIA ATLAS H BOARD INSTALLATION ..............24 Media Atlas H Board Connections ..................25 BEVMAX REFRESH 6 MEDIA TROUBLESHOOTING ............26 No Power to Vender ......................27 No Vertical (Y) & No Horizontal (X) Movement..............28 No Vertical (Y) Movement ....................

  • Page 5: Cautions & Warnings

    Cautions & Warnings High Voltage Warning / Electrical Warning Danger electricity, electric shock. A Generic Warning. Hazard Warning: Beware of moving machinery – Entanglement hazard. Keep hands, loose clothing, and long hair away from moving parts. If the vender is equipped with a refrigeration unit containing R290 refrigerant, the following warnings and procedures apply: The charge amount in this machine is 114 grams of R290 refrigerant.

  • Page 6: General Information

    Please read this manual in its entirety. This service information is intended for use by a qualified service technician who is familiar with proper and safe procedures to be followed when repairing, replacing or adjusting any Crane Merchandising Systems vendor components. All repairs should be performed by a qualified service technician who is equipped with the proper tools and replacement components, using genuine Crane Merchandising Systems factory parts.

  • Page 7: Ce Mark & Iia Declaration

    Upon receipt, inspect the Vender for any shipping damage. If there is any damage, have the delivery driver note the damage on the bill of lading and notify Crane Merchandising Systems Customer Service. Although the terms of sale are FOB shipping point, which requires the consignee to originate shipping damage claims, Crane Merchandising Systems will gladly help if you must file a claim.

  • Page 8: Electrical Requirements

    It is recommended the Vender be vend tested before shipping to the location. See INITIAL PROGRAMMING section of this guide. WARNING: TO AVOID THE POSSIBILITY OF A FIRE HAZARD, DO NOT STORE ANYTHING OR ALLOW DEBRIS OF ANY KIND TO ACCUMULATE IN THE BOTTOM OF THE SERVICE AREA, IN AND AROUND THE REFRIGERATION COMPARTMENT OF THE CABINET, OR IN FRONT OF THE EVAPORATOR AND CONDENSER COILS.
  • Page 9 GFCI device. IF THE GFCI DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the supply cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266- 5001. It is recommended that the Machine be located so that the GFCI device will be accessible after the Machine is installed.

  • Page 10: Prior To Initial Power Up

    If the Machine will be subject to user misuse or vandalism, it is recommended that the Vender be secured to the floor or wall as described in Crane Merchandising Systems Technical Bulletin 344. Due to the large size and weight of the Vender, never attempt to move the Vender with a Hand Truck or Stair Climber.

  • Page 11: Locate The Vender

    The Vender can have an MDB Coin Changer installed and can have an MDB Bill Acceptor installed as well. Note: BevMAX Refresh 6 Media Models 5800-6/3800-6 will work with an MDB Bill Acceptor only. If the MDB Coin Changer and other MDB accessories are not factory installed, refer to the instructions received from the manufacturer of the MDB Coin Changer and other MDB accessories for proper set-up and installation.

  • Page 12: Set Temperature Control

    CAN/BOTTLE DRINK TRAYS The BevMAX Refresh 6 Media 5800-6/3800-6 Vender does not require spacers or shims to vend most packages. Load product in each column one package at a time insuring that the package being loaded is in front of the product pusher.

  • Page 13: R290 Service Notes

    R290 SERVICE NOTES • The serial tag on an R290 machine will identify it as containing R290 refrigerant. • Multiple warning labels describing Cautions and Warnings have been placed on various locations on and within the machine. • The process tubes on the refrigeration deck are indicating it contains R290.

  • Page 14: Components

    THE REFRIGERATION UNIT IN THIS MACHINE DOES NOT CONTAIN ANY USER SERVICEABLE PARTS. In the event of any failure the entire unit must be returned complete to Crane Merchandising Systems. Due to the presence of flammable refrigerant, ground shipment must be used for transportation only.

  • Page 15: Media Atlas H Board & 5 Peripheral Controllers

    Media Atlas H Board the heartbeat will not be shown again. Note: on a BevMAX Refresh 6 Media Machine, the heartbeat is almost never actually seen because the Media Atlas H Board starts talking to the Boards within a few seconds of powering on.

  • Page 16: Touch Screen

    TOUCH SCREEN The BevMAX Refresh 6 Media offers the latest capacitive Touch Screen technology providing scratch resistance, high durability and a rich consumer experience. It is an industrial Screen that can withstand medium/hard hits with a hammer similar to Gorilla Glass used in Mobile Phones.

