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Acer AW2000h-AW170h User Manual

Aw2000h series
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AW2000h Series
User Guide
AW170h F1/ AW170hd F1/ AW170hq F1

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Table of Contents
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  Summary of Contents for Acer AW2000h-AW170h

  • Page 1 AW2000h Series User Guide AW170h F1/ AW170hd F1/ AW170hq F1...
  • Page 2 Copyright © 2009. All Rights Reserved. Acer AW2000h Series User Guide Acer AW2000h -AW170h F1/AW170hd F1/AW170hq F1 Model Number : Serial Number: Purchase Date: Place of Purchase:...
  • Page 3: Safety Instructions

    Information for your safety and comfort Visit http://registration.acer.com and discover the benefits of being an Acer customer. Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning.
  • Page 4 • Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.
  • Page 5 Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product. • Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.
  • Page 6: Additional Safety Information

    To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://www.acer-group.com/public/Sustainability/sustainability01.htm. Mercury advisory For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or federal laws.
  • Page 7 Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to achieve maximum comfort. Observe the following tips: • refrain from staying too long in one fixed posture •...
  • Page 8 viii • using a glare-reduction filter • using a display visor, such as a piece of cardboard extended from the display's top front edge • Avoid adjusting your display to an awkward viewing angle. • Avoid looking at bright light sources, such as open windows, for extended periods of time.
  • Page 9: Fcc Notice

    Regulations and safety notices FCC notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 10 Operation conditions This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice: Canadian users This Class A digital apparatus complies with Canadian ICES-003.
  • Page 11: Laser Compliance Statement

    Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another.
  • Page 12 LAN and/or Bluetooth modules). Below information is for products with such devices. Declaration of Conformity for EU countries Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. List of applicable countries This device must be used in strict accordance with the regulations and constraints in the country of use.
  • Page 13: Table Of Contents

    Information for your safety and comfort Regulations and safety notices 1 System tour System notes Nodes System power SATA backplane, drives and RAID External and internal structure Front panel Rear panel Internal components Mainboard 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system...
  • Page 14 Upgrading the processor Upgrading the system memory System memory interface Memory population guide 4 System BIOS Introduction The BIOS setup utility Changing configuration data Main setup System Overview Advanced Settings Boot Features Power configuration Processor & Clock Options Advanced Chipset Control Security Settings Server Management Settings Product Information...
  • Page 15 Appendix B Rack mount configuration Rack installation information System rack installation Vertical mounting hole pattern Installing the system into the rack Appendix C: Acer Smart Console Using Acer Smart Console Software requirements Accessing Acer Smart Console Acer Smart Console user interface...
  • Page 17: System Tour

    1 System tour...
  • Page 18: System Notes

    1 System tour System notes The AW2000h is a 2U twin server system. With four mainboards incorporated into a single chassis acting as four separate nodes, there are several points you should keep in mind. The server has an integrated dual-port Gigabit Ethernet which supports Intel I/O Acceleration Technology (IOAT), iSCSI boot, Virtual Machine Device Queues (VMDq) and PCI-SIG SR-IOV implementation.
  • Page 19: External And Internal Structure

    External and internal structure Front panel The illustration below shows the system front panel. Item Icon Component Power button/indicator LAN activity indicator Status/fault indicator System ID button/indicator Three 3.5-inch hot-plug drive bays (A0 to A2) for node A Three 3.5-inch hot-plug drive bays (B0 to B2) for node B Three 3.5-inch hot-plug drive bays (C0 to C2) for node C Three 3.5-inch hot-plug drive bays (D0 to D2) for node D Hot-plug HDD activity indicator...
  • Page 20 Item Icon Component Server node A control panel Server node B control panel Thumbscrews for securing server to rack Front panel LED indicator status LED indicator LED color Power Green indicator Green Status/fault indicator Green activity indicator Green System ID Blue indicator Blue...
  • Page 21: Rear Panel

    Rear panel Component Server node module handle Server node D Server node release tab Power supply module release latch Dummy power supply module Power supply module handle Server management port (RJ-45) (10/100 Mbps) PCI expansion slot Server node B Server node A System ID switch InfiniBand port QSFP connector (only available for AW170hd F1 and AW170hq F1)
  • Page 22: Lan Port Led Indicators

