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Glassfront Vender Models DN5800-4, DN5800-E4, DN3800-4, DN3800-E4 Production Run 8882AH & higher Operation Service Tier 2 Parts Troubleshooting Manual Crane Merchandising Systems P.O. Drawer 719 Manufactured by Williston, SC 29853-0719 803-266-5001 fax: 803-266-5049 Visit us on the web: www.dixienarco.com 803,904,640.21...
Table of Contents GENERAL INFORMATION.................. 4 Vender Safety Precautions....................4 Product Identification ......................4 Physical Characteristics ......................4 INSTALLATION & SETUP................4 - 10 Receiving Inspection ......................4 Unpacking the Vender ....................4 - 5 Electrical Requirements.......................5 Power Supply & Grounding Requirements..............5 - 6 Installation &...
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Picker Cup at Wrong Location X Axis Flow Chart .............44 Delivery Port Door Flow Chart...................45 Coin Acceptance........................46 Bill Acceptors ........................46 Control Board........................46 All Coins Rejected Flow Chart...................47 All Bills Rejected Flow Chart .....................48 Incorrect Change Dispensed Flow Chart ................49 Selection Will Not Vend Flow Chart...................50 Ice / Frost on Evaporator Flow Chart.................51 Condensate on Outside of Product Door Flow Chart ............51 Compressor Will Not Stop Flow Chart................51...
Glass door width is 37.5” (952.5 mm) 5800’s, 28.1” PRODUCT IDENTIFICATION (713.74 mm) 3800’s, height is 68” (1727.2 mm) both. First production of BevMax 4 5800-4/3800-4 Domestic and BevMax 4 5800-E4/3800-E4 Export Venders was March/April 2009. The production date of Crane RECEIVING INSPECTION...
boards are removed there is 3” (76.2 mm) from base ELECTRICAL POWER NEEDED flange to the floor with the leveling legs screwed all Refer to the cabinet serial number plate to determine the way in. the correct voltage and frequency for the machine. In Once the vender is unpacked, check the “B”...
DOES NOT PASS THE TEST, DO NOT USE manufacturer to order keys. THE MACHINE. Unplug the supply cord from the receptacle and call the Crane Merchandising A power bypass connector, located in the product Systems Technical Support Group for assistance delivery port, allows auxiliary power to be applied via at 1-803-266-5001.
VENDER BE SECURED TO THE and can have an MDB bill acceptor installed as well. FLOOR OR WALL AS DESCRIBED Note: BevMax 4 5800-4/3800-4 will work with an MDB IN CRANE MERCHANDISING bill acceptor only. If the MDB coin changer and other...
LOADING THE VENDER CAN/BOTTLE DRINK TRAYS KEYPAD The BevMax 4 5800-4/3800-4 Vender does not require spacers or shims to vend most packages. The keypad is located on the front of the service door. Load product in each column one package at a time It consists of a 6”...
is in the blocking position, which holds the front in to the cabinet. A 7/16” wrench or socket is needed displayed product in position to be vended. The rear to adjust the bolt. knuckle assembly is in a flat position, which allows product to enter the gate area, and the kicker is flush to the rear knuckle assembly.
idle message, “ENJOY A REFRESHING DRINK” or “ENJOY A REFRESHING DRINK AND SNACK” when PROGRAMMING attached to a snack vender.. GENERAL INFORMATION INITIAL PROGRAMMING In order to fully utilize the many features of your vender it is important that you first understand the options available and procedures for programming the DATE/TIME vending controller unit (control board).
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the tray letter desired for setting price. Press settings, Key 2 for Select Block 2, etc… Once you “ ” and display will show “PR $##.## B(tray select the Select Block # you wish to set the display letter) Row Set”, press “*” to set more prices will show “Start MTWTFSS Stop 1 00:00 NNNNNNN or CLR to return to SET PRICES.
E Extended Cup = All BevMax 4 5800-4 - Enabled F Delivery (Picker) Cup Sensor Option = BevMax 4 5800-4 with cup sensor set ON, BevMax 4 5800-4 with out cup sensor set OFF. 1 Position Test = F – goes home; 0 – cycles plunger; * - stops all motors; Shelf letter – moves cup to shelf selected; Column # - moves cup to column selected.