  • Page 17: Slide / Pusher Assembly

    SLIDE/PUSHER ASSEMBLY (Can/Bottle Trays) The Slide/Pusher Assembly is located on the bottom of each product column. Its purpose is to provide a slick, friction resistant surface for the product to rest on. A tall Product Pusher is mounted on the top of the Slide and incorporates a coil spring in the body that attaches to the bottom of the Slide through a slit.

  • Page 18: Refrigeration System

    REFRIGERATION SYSTEM The Refrigeration System is a single piece unit and is hermetically sealed. The Model BevMAX Refresh Media 5800-6/3800-6 Refrigeration Units consist of a Super 1/3 Horsepower Compressor, with a single fin and tube style condensing unit with one Condenser Fan, Condensation overflow Pan with Soakers, Evaporator, and Evaporator Fan.

  • Page 19: Programming

    BevMAX Refresh 6 Media Programming Guide. NORMAL OPERATION MESSAGES At initial power-up, the program will start and the Touch Screen will display Crane Merchandising Systems. It will then show Initializing, and approximately 60 seconds later the Sales Messages and Cabinet Temperature will appear.
  • Page 20 Adding Initial Change Load 1. Enter the required PIN: 3333. 2. From the Operator/Technician Main Menu touch the Monetary Menu Bar on the Screen. 3. Touch the Coins In/Out Menu Bar. 4. Increase the amount of change available by inserting coins in the chute on the top of the Coin Mech. Total count for each coin and value of the coin accepted should increase as coins are added.

  • Page 21: Major Component Description

    Major Component Description AC DISTRIBUTION BOX BevMAX Refresh Media 5800-6/3800-6 & 5800-6HC/3800-6HC 120 VAC and 230VAC Machines Main Power Switch or Power Supply Cord (A)  Interrupts hot and neutral side of incoming AC Power to all components in Machine from the electrical outlet.

  • Page 22: General Maintenance

    GFCI device. IF THE GFCI DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the Power Supply Cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266-5001.
  • Page 23 SLIDE/PUSHER ASSEMBLY The Slide/Pusher Assembly should be cleaned periodically using warm water and any mild general-purpose non-abrasive cleaner. After drying, the Slide Assembly needs to have a coat of approved Food Grade Silicone based Release Agent from ECO-Lab/Kay Chemicals applied. Care should be taken to ensure debris does not enter the Gear Box Assemblies.

  • Page 24: New Media Atlas H Board Installation

    NEW MEDIA ATLAS H BOARD INSTALLATION Disconnect power to the Vender when replacing the Media Atlas H Board. Once all connectors are positioned on the new Media Atlas H Board, apply power to the Vender. MEDIA ATLAS H BOARD SOFTWARE UPDATE PROCEDURE The Media Atlas H Board is flash programmable.

  • Page 25: Media Atlas H Board Connections

    2020 BevMAX Refresh 6 Media Atlas H Board BevMAX Refresh Media 5800-6/3800-6 & 5800-6HC/3800-6HC BevMAX Refresh Media 5800-E6/3800-E6 & 5800-6HC/3800-6HC Part # 402769 USB2 USB3 USB1 RS485 Interface Board Battery on back of board here 2020 BevMAX Refresh Media 2 Atlas H Board (402769) Connections...

  • Page 26: Bevmax Refresh 6 Media Troubleshooting

    BEVMAX REFRESH 6 MEDIA TROUBLESHOOTING TROUBLESHOOTING DIAGNOSTIC LIGHTS With the New BevMAX Refresh 6 Media, troubleshooting is simpler, but it is important to know how to follow the clues the Vending Machine is presenting. Utilizing error codes while focusing on the Peripheral Boards controlling each motor or main component will lead you to a conclusion quickly.

  • Page 27: No Power To Vender

    Board is receiving it. There could be some defect that prevents one of the Peripheral Boards response from reaching the Media Atlas H Board. The following are some failure modes you may experience with the New BevMAX Refresh 6 Media Machine and the troubleshooting steps to identify and resolve the issue.

  • Page 28: No Vertical (Y) & No Horizontal (X) Movement

    No Vertical (Y) and No Horizontal (X) Movement There are only a few reasons the Peripheral Boards will not send power to both the X and Y Motors at the same time. 1. Check for Cabinet Control Board Errors “C Comms” when first entering programming with 3333. 2.
  • Page 29 Replace RS485 Interface Board. g. Replace Cup Motor Board. h. Replace BevMAX Refresh 6 Media Atlas H Board c. Ensure Cup Plunger Assembly is not stuck in the out position. 1) If the Cup Plunger Assembly is stuck in the out position, go to Test > Port and Cup Sensors >...

