Carrier SYSTXCCITW01-A Support Sheet

PTCS Heat Pump Thermostat Support Sheet
Manufacturer: Carrier Infinity Touch Control
Thermostat Models:
The Carrier Infinity Touch is a communicating thermostat compatible with Carrier units only
Caution: On the first screen when entering installer set-up mode (service menu), always press "Cancel"
rather than "Save" to avoid changing original installer settings.
Is a Password Required? NO
1. How to enter installer set-up (Service Menu)
a. From the Home screen, press "Menu" in the lower right corner
b. An "Options" screen appears with 8 icons. Press the down arrow in the
lower right corner to scroll to the second page of options
c. Press and HOLD the "Service" icon (a picture of a baseball cap) located
in the upper left corner for 10 seconds until it turns green
2. Determine system characteristics through T-Stat
a. From the Service menu (accessed by pressing and holding the service baseball cap icon) press "Service
Information"
b. Select "Service Information" from the "Options" screen
c. Scroll down to "Model/Serial numbers" and press "Enter". The system information will be displayed.
d. Press "Back" or "Done" to exit the system information screen
3. Check Compressor Lockout settings - Carrier refers to this feature as "Heat Source Lockouts- HP Lockout"
a. From the Service menu (accessed by pressing and holding the service baseball cap icon) press "SETUP"
b. From the Setup menu, select "Heat Source Lockouts"
c. Heat Pump Lockout (compressor lockout) is displayed on the left. Verify it is set to "below" 5 degrees, or
"None". This setting is adjustable from 5-55 degrees
d. Press "Cancel" to return to the previous screen without changing any settings
e. Do not hit the save button at any time
4. Check Strip Heat settings - Carrier refers to this feature as "Heat Source Lockouts - Electric Heat Lockout"
a. From the Service menu (accessed by pressing and holding the service baseball cap icon) press "SETUP"
b. From the Setup screen, select "Heat Source Lockouts"
c. Electric Heat/ Furnace Lockout (strip heat or backup heat lockout) is displayed on the right. Verify it is set to
a maximum of 35 degrees. This setting is adjustable from 5-55 degrees.
d. Press "cancel" to return to the previous screen without changing any settings
e. Do not hit the save button at any time
SYSTXCCITW01-A, SYSTXCCINTN01-A, SYSTXCCITC01-A, SYSTXCCITC01-B
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