Cash and Sales Numbers = Sales / Number Sold / Sales by Column / Total Sales / Cash Box ***Set Shelf Location = Service Mode press “8” - BevMax 4 5800-4 = D2 – Domestic, E3 - Export 5 Shelf, E4 – Export 4 Shelf (default is 700)
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“C” on the keypad and the display to the next menu item below. will show 1 - “SALES” if BevMax 4 5800-4 only, then press the “ ” key and the display will show Sales #.##. Press the “CLR” key to return to “SALES”.
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1. Pressing the “ ” key will toggle between FORCE VEND - Press key “5” enabled and disabled for the entire machine, Forces the customer to make a vend by inhibiting the display will show the new state i.e. the coin return lever once the minimum vend price enabled or disabled and display will show line has been met or exceeded The coin return lever “Blocked (Unblocked) Continue?
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MODE. If you wish to exit the list without clearing venders 0001-8487AE & higher, D2 is setting used errors, simply push the “CLR” key and the display in all domestic BevMax 4 5800-4 venders and E3 (5 will return to LIST ERRORS. If the CLR key is shelf Export) &...
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Where #### is the software build number change to “NONE”. Press the “CLR” key to return to significant to Crane Merchandising Systems “TEST MODE”, or the “A” key to proceed to “SELF engineering. Press the “CLR” Key to return to TEST”...
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Display will show “Port Sensor On - On:1 “ ” key to toggle the Extended Cup to the On In:0 Out:0 Hm:1”. To perform tests press the setting. Cup Sensor On is used in all BevMax 4 following: 5800-4 Venders produced 3/26/08 and after.
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Venders prior to 8600AG. Product Sensors On Note: When you insert any denomination the display is used in all BevMax 4 5800-4 Venders will change to show the denomination inserted. To •...
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• YEAR” will show on display. This is the number of European Rules. If enabled, the VCU will times the service door has been opened since the set the clock back one hour on the last last “CLEAR TOTALS” or “MASTER RESET” and Sunday of October (1:00 AM), set the clock the time, day, and date of the last opening.
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Press the “CLR” key to return to “Display Health keypad and “ENTER MESSAGE” will show on the Guard”. Press the “CLR” key to return to “TEST display. Press the “ ” key and “Edit Idle Message MODE” or press the “A” key to advance to the next Enjoy a Refreshing Drink”...
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NOT AVAIL TIME” in the INITIAL PROGRAMMING LOCATION ID UNCHANGED section of this manual. Press the “CLR” key to CR ASSET # UNCHANGED return to “SETUP MODE 1”. NA ASSET # UNCHANGED CM ASSET # UNCHANGED MASTER RESET - Press key “F” SOLD OUT TIMES CLEARED DEX PASSWORD...
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“CONSUMER OVERPAY OFF (ON), Press “ ” - press return “HEALTH turn ON (OFF)” will show on the display. Press the CONTROL”. “ ” Key to toggle setting and press CLR return to Pressing the desired 3. Single selection. “Consumer Overpay”. Press the “CLR” key to return selection followed by the “...
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board after control hour clock). Set Lights Off Time can be set the board been same way as Set Not Available Time in the Initial programmed. The Eprom Programming section of the manual. can be used to program other boards. ENTER NEW PASSWORD - Press key “0”...
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1. Pressing the “ ” key will set STS to a one to the next column in the Space-to-Sales block. If the one configuration such that each selection is vender is unable to vend any products from a mapped only to its corresponding column. Space-to-Sales block, the customer’s credit will be returned and the entire block will be marked as Note: This setting overrides any...
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PRICE DISPLAY - Key “4” – Press key “9” ” SET STORAGE TIME This function is used set the Time, Date, and Day This setting controls whether the vender displays a when Storage Temperature will be ON. Press the price when a selection is made. Machines with a number “9”...
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showing on display press the CLR Key to return to Press the “CLR” key to return to “SETUP MODE 3” “SET PRICING MODE”. Press the “CLR” key to or press the “A” key to advance to the next menu return to “SETUP MODE 3” or press the “A” key to item below.
