Troubleshooting - HID Technology Solutions 1062 User Manual

TROUBLESHOOTING

Symptoms
Nothing happens when the yellow
button is pressed.
The Handscanner scans but does
not vibrate or beep.
The red and green LEDs light
during charging.
The host Bluetooth
not find the Handscanner
Opening the Bluetooth
comm. port does not connect to the
Handscanner.
Bluetooth pairing fails
®
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Possible Cause
If no LEDs are on the battery may
be flat.
The Handscanner may have been
configured to exclude barcodes.
If the Blue LED is not lit continuously
the Handscanner will only operate
in Batch Mode.
The Handscanner may not be
configured for the barcode
symbology in use.
The vibrate and beep functions may
have been disabled.
The barcode symbol may be
damaged.
The Handscanner may not be at the
correct distance from the barcode
or transponder.
The battery may be low.
The battery pack has a fault.
The battery pack temperature is
outside recommended limits.
discovery does The Handscanner has powered off.
®
The Handscanner is out of range.
The Bluetooth
Handscanner has been changed.
virtual The host has paired to a different
®
Handscanner.
The host Bluetooth
error.
The PIN on the Handscanner has
been changed.
Friendly name of the
®
function has an
®
38
Action
Fit a fully charged battery, or charge
the Handscanner.
Check the Handscanner
configuration using the Desktop
Configuration software.
Connect the Bluetooth link to the
®
Handscanner or use the Desktop
Configuration software to enable
Batch Mode.
Check the Handscanner
configuration using the Desktop
Configuration software.
Check the Handscanner
configuration using the Desktop
Configuration software.
Try again with an undamaged
barcode.
Change the distance or angle
between the Handscanner and the
barcode or transponder.
Fit a fully charged battery, or charge
the Handscanner.
Replace the battery pack.
Ensure that charging only occurs
between 0°C and 45°C.
Press the yellow button and ensure
that the Blue LED is flashing.
Move the Handscanner closer to
the host.
Check the Bluetooth Friendly name
®
using the Desktop Configuration
software.
Pair to the required Handscanner.
Warm boot the host.
If this does not help, delete the
Handscanner from the paired
devices list and re-pair.
Set the Bluetooth PIN to a
®
known value using the Desktop
Configuration software.
1062 Handscanner User Guide V1.41
www.tsl.com