Troubleshooting - go sat GS3260 User Manual

TROUBLESHOOTING

This is a common LCD display phenomenon due to the nature of manufacturing
„Dead" pixels appear process. Defective pixels appear as light or dark colored dots on the screen, and
on the display do not respond when the image changes. This is not considered as manufacturing
defect if there are no more than 7 defective pixels on the entire display area.
The image is not sharp This may be a side effect of video compression, which is especially noticeable
or contains image in fast scenes. This is not a manufacturing defect. Try adjusting the noise redu-
artifacts ction feature.
Ghosts, waves, grain, These are mainly manifestations of analog signal interference, e.g. by radio
stripes or other defects waves, electromagnetic radiation and discharge, or signal reflection from other
appear in the image objects. Check the antenna installation.
Check cable lines and connectors. Eliminate possible interference from other
Audible noise
electrical appliances.
Check the batteries and replace them if necessary.
The distance between the remote and the TV should not exceed 7 meters.
The remote control
Reduce ambient light sources (fluorescent lamps, discharge lamps, sunlight).
does not work properly
Make sure there is no obstruction between the remote control and the TV
sensor.
Make sure the sleep timer or power off timer is not active.
The TV turns off
spontaneously
Check whenever other devices do not power off the TV via HDMI CEC protocol.
Verify that Power on timer is not active, or that the TV set is not powered on by
another device via HDMI CEC protocol.
The TV turns on
spontaneously
The TV can also be powered on by another remote control with an identical RCU
code.
There are certain running processes and functions on the system background, or
The TV responds slowly the TV processes large amounts of information and requests. Temporary system
to controls, or responds slowdown is normal and is not considered to be a fault. If the system responds
with a delay slowly for a long time, unplug the TV from the mains for one hour and then power
the back on.
You may be trying to watch content encrypted by the operator without the
appropriate rights, or the CI+ module is not working properly.
Put the CI+ module with a conditional access card into the CI+ slot. Follow the
manufacturer's instructions. After connecting, wait for the authentication pro-
cess to complete.
Disconnect the CI+ module and turn off the TV. Turn on the TV again and connect
the CI+ module. Wait for authentication to finish.
The service
Verify that your CI+ module is compatible with your TV and access card.
is scrambled
Verify that the card is correctly inserted into the module and that you have the
rights to view the content. Contact your operator.
Services on the decoding card are suspended, for example because the card has
not been used for more than 14 days, or because the current service bundle is no
longer active. Contact your operator.
Keys on the card have not been updated. Switch to a DVB-S2 channel and wait
until the keys are updated and the channel is decrypted. This process should take
no more than 30 minutes. Do not switch between channels during this time.
Please have your CA card number ready before contacting your operator. For more
information on CI+ module behavior, see Settings / System / Common interface.
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The USB device cannot Try formatting the USB device, or use different USB device. For USB flash drives
be loaded or exhibits we recommend FAT32 format, for HDD the NTFS file format. Please also refer
abnormal behavior to the USB device manufacturer's recommendations.
The TV may not be configured correctly. Check the connection settings in the
Network menu. Make sure the Internet connection is enabled. Try both automatic
and manual connections, or contact your network administrator.
The Ethernet cable is disconnected or damaged. Check the cable connection.
TV is unable The Wi-Fi signal is too weak or unstable. Try to connect to another network or
to connect to a local check network configuration.
network / Internet
The router refuses to give the TV an IP address, or another network device
limits communication. Try to connect using router WPS function, or contact your
network administrator.
There may be technical difficulties with your ISP or a local network fault. Report
the problem to your provider or network administrator.
HbbTV must be enabled in the TV settings menu. Check the settings.
The TV must have a stable Internet access. Verify the network settings and
HbbTV content is not
network configuration.
available
Make sure that the selected program provides HbbTV content.
Try turning the TV off and on.
Internet connection is too slow, unstable, or network traffic is limited by
another device. The recommended minimum stable internet connection speed is
HbbTV and the web
8 Mbit/s.
browser respond slowly,
The TV is currently processing a lot of information. Try these features later. This
the content is choppy,
is not a TV fault.
or loading time is very
The loading speed is, among other things, determined by the amount and size of
long
the loaded content. Image and video previews considerably increase the loading
time.
TROUBLESHOOTING
EN 23