    Rear panel LED indicator status LED indicator LED color LED state System ID LED Blue Blue Blinking LAN port LED indicators LED indicator LED color RJ45 LED (Left) Green Amber RJ45 LED (Right) Yellow Yellow 1 System tour Status Normal System ID button pressed IPMI-activated system ID LED state...
  • Page 23: Internal Components

    Internal components Component Hard disk drives System fan modules Memory modules Air duct PCI riser board bracket assembly Mainboard Power supply module...
  • Page 24: Mainboard

    Mainboard Both the AW170hd F1 and AW170hq F1 include an InfiniBand port at DDR (dual data rate) and QDR (quad data rate) speeds, respectively. InfiniBand is a scalable serial communications link intended for connecting processors with high-speed peripherals. (InfiniBand requires a QSFP connector.) Model Variations AW170h F1 InfiniBand Connector...
  • Page 25 The mainboard becomes accessible once you open the system. It should look like the figure shown below.
  • Page 26 Connector Description Unit identifier switch JRST1 Alarm reset header InfiniBand InfiniBand connector QSFP connector (only available for AW170hd F1 and AW170hq F1). Video port JPSK1 Internal speaker/buzzer header COM1 COM1 serial port LAN1/2 Gigabit Ethernet (RJ45) ports USB0/1, Universal Serial Bus (USB) ports 0/1, 2/3 USB 2/3 IPMI LAN Dedicated IPMI LAN port...
  • Page 27 Connector Description P1 DIMM1B, DDR3 sockets for processor 1 P1 DIMM1A, P1 DIMM2B, P1 DIMM2A, P1 DIMM3B, P1 DIMM3A, 12 V 20-pin power connectors Proprietary slot for power, FP control and I-SATA connections CPU2 Processor 2 socket Slot 1 PCI expansion slot JNMI1 NMI (Non-Masked Interrupt) header JWD1...
  • Page 28: Mainboard Jumper Settings

    Mainboard jumper settings Jumper Description JWD1 Enable/Disable/ Reset Watch Dog JBT1 Clear CMOS JPG1 Enable/Disable VGA JPL1/ Enable/Disable JPL2 LAN1/2 Note: Jumpers not indicated are for test purposes only. 1 System tour Default Setting Pins 1-2 (Reset) Instead of pins, this jumper consists of contact pads to prevent accidental clearing of the CMOS contents.
  • Page 29 Mainboard LEDs Description System ID LED indicator (rear) LEB1 InfiniBand link LED indicator (only available for AW170hd F1 and AW170hq F1) LEB2 InfiniBand activity LED indicator (only available for AW170hd F1 and AW170hq F1) BMC Heartbeat LED Indicator HDD/SATA LED Indicator Onboard standby PWR warning LED Indicator...
  • Page 30 1 System tour...
  • Page 31: System Setup

    2 System setup...
  • Page 32: Setting Up The System

    Ensure you have the following items: • Acer AW2000h system. • Acer AW2000h accessory box. If any of the above items is damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use. 2 System setup...
  • Page 33: Connecting Peripherals

    Connecting peripherals Caution! The server operates on 100-127/200-240 VAC only. Do not connect the system to an incorrect voltage source. Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information on how to configure the network setup.
  • Page 34: Turning On The System

    Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system: After plugging in the power cord, press the power button for each node.
  • Page 35: Power-On Problems

    Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power source to the power supply module AC input connector on the rear panel.
  • Page 36: Configuring The System Os

    Configuring the system OS Acer Smart Setup assists you to conveniently install your choice of operating system. Note: To purchase the Acer Smart Setup software, contact your local Acer representative. To start using Acer Smart Setup, follow the steps below.
  • Page 37: Turning Off The System

    Turning off the system There are two ways to turn off the server — via software or via hardware. The software procedure below applies to a system running the Windows operating system. For further operating system shutdown procedures, refer to the related user documentation. To turn off the system via software: Press <Ctrl>...
  • Page 38 2 System setup...
  • Page 39: System Upgrades

    3 System upgrades...
  • Page 40: Installation Precautions

    Installation precautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with pre-installation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor, disk drives, expansion boards, mainboards, memory modules and other server components.
  • Page 41: Post-Installation Instructions

