Honeywell Ademco Vista Series Faq page 3

I cannot arm my system. Why?
Check your doors and windows for anything open. Press the "*" button twice and the panel will display any
error codes. Refer to "My system is beeping, what can I do to stop it" above for list of error codes. Also make sure
you are arming your system correctly (refer to the "How to Arm and Disarm your system" section).
My system does not work.
Does your panel have power?
If not, check the outlet that your panel is plugged into (you may not be able to see the wiring running from the
panel, but it should be plugged into an electrical outlet nearby. The plug in is about a 2x2x2 inch tan block
shaped plug.
1. Check and make sure the outlet is producing power by unplugging the system (plug may be screwed
into outlet) and plugging in another electrical device (small lamp, alarm clock, etc). If there is no power
to your outlet check your circuit breakers.
2. On the back of our plug there are 2 wires attached to 2 different screws. Ensure both wires are
connected securely to the screws.
3. If the wiring looks ok and the outlet has power call into Technical Support during our available hours
for further assistance.
Your panel has 2 sources of power: The AC power (where it is plugged into an outlet) and the System backup
battery. To fully power down your panel you must disconnect both of these. (Note: Powering down your panel
should only be done if it is the last resort. Doing this will disable your system and you will not be monitored.)
AC Power:
You will need to unplug the Transformer (plug in).
1. The plug in is about a 2x2x2 inch box attached to an electrical outlet usually nearby (but can be
anywhere within the home) to the metal control box. (Plug may be screwed into outlet) . Unplug and
leave unplugged.
System Backup battery:
The backup battery is located inside the main Control Panel, which is a metal box that could be in a
basement, closet storage room etc.
1. To access this battery you must open the panel. Sometimes it is held shut by screws on the right
side or a lock that requires a key that should be near by. Check on top of control panel box.
2. Open the Panel up and locate the battery that should be on the bottom of the panel box, it is
typically black in color and also is typically on the lower left hand side.
3. Disconnect both red and black wires from the battery.
4. At this point your panel should be powered down completely. Check the screen and see if it is
blank. Also try pressing the "*" button twice and see if the panel responds. If the panel still has
power than you may have disconnected the wrong plug in.
Powering down your Vista panel
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