  • Page 30: No Vertical (Y) Movement

    d. If the Port Board Green Status Light is flashing rapidly, Go to Test > Port and Cup Sensors > Open Port. If the Port Door Opens, press Close Port to ensure the clear Port Door can fully close. The Port Door should open and close quickly with no bounce back. e.
  • Page 31 5) Check continuity the Black Wire (Ground) Connection in Pin 5 of the RS485 Interface Board to Pin 20 of P1 Connection of the Environmental Board. 6) Replace RS485 Interface Board. 7) Replace Y Motor Board. 8) Replace BevMAX Refresh 6 Media Atlas H Board Page 31 of 57...
  • Page 32 d. Ohm the RS485 Communication Wiring from the Y Motor Board to the Environmental Board. 1) Check continuity of the Blue Wire in Pin 2 of the P1 Connection of the Y Motor Board to the double Blue Wire in Pin 23 of P1 Connection of the Environmental Board.

  • Page 33: No Horizontal (X) Movement

    No Horizontal (X) Movement 1. Try to move the Vend Mechanism with your hands to the right wall then back to the left wall. If you feel an obstruction, remove the bottom plate and check for an impediment (i.e. syrup, screw, debris, etc.) or damaged Pulleys or Rollers.
  • Page 34 6) Replace RS485 Interface Board. 7) Replace Cabinet X Motor Control Board. 8) Replace BevMAX Refresh 6 Media Atlas H Board 6. Before replacing any Control Boards: a. Check for 5VDC to ground from the Yellow Wire in Pin 1 of P1 Connection of the X Motor Board is getting 5VDC from the Pin 2 of the P1 Connection of the Environmental Board.

  • Page 35: Cup Picker/Plunger Will Not Cycle & Eject An Item From The Gate Assy

    6) Replace RS485 Interface Board. 7) Replace Cup Motor Board. 8) Replace BevMAX Refresh 6 Media Atlas H Board. g. Ohm the RS485 Communication Wiring from the Y Motor Board (where the X Home Switch plugs in) to the Environmental Board.
  • Page 36 6) Replace RS485 Interface Board. 7) Replace Cup Motor Board. 8) Replace BevMAX Refresh 6 Media Atlas H Board e. Ohm the RS485 Communication Wiring from the Cup Motor Board to the Y Motor Board. 1) Check continuity of the Blue Wire in Pin 3 of the P2 Connection of the Cup Motor Board to the Blue Wire in Pin 5 of P4 Connection of the Y Motor Board.
  • Page 37 Check the Cup Harness (400505) connection between the Y E-Chain (400504) and P2 Connection of the Cup Motor Board. Also check the harness connection between the Y E-Chain (400504) and P4 Connection of the Y Motor Board. g. Replace the Delivery Cup Assembly. If the Cup Motor still will not cycle, remove the Cup Base Cover and check the Cup Switches: a.

  • Page 38: Port Door Will Not Open / Close

    6) Replace RS485 Interface Board. 7) Replace Port Board. 8) Replace BevMAX Refresh 6 Media Atlas H Board. 4. Before replacing any Control Boards: a. Check that the Port Board is getting 5VDC from the Red/Yellow Wire in Pin 4 of P1 Connection of the Port Board to Red/Yellow Wire in Pin 1 of P1 Connection of the Environmental Board.

  • Page 39: Port Door Stays Open, Display Says "Please Remove Product

    2) Check continuity of the White Wire in Pin 3 of the P1 Connection of the Port Board to the double White Wire in Pin 12 of P1 Connection of the Environmental Board. 3) Replace the Port Board. 5. Still no Port Door movement? a.
  • Page 40 White Wire in Pin 12 of P1 Connection of the Environmental Board. 3) Replace the Port Board. 4) Replace the BevMAX Refresh 6 Media Atlas H Board. 5. If Port Door is still open and Display still reads “Please Remove Product”, ensure the Port Product Detection Sensor Wire (Black Wire connected at bottom of Port Assembly) is connected and tight to the FR4 Port Sensor Electrode.

  • Page 41: Troubleshooting Tables

    TROUBLESHOOTING TABLES COIN ACCEPTANCE ISSUES PROBLEM CAUSE   Clear Jam and Test. Coin Jam in Mech.   Clean Flight Deck. Flight Deck dirty.   Media Atlas H Check Harness from Mech to Coins Returned to No Power to Mech. ...

  • Page 42: Media Atlas H Board Issues

    BEVMAX REFRESH 6 MEDIA ATLAS H BOARD ISSUES PROBLEM CAUSE  Check AC Voltage at the wall outlet.  If Power Supply Cord has a GFCI, check it is not tripped. Check AC Voltage going in to the AC Distribution Box.