    Follow the ESD precautions described in this section when handling a server component. Post-installation instructions Perform the steps below after installing a server component. See to it that all components are installed according to the described step-by-step instructions. Reinstall all components or cable that have been previously removed.
  • Page 42: Configuring The Storage Devices

    Configuring the storage devices The system supports up to twelve 3.5-inch hot-plug SATA hard disk drives. An optional floppy drive or optical drive can also be added to the server. Accessing the drive bays Since SATA drives have hot-plug capability, you do not need to access the inside of the chassis or power down the system to install or replace SATA drives.
  • Page 43: Determining Drive Status

    • The hard disk drive carriers must be installed in the following order: Node B control panel Node A control panel Drive bays for Drive bays for node A node B Bay no. Description Node A Three 3.5-inch hot-plug drive bays controlled by node A HDD A0 to A2 Node B Three 3.5-inch hot-plug drive bays controlled by node B...
  • Page 44 Hot-plug HDD carrier LED indicators Description HDD present no access HDD access Removing a hard disk drive with carrier Observe the ESD precautions described on page 24. Remove the carrier with failed HDD. (1) Unlock the HDD carrier latch. (2) Slide the HDD carrier latch to release the lever. (3) Pull the lever and slide the carrier from the chassis.
  • Page 45 Installing a hard disk drive with carrier Slide the HDD carrier all the way into the drive bay. Close the HDD carrier lever and push the HDD carrier until it locks into place. Lock the HDD carrier. Observe the post-installation instructions described on page 25.
  • Page 46: Installing And Removing The Power Supply

    Installing and removing the power supply The server has two power supply module bays on the rear panel that accept hot-pluggable power supply modules. The system ships out with only a single power supply module installed. You have the option to purchase an extra power supply module to provide the system with a hot-plug power source.
  • Page 47: Power Supply Failure

    If the power supply unit fails, the system will shut down and you will need to replace the power supply unit. Replacement units can be ordered directly from Acer. Replacing the power supply Caution! Power supply hot-plug operations should be performed only if a failure occurs in the power supply.
  • Page 48 Plug the AC power cord back into the module and power up the server by pushing the power on buttons for all nodes. 3 System upgrades...
  • Page 49: Replacing A Server Node

    Replacing a server node If you need to replace a server node module, follow these steps: Turn off the power to the node module. Press the tabs (1) on both sides and use the handles (2) to pull out and remove the node module. Insert a new node module into the vacated server node bay.
  • Page 50: Installing An Expansion Card

    Installing an expansion card Your server has two preinstalled riser cards designed specifically for use in the 1U rackmount chassis. These riser cards allow two low-profile PCI Express x16 cards to fit inside the chassis. Installing a PCI add-on card A riser card has already been preinstalled into each serverboard.
  • Page 51 Insert the add-on card (3) into the PCI slot. Secure the add-on card with the locking tab (4).
  • Page 52: Opening The Server

    Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre- installation instructions” on page 24. You need to open the server before you can install additional components or access the system’s internal components.
  • Page 53: Installing And Removing The Air Duct

    Installing the top cover Perform the pre-installation instructions described on page 24. Install the top cover. (1) Align the top cover tabs with the slots on the chassis. (2) Close the top cover. Replace the two screws on the top cover. Installing and removing the air duct Caution! Always operate your server with the air duct installed to ensure reliable and continued operation.
  • Page 54: Replacing A System Fan

    Removing the air duct Perform the pre-installation instructions described on page 24. Lift the air duct from the chassis. Replacing a system fan The system has a total of four high-performance fans to provide the cooling for the system. Fan speed may be controlled by a setting in BIOS (see Chapter 4).
  • Page 55: Replacing The Processor And Heatsink

    Install the new fan module. (1) Insert the new fan module into the chassis. (2) Connect the fan cable. Observe the post-installation instructions described on page 25. Replacing the processor and heatsink Notes: • Always connect the power cord last and always remove it before adding, removing or changing any hardware components.
  • Page 56: Removing The Heatsink

    Removing the heatsink Warning! We do not recommend that the CPU or the heatsink be removed. However, if you do need to uninstall the heatsink, please follow the instructions below to prevent damage to the CPU or the CPU socket. Remove power from the system and unplug the AC power cord from the power supply.
  • Page 57: Installing A Heatsink

