Basic Trouble Shooting - InfoSight LabeLase 28 Series Basic Operations & Maintenance Manual

BASIC TROUBLE SHOOTING

Service during normal business hours (Monday-Friday, 8am-5pm): 888.642.3600 or 740.642.3600
Emergency after-hours service: +1.800.401.0716 (outside the USA call +1.740.642.4666)
Red LED Status Light:
❑ STEADY ON: ready to print.
❑ OFF: no power to laser (power cord, key switch, power switch).
❑ SLOW BLINK: out of tag stock.
❑ FAST BLINK: E-STOP.
Problem: Marker does not respond to print button.
❑
Check power cord.
❑ Check key switch.
❑ Check E-STOP.
❑
Check tag stock.
❑
Check serial cable to PC.
❑
Producer software must be running on the connected PC.
Bottom of main Producer screen indicates printer status – "ONLINE", "ESTOP" or "UNKNOWN
❑
MODE". If UNKNOWN MODE, check communications cable and settings.
❑ From within Producer, click on HELP-ABOUT. If the FIRMWARE VERSION is blank, your PC
does not see the printer. Check communications cable and settings.
Problem: Out of tag message on PC screen.
❑ Load more tag stock into printer.
❑ Insert single tag in side tag slot.
Tag exiting too far or not far enough (breakoff "nick" not aligned with exit slot).
Problem:
❑
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem: Tag print appears very light, fine lines appear to drop out.
❑ Reduce laser speed (DARKER)
❑ Increase Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
❑ Final output lens may require cleaning (see Maintenance section below).
Tag print shows "shadows"
Problem:
❑ Decrease Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Tag print not aligned correctly with breakoff "nicks" (leading & trailing edges).
Problem:
❑
Check that actual tag size in machine and programmed tag size in Producer (LAYOUT-SETUP-
GEOMETRY) are the same.
❑
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem: Barcode too long for tag size.
❑ Reduce number of characters in barcode data.
❑
Use more efficient barcode symbology.
❑ Reduce barcode scale.
Problem: Blank Tag
❑ No layout loaded
❑ Laser overheated
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