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Note: The following steps are the same for both IMPORTANT: The Multivend option (Mode 4-1) on “Regular Pricing” and “Secondary Pricing.” The the BevMax 4 5800-4 must be enabled for the following steps assume you are setting the Combo Discount to function.
2 ” ” the display will change to show the AC DISTRIBUTION BOX selection range of the machine in the top line and BevMax 4 5800-4/3800-4 “Continue? “ ”=Y” in the bottom line. Press “ ” 110 VAC units to set.
IF THE GFCI DOES NOT PASS THE TEST, DO assemblies. DO NOT USE SOLVENTS OR NOT USE THE MACHINE. Unplug the supply cord ABRASIVE MATERIALS TO CLEAN ANY from the receptacle and call the Crane PORTION OF THE TRAY. Merchandising Systems Technical Support Group for assistance at 1-803-266-5001.
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CABINET NEW CONTROL BOARD INSTALLATION Set Model Number. On power up the display Wash the cabinet with a good detergent or soap will show “Reset Model? Continue? = Yes mixed in warm water. Wax the vender often with CLR = No”. Pres the key and display will a good grade of automobile wax.
P10A BevMax 4 DN5800-4/5800-E4 DN3800-4/3800-E4 J11A J12A BEVMAX 4 DN5800-4/3800-4/5800-E4/3800-E4 MDB/EXE CONTROLLER CONNECTIONS CONNECTION CONNECTION CONNECTION CONNECTION DESCRIPTION DESCRIPTION NOT USED PEPSI/GENERIC NOT USED PEPSI/GENERIC Power from AC Fuse Distribution Box Cup Signal & Y Encoder X Motor & Encoder...
BEVMAX 4 5800-4/3800-4 TROUBLESHOOTING “XY” ISSUES 1. Selection will not vend. a. Does a different selection vend? i. Perform TEST VEND in TEST MENU ensure proper selection vends. ii. Check Custom Space-To-Sales has been enabled. 1. Check STS configuration in SETUP MODE 2 Menu.
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a. Check error list. Does error list show “VEND ERR”, with selection included in vend error list when pressing “A”? b. A previous vend operation or vend test failed. 2. Software has selection identified as “sold out”. 3. Selection is placed under SETUP MODE, HEALTH GUARD. 4.
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2. At the home position the “X” (top far left) home switch will light an amber LED on the control board. a. Adjust the X drive belt. d. Check the Delivery Cup Plunger & Plunger Home Switch i. If plunger arm is stuck out it will shut down XY delivery system. ii.
XY not Is P1 connected to control board? Is vender plugged in? working Plug in Vender. Are P3 & J3 connected Go to Factory to control board? Diagnostics. Plug in connector. Visual check. Where is picker cup located? HOME NOT HOME Check top door switch working? Manually RED light is...
Plunger Home = Red light Check X Home = Visual check. Where is picker cup Yellow light. located? HOME NOT HOME In position test. Press “0” key to cycle Cycle plunger multiple times to plunger. Is Red LED ensure proper operation. If Plunger is stuck in the out or in position.
X Axis Home = Yellow light Check Y Home = Manually activate the switch Green Light and light cycles on and off. Manually move cup to A9 and pull top door switch out. Check, repair, or replace switch or harness. Problem solved? Press the “F”...
Y Axis Home = Green light Check All Home LED’s are on. Manually activate the switch and light cycles on and off. Manually move cup to A9 and pull top door switch out. Check, repair, or replace switch or harness. Problem solved? Press the “F”...
XY Slams to Top/ Right 0r Left Go to Diagnostics Do a test vend with door closed. Do the Encoder counts increase & decrease when moving the Manually move XY manually? Pull top door Picker Cup to “A9” switch out. position.
Is vender plugged in? Is P1 connected to Picker Go to Factory control board? Diagnostics. Cup not working Plug in Vender. Plug in connector. Visual check. Where is picker cup located? HOME NOT HOME Is plunger below target? Is plunger touching target? Is plunger Go to “A”...
CUP AT WRONG LOCATION HIGH/LOW or Y AXIS Is shelf setting correct? Go to Factory Diagnostics. Check encoder counts. Send to home, does home switch light come on? Send cup to “A9” position. Press “F” to go home. Did green light flicker? Check, repair, See XY not or replace X...