    Lay down the heat sink in an upright position — with the thermal patch facing upward. Do not let the thermal patch touch the work surface. Installing a heatsink Caution! The heat sink has a thermal interface material (TIM) on the underside.
  • Page 58 Screw in two diagonal screws (i.e. the #1 and the #2 screws) until just snug. Do not fully tighten the screws or you may damage the CPU.) Add the two remaining screws then finish the installation by fully tightening all four screws. 3 System upgrades...
  • Page 59: Upgrading The Processor

    Upgrading the processor Processor configuration guidelines Each server node supports two LGA 1366 processor sockets supporting dual-core or quad-core Intel Xeon processors. The supplied processors may be upgraded or additional processors installed. Observe the following guidelines when replacing or installing a processor.
  • Page 60 (3) Grasp the installed processor by its edges and lift it out of its socket. (4) Store the old processor inside an anti-static bag. Remove the new processor from its protective packaging. Install the new processor. (1) Hold the processor by its edges. Make sure the alignment tabs on the socket fit the two notch located on the edge of the processor.
  • Page 61 (4) Engage the load lever back into place. Apply the thermal interface material. (1) Use an alcohol pad to wipe off the old thermal grease from both the heat sink and the processor socket retention plate. (2) Apply a thin layer of an approved thermal interface material before installing the heat sink.
  • Page 62: Upgrading The System Memory

    Upgrading the system memory System memory interface Each processor has three memory channels (1, 2 and 3 ) and each channel has two slots - A (PxDIMM1A, 2A, 3A in blue) and B (PxDIMM1B, 2B, 3B in black). So, the system has a total of twelve memory slots.
  • Page 63 For dual processors • Populate DIMM slots 1A of each CPU first, followed by slots 2A, 3A,1B, 2B and 3B. • Install DIMM modules of the same type, size and manufacturer in the same colored DIMM slots. Memory population for independent mode Single processor configuration Single processor Processor 1 P1DIMM slots...
  • Page 64: Mirroring Mode

    Mirroring mode • For mirroring mode, the memory contains a primary image and a copy of the primary image. Therefore, the effective size of memory is reduced by at least one-half. • Channels 3 has no function and cannot be populated in this mode. •...
  • Page 65 Lockstep mode • In Lockstep Channel Mode, each memory access is a 128-bit data access that spans Channel 1 and Channel 2. This is done to support SDDC for DRAM devices with 8-bit wide data ports. The same address is used on both channels such that an address error on any channel is detectable by ECC.
  • Page 66 configuration. 5. Do not mix UDIMMs with RDIMMs. Sparing mode (only supported on Intel Xeon Processor 5600 Series CPUs ) • In this mode, if the system detects degrading memory and did not crash, the data in the failed channel will be copied to the spare channel.
  • Page 67 Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB, 4 GB and 8 GB DIMMS. 4. The size of each DIMM must be the same across the configuration.
  • Page 68: Installing A Memory Module

    Installing a memory module Warning! Memory of the identical size, speed and organization must be installed in the same colored DIMM slots. Locate the DIMM slot on the mainboard. Install the memory module. Align then insert the DIMM into the socket. Push the DIMM to the socket until the retaining clips snap inward.
  • Page 69: Removing A Memory Module

    Removing a memory module Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Remove the memory module. Press the holding clips on both sides of the DIMM slot outward to release the DIMM. Gently pull the DIMM upward to remove it from the DIMM slot.
  • Page 70 3 System upgrades...
  • Page 71: System Bios

    4 System BIOS...
  • Page 72: Introduction

    When an option is selected in the left frame, it is highlighted in white. Often a text message will accompany Note: the BIOS has default text messages built in. Acer retains the option to include, omit or change any of these text messages.
  • Page 73: Changing Configuration Data

    Warning! Do not upgrade the BIOS unless your system has a BIOS- related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Acer be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 74: Advanced Settings

    4 System BIOS entered in HH:MM:SS format. (Note: The time is in the 24-hour format. For example, 5:30 P.M. appears as 17:30:00.) BIOS Build Ver: This item displays the BIOS revision used in your system. BIOS Build Date: This item displays the date this BIOS was completed. Processor The BIOS will automatically display the status of the processor used in your system and indicate the CPU type used.
  • Page 75: Boot Features