  • Page 43: Troubleshooting Flow Charts

    TROUBLESHOOTING FLOW CHARTS These charts are intended as a guide to help isolate and correct problems you may encounter. Should your Machine show ‘OUT OF SERVICE”, check Active Errors in Diagnostics when first entering programming with 3333. ALL COINS ARE REJECTED All Coins are rejected.

  • Page 44: All Bills Rejected Flow Chart

    ALL BILLS ARE REJECTED All Bills are rejected. Main Power Apply power. OFF/Disconnected. Check for cause, correct, Outlet Breaker reset Outlet Breaker. tripped. Check MDB Harness & connections. MDB Harness. List Errors to determine cause. Refer to Machine Out Programming for Error explanations. of Service.

  • Page 45: Incorrect Change Dispensed Flow Chart

    INCORRECT CHANGE DISPENSED Check Price & reset if Vend prices set necessary. incorrectly. Incorrect Change Check cassette. dispensed. Coins not lying Check Coin Tubes. Clear flat in tubes. & reload Coins. Defective Coin Replace Coin Mech. Mech. Defective Atlas H Replace Atlas H Board.

  • Page 46: Selection Will Not Vend Flow Chart

    SELECTION WILL NOT VEND Vend Price set Check Price, reset as needed. incorrectly. Check Price, ensure credit is = to or Insufficient greater. credit. Product & Gate Check Gate & factory set up mismatch. recommendations for package. Move product away from Gate and use Test Vend to check Gate operation.

  • Page 47: Refrigeration Troubleshooting Flow Charts

    REFRIGERATION SYSTEM TROUBLESHOOTING FLOW CHARTS ICE / FROST ON EVAPORATOR Ice / frost on Check location of vender. Evaporator. Clear Drain from Molded Evaporator Condensate Drain Box to the Condensate Pan. plugged. Check Product Door seal & Harness Air leak. Ports in Cabinet.

  • Page 48: Compressor Will Not Start Flow Chart

    Encapsulated Temp. Sensor. Defective starting component 134a -Replace starting component. (capacitor, relay). R290 – Replace the Refrigeration Deck and return it to Crane 134a -Replace Compressor. Defective R290 – Replace the Refrigeration Compressor. Deck and return it to Crane Defective Environmental Board Replace Environmental Board.

  • Page 49: Machine Not Cooling Flow Chart

    Check Fan Blades for obstruction. Check Fan circuit. Evaporator Fan not 134a - Replace as necessary. running. R290 – Replace the refrigeration Deck and return it to Crane Evaporator is iced Check for air leaks or clogged Condensate drain. Page 49 of 57...
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  • Page 51: Electrical Diagrams

    BevMAX Refresh Media 5800-6 & 3800-6 Door Electronics Diagram (Domestic & Export) New Electronics Platform BevMAX Refresh 6 Media Door Electronics Diagram Pg. 1 of 4 400588 Page 51 of 57...
  • Page 52 BevMAX Refresh Media 5800-6 & 3800-6 AC Distribution Box Electronics Diagram (Domestic & Export) New Electronics Platform BevMAX Refresh 6 Media AC Distribution Box Electronics Diagram Pg. 2 of 4 400588 Page 52 of 57...
  • Page 53 BevMAX Refresh Media 5800-6 & 3800-6 LED Driver Board & Port Assembly Electronics Diagram (Domestic & Export) BevMAX Refresh 6 Media Port Assembly & LED Driver Board Electronics Diagram Pg. 3 of 4 400588 Page 53 of 57...
  • Page 54 BevMAX Refresh Media 5800-6 & 3800-6 XY Mechanism Electronics Diagram (Domestic & Export) BevMAX Refresh 6 Media XY Mechanism Electronics Diagram Pg. 4 of 4 400588 Page 54 of 57...

  • Page 55: Sequence Of Operation

    BEVMAX REFRESH 6 SEQUENCE OF OPERATION  Machine is sitting powered up and in an idle state (waiting on a consumer)  A credit is established by the consumer via coins, bill, or cashless device  As the Atlas H Board recognizes the currency, it will instruct the display to show that amount and wait for activity on the Touch Screen ...
  • Page 56  After the swipe motion the X will back off 1” and hold in place  The Atlas H Board will ask the Cup Motor Board if the product is no longer in the Delivery  After all three boards report to the Atlas H Board that they have completed their tasks and that there is no product in the Delivery Cup, the Atlas H Board will instruct the X and Y Motor Boards to return the Delivery Cup to the home position ...

  • Page 57: Notes

    Notes:___________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ Page 57 of 57...

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