CUP AT WRONG LOCATION LEFT /RIGHT or X AXIS Go to Factory Diagnostics. Check encoder counts. Send to home, does home switch light come on? See XY not Send cup to home working page position. Does it go home? Send cup to “E2-E8” See X Axis positions.
DELIVERY PORT DOOR WORKS IN FACTORY DIAGNOSTICS BUT NOT IN SALES MODE Close door and do a test vend. Does it work? Open service door. Pull top door switch out and do a test vend. Does it work? Check, repair, and replace door switch components: mounting Go to Factory Diagnostics,...
COIN ACCEPTANCE ISSUES PROBLEM CAUSE Coins Returned to Customer 1. Coin Jam in Mech 1. Clear Jam and Test With No Credit Issued 2. Flight Deck Dirty 2. Clean Flight Deck 3. No Power to Mech 3. Check Harness, Changer to 4.
These charts are intended as a guide to isolate and correct most problems you might encounter. Should your machine show ‘OUT OF SERVICE”, go in the TEST MODE and press “B” to list errors. ALL COINS ARE REJECTED All coins are rejected. Main Power OFF / Apply power Disconnected.
ALL BILLS ARE REJECTED All bills are rejected. Main Power OFF / Apply power Disconnected. Check fuses and Blown Fuse replace if necessary. List errors to determine Machine is Out Of cause of Out Of Service. Service. Refer to programming for error explanations.
SELECTION WILL NOT VEND Selection will not vend. Check price and Vend price set incorrectly. reset if necessary. Check price, ensure credit is Insufficient credit. equal to or greater. Product and gate mis- Check gate / matched. spacer. Move product away from gate (removing the weight) and use "Test Vend"...
ICE / FROST ON EVAPORATOR Ice / frost on evaporator. Condensate drain Clear drain. plugged. Check product door Air leak. seal and cable openings in cabinet. CONDENSATE ON OUTSIDE OF PRODUCT DOOR Condensate on outside of product door. Machine in direct Move machine.
COMPRESSOR WILL NOT START Compressor will not start. Close service Service door open. door. Plug compressor in Compressor is outlet on face of unplugged. AC distribution box. Defective door interlock Replace switch. Check power Low voltage. source. Defective thermostat. Replace. Defective starting component (capacitor, Replace.
MACHINE NOT COOLING Machine not cooling. Dirty or clogged Clean. condenser. Defective thermostat. Replace. Check rear screen for Check rear screen for obstructions. obstructions. Ensure rear of Restricted airflow. Ensure rear of cabinet is at least 4” cabinet is at least 3.25" (82.6 mm) from wall.
BevMax 4 5800-4/3800-4 Domestic Block Diagram Motor Power Interrupt Switch X Motor Lamp X Home Switch Door Switch E Lock Door Relay Lamp Y Motor E lock Aux. E Lock Lamp Power Y Home Switch MDB / Ballast / Cup Motor...
BevMax 4 5800-E4.3800-E4 Export Block Diagram X/Y Power Interrupt Switch X Motor Lamp X Home Switch Door Switch E Lock Door Relay Lamp Y Motor E lock Aux. E Lock Lamp Power Y Home Switch MDB / Ballast / Cup Motor...
BevMax 4 5800-4/3800-4/5800-E4/3800-E4 Cabinet Diagram (Domestic & Export) Y Motor 80450189 Y Motor Y Motor Board 80492421 80492532 Limit Switch 80410131 80492926 - DN3800 narrow 80492923 – DN 5800 wide 80492374 To P14/P8 control board CR0013743 Cup Home Sw. 80410131 Picker Out Sw.
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BevMax 4 5800-4/3800-4/5800-E4/3800-E4 Cabinet Diagram (Domestic & Export) Door Door Switch Switch 80492824 80492823 80492836xx1 80492926 - DN3800 narrow To Door 80492923 – DN 5800 wide To P3/P6 Y Motor board To Coin Mech To DEX 80492827 80492825 Jack 5800-4 Control Board...
BevMax 4 5800-4/3800-4/5800-E4/3800-E4 Door Diagram (Domestic & Export) 80492836xx1 To Cabinet 80492475xx1 To Cabinet To MDB Port Peripherals Motor Display Electronic Port Board 80492386 lock 80492511 IRDA Port Auxiliary Lock Power Keypad Vend Sensor Board 80410121 80492851 BevMax 4 Wiring...