    Boot Features Quick Boot: Skip certain tests during POST to reduce the time needed for system boot. Quiet Boot: Allows the bootup screen options to be modified between POST messages or the OEM logo. Select Disabled to display the POST messages.
  • Page 76 frequency, CPUID, Microcode Revision, Cache L1/L2/L3, Ratio Status, and Ratio Actual Value. The submenu also allows you to configure the processor and clock settings. Ratio CMOS Setting: This option allows you to set the ratio between the CPU core clock and the FSB frequency.The default setting depends on the type of CPU installed on the motherboard.
  • Page 77 Important: The following feature is only available if supported by the processor and/or operating system. Adjacent Cache Line Prefetch: The CPU fetches the cache line for 64 bytes if this option is set to Disabled. The CPU fetches both cache lines for 128 bytes as comprised if Enabled.
  • Page 78: Advanced Chipset Control

    4 System BIOS dissipation. Please refer to Intel’s web site for detailed information. The options are Disable (Disable GV3) and Enable (Enable GV3). Intel C-STATE Tech: If Enabled, C-State is set by the system automatically to either C2, C3 or C4. C-State package limit setting: If set to Auto, the BIOS will automatically set the limit on the C-State package register.
  • Page 79 Important: The following feature is only available when QPI Links Speed is set to Full Speed. QPI Frequency: This selects the desired QPI frequency. QPI L0s and L1: This enables the QPI power state to low power. L0s and L1 are automatically selected by the motherboard. Memory Frequency: This feature enables you to force a DDR3 frequency slower than what the system has detected.
  • Page 80: Northbridge Configuration

    • Inlet Temperature - This is the temperature detected at the chassis inlet. Steps are in 0.5 °C increments. The default is [070]. Press "+" or "-" on your keyboard to change this value. • Temperature Rise - This is the temperature rise to the DIMM thermal zone.
  • Page 81: Southbridge Configuration

    delay necessary cache accesses. This feature reduces or increases the frequency the system prefetches data. Intel VT-d: Select Enabled to enable Intel Virtualization Technology support for Direct I/O VT-d by reporting the I/O device assignments to VMM through the DMAR ACPI Tables. This feature offers fully- protected I/O resource-sharing across the Intel platforms, providing you with greater reliability, security and availability in networking and data-sharing.
  • Page 82 Note: Only available when USB Functions is set to Enabled. USB 2.0 Controller: Select Enabled to activate the onboard USB 2.0 controller. Note: Only available when USB Functions is set to Disabled. Otherwise, this item will be set to Enabled by the BIOS. USB 2.0 Controller Mode: This setting allows you to select the USB 2.0 Controller mode.
  • Page 83 • ICH RAID Code Base - Select Intel or Adaptec to launch the appropriate SATA RAID firmware to configure SATA RAID. SATA#2 configuration: Selecting Enhanced will set SATA#2 to native SATA mode. Primary IDE Master/Slave, Secondary IDE Master/Slave, Third IDE Master, and Fourth IDE Master: These settings allow you to set the parameters of the IDE slots.
  • Page 84 Select Description Use PIO mode 4. It has a data transfer bandwidth of 32 bits. Enabled Enable 32-bit data transfer. • DMA Mode Select Description Auto Automatically detect IDE DMA mode when the IDE disk drive support cannot be determined. SWDMA0 Use Single Word DMA mode 0.
  • Page 85 • S.M.A.R.T. For Hard disk drives - Self-Monitoring Analysis and Reporting Technology (SMART) can help predict impending drive failures. Select Auto to allow the BIOS to automatically detect hard disk drive support. • 32Bit Data Transfer - Select Enable to enable the function of 32-bit IDE data transfer.
  • Page 86: Super Io Device Configuration

    4 System BIOS PCI-E Slot1 Option ROM: Select Enabled to enable PCI Express Slot1 Option ROM. This will boot the computer using a network interface unless PCI-E Slot 1 is populated with a graphics device. PCI IDE BusMaster: When Enabled, the BIOS uses PCI bus mastering for reading/writing to IDE drives.
  • Page 87: Hardware Health Configuration