BevMax 4 5800-E4/3800-E4 Export Power & LED Lighting Diagram 80420026 LED Relay To Cabinet Power 80492886 Module 9985055 Relays (4) 80420026 380303 Light, fan, LED, & AC Distribution Box compressor 80492868 80492887 Transformer LED Lite Lite 80492842 To Cabinet Light relay...
BevMax 4 5800-4/3800-4 Domestic Power & LED Lighting Diagram 80420026 LED Relay To Cabinet Power 80492886 Module 9985055 Relays (4) 80420026 80492888 380303 Light, fan, LED, & compressor AC Distribution Box 80492887 80492514xx1 Transformer LED Lite Lite 80492842 To Cabinet...
BevMax 4 5800-4/3800-4 AC Distribution Box Domestic AC Box Shown Defrost Control Connector Domestic Test Voltages 9 Pin J2 Output Power Connector lead to Pin lead to Domestic Reading 24 (26 to 30) VAC secondary of transformer 24 (26 to 30) VAC secondary of transformer ground 110 VAC Hot not switched for 1 lamp assy.
Export BevMax 4 5800-E4/3800-E4 AC Distribution Box Export AC Box Shown Defrost Control Connector Export Test Voltages 9 Pin J2 Output Power Connector lead lead Export Reading to Pin 24 (26 to 30) VAC secondary of transformer 24 (26 to 30) VAC secondary of transformer ground 240 VAC Hot not switched for 1 lamp assy.
Screws & Nuts.................... 99 – 100 Washers, Bolts, & Misc. Hardware ............101 – 102 Special Note: Crane Merchandising Systems Dixie-Narco part numbering has changed. Many of the 11 digit numbers are now 8 digit numbers. The last 3 digits were dropped in the new...
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MACHINE FRONT VIEW DN5800-4 DN3800-4 ITEM PART DESCRIPTION DN5800-E4 DN3800-E4 Door Assembly, Glass (does not include decals) 80010595 80010596 Gasket, Glass Door 80010297 80010298 Top Hinge Glass Door 65700036 Same Carriage Bolt – ¼ - 20 x 1 1/4 80020243 Same Hex Nut –...
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CABINET DETAIL PRODUCT AREA DN5800-4 DN3800-4 ITEM PART DESCRIPTION DN5800-E4 DN3800-E4 Cabinet Assembly, Generic 65706020 CR0002684 Left Tray Mount Bracket, 2 piece prior to 9133DH (All) 64707005 Same Left Tray Rail, 2 piece (5 shelf) prior to 9133DH (E4) 657,070,03x.x3 Same Left Tray Rail, 2 piece (5 shelf) prior to 9133DH (Export) CR0004428...
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CABINET DETAIL SERVICE DOOR AREA DN5800-4/3800-4 DN5800-4/3800-4 ITEM PART DESCRIPTION DN5800-E4/3800-E4 DN5800-E4/3800-E4 Prior to s/n 9191BI s/n 9191BI & higher Coin Mech Housing Assembly 647,001,00x.x3 Lower Coin Chute Assembly 80182342 Same Lower Coin Chute Part of #2 Same Lower Coin Chute Cover Part of #2 Same Cash Box Clip...
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XY MOTOR PICKER UNIT DN5800-4 DN3800-4 ITEM PART DESCRIPTION DN5800-E4 DN3800-E4 XY Delivery System CR0002183 CR00027472 Assembly Cover Y Belt CR0001797 Same Y Motor Cover Top 80182329 Same X Motor Cover Bottom 80182328 Same X Bottom Belt Cover (Ramp) CR0002585 65707007 Harness, X Motor –...
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DELIVERY (PICKER) CUP ASSEMBLY DN5800-4 DN3800-4 ITEM PART DESCRIPTION DN5800-E4 DN3800-E4 Assembly Delivery (Picker) Cup Assembly w/ Sensor was 64708270 80182497 Same Cup Base Board (Picker Cup Board with sensor) 3/26/08 & after 80492916 Same was 80492765 Cup/Port Motor Assembly 80450161 Same Cup Motor Cam...
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SERVICE DOOR (OUTSIDE) All BevMax 4 ITEM PART DESCRIPTION No Knock Out Knock Out Milled Knockout Service Door Assembly, Gray (need to order item 23 separately) Same Same Service Door Assembly, Black (need to order item 23 separately) Same Same...
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SERVICE DOOR (INSIDE) DN3800-4 DN5800-4 ITEM PART DESCRIPTION DN3800-E4 DN5800-E4 Display Lens, Blue (part of top bezel assy) Screw, Nylon Circuit Board Support CR0002205 Same Assembly Display (Noritake) 80492386 Same Rod, Latch Bar 64705003 Same Door Harness 804,928,36x.x1 Same Extended Coin Return Cup Assembly 80182429 Same Hex Nut, ½...
AC DISTRIBUTION BOX Export AC Box Export AC Box Prior to run 8905BH 8905BH & higher board board relays relays Defrost Control Connector _______________________________________________________________________________________________ Domestic AC Box Domestic AC Box 8905BH & higher Prior to run 8905BH board board relays relays Defrost Control...
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AC DISTRIBUTION BOX DN5800-4 DN5800-E4 ITEM PART DESCRIPTION DN3800-4 DN3800-E4 Domestic Export Assembly AC Distribution Box, BevMax 4 65707070 657,070,90x.x3 Transformer, 120V / 24V, 60 Hz, 8A Domestic 804,925,14x.x1 Transformer, Export 80492868 Outlet, 15 Amp, Grounded W662 Receptacle, Panel Mount IEC 320...
LIGHTING - LED DN5800-4/3800-4 DN5800-E4/3800-E4 ITEM PART DESCRIPTION Domestic Export Horizontal (Upper) Light Assembly (1 Lamp) LED 65701160 Same LED Module Assembly (does not include power supply switch 65701180 Same mod line – 24vDC) was 65701190 Harness, Relay extension, 5800-4 with LED’s 80492886 Same Lamp Assy., T5 600MM, 30 LED’s 24vDC...
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DN3800-E4 BevMax 4 Control Board Service Kit 65701220 Same (Note: refer to CMS Tech Notice M099.# for older vender kits) BevMax 4 Control Board Service Kit – Indonesia only 65700390 Same Standoffs, .8 – 32 x 5/8 (was 80100175) 80190380...
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HARNESSES DN5800-4 DN3800-4 ITEM PART DESCRIPTION FROM/TO DN5800-E4 DN3800-E4 80492665 Same Harness, Electronic Lock 12 pin plug to E Lock board was 804,923,41x.x1 (E-lock venders only) 2 connectors to door switch 1 jack in top of port 2 pin cap to top port lock board Harness, Key Sensor Phone jack to top port lock board (TriTeq supplied only) Black &...
LABELS / DECALS / MISC. Note: Graphics change frequently. Contact your Crane Merchandising Systems Representative for current graphic parts & part numbers. DN5800-4 DN3800-4 ITEM PART DESCRIPTION DN3800-E4 DN5800-E4 Thermometer 80140155 Same Price Sheet .35 – 1.10 80387751 Same Price Sheet 1.15 – 1.85...
Screws (diagrams are for shape reference only) not available...
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SCREWS ITEM PART NUMBER PART NAME AND DESCRIPTION 80030446 Screw, Phil Pan Head 1/4 - 20 x 1 ¼" 80030422 Screw, Phil Pan #8 - 32 x 3/8" 80030418 Screw, Phil Pan w/out washer self drilling, #8 - 18 x 1/2" 80030434 Screw, Phil Pan Swage Form #8 - 32 x 1/4"...
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NUTS, WASHERS, BOLTS, & MISC. HARDWARE (diagrams are for shape reference only) not available not available not available...
WASHERS, BOLTS, & MISC. HARDWARE ITEM PART # PART NAME AND DESCRIPTION ITEM PART # PART NAME AND DESCRIPTION 80080156 Hex Nut, #10 - 32 90110054 Pop Rivet, Black 1/8" 80080157 Hex Nut, 1/4 - 20 80110081 Pop Rivet, Steel (Zinc Plated) 1/8" 80080154 Hex Nut, #8 - 32 80110079...
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