    Hardware Health Configuration This feature allows you to monitor system health and review the status of each item as displayed. CPU Overheat Alarm: This option allows you to select the CPU Overheat Alarm setting which determines when the CPU OH alarm will be activated to provide warning of possible CPU overheat.
  • Page 88 Temperature Tolerance is, and not the other way around. This results in better CPU thermal management. Acer has leveraged this feature by assigning a temperature status to certain thermal conditions in the processor (Low, Medium and High). This makes it easier for you to understand the CPU’s temperature status, rather than by just simply seeing a temperature reading (i.e., 25...
  • Page 89 Note: The system may shut down if it continues for a long period to prevent damage to the CPU. The information provided above is for your reference only. For more information on thermal management, please refer to Intel’s Web site at www.intel.com. System Temperature: The system temperature will be displayed (in degrees in Celsius and Fahrenheit) as it is detected by the BIOS.
  • Page 90: Acpi Configuration

    ACPI configuration Use this feature to configure Advanced configuration and Power Interface (ACPI) power management settings for your system. ACPI Aware O/S: Select Yes to enable ACPI support for an operating system that supports ACPI. Select No to disable ACPI support for an OS that does not support ACPI.
  • Page 91: Security Settings

    NUMA Support: Uses Non-Uniform Memory Access to improve CPU performance. High Performance Event Timer: Select Enabled to activate the High Performance Event Timer (HPET) that produces periodic interrupts at a much higher frequency than a Real-time Clock (RTC) does in synchronizing multimedia streams, providing smooth playback and reducing the dependency on other timestamp calculation devices, such as an x86 RDTSC Instruction embedded in the CPU.
  • Page 92 been used and Set means a supervisor password has been entered for the system. User Password: This item indicates if a user password has been entered for the system. Clear means such a password has not been used and Set means a user password has been entered for the system.
  • Page 93: Server Management Settings

    Server Management Settings Use this feature to configure Server Management settings. Product Information This submenu displays the following product information. • System Product Name • System Serial Number • Base Board Product Name • Base Board Serial Number • UUID •...
  • Page 94: Ip Address

    IP Address Note: This feature can be changed by the user when the IP Source is set to Static. The BIOS will automatically display the IP address of the machine. This should be in decimal and in dotted quad form (i.e., 192.168.10.253). The value of each three-digit number separated by dots should not exceed 255.
  • Page 95: Event Log Configuration

    Serial Port Number: This feature allows the user to decide which serial port to be used for Console Redirection. The options are COM 1 and COM2. Base Address, IRQ: This item displays the base address and IRQ of the serial port used for Console Redirection. Serial Port Mode: Allows you to set the serial port mode for Console Redirection.
  • Page 96: Boot

    Boot This submenu allows you to configure boot settings for the system. Boot Device Priority This feature allows you to specify the sequence of priority for the Boot Device. • 1st Boot Device • 2nd Boot Device • 3rd Boot Device 4 System BIOS...
  • Page 97: Hard Disk Drives

    Hard Disk Drives This feature allows you to specify the boot sequence from all available hard disk drives. The settings are Disabled and a list of all hard disk drives that have been detected. • 1st Drive • 2nd Drive •...
  • Page 98: Exit Options

    4 System BIOS Exit Options Select the Exit tab from the BIOS Setup Utility screen to enter the Exit BIOS Setup screen. Save Changes and Exit: When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can take effect.
  • Page 99: System Troubleshooting

    5 System troubleshooting...
  • Page 100: Resetting The System

    Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. To do this Soft boot reset to clear the system memory and reload the operating system. Cold boot reset. Turn the system power off and then on.
  • Page 101: Initial Troubleshooting Checklist

    Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you are encountering. • AC power available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100- 120 V or a NEMA 6-15R outlet for 200-240 V? •...
  • Page 102: Hardware Diagnostic Testing

    Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and its source. Checking the boot-up status Caution! Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/ or the peripheral device.
  • Page 103: Verifying The Condition Of The Storage Devices

    Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, and any other device you may have installed.
  • Page 104: Specific Problems And Corrective Actions

    Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light Do the following: • Make sure the power supply module is properly installed. •...
  • Page 105 ODD (optical disk drive) activity indicator does not light Do the following: • Make sure the ODD drive is properly connected to your system. • Check that drive is properly configured. ODD tray cannot be ejected Insert the tip of a paperclip into the small hole on the ODD drive. Slowly pull the tray out from the drive until the tray is fully extended then remove the disc.
  • Page 106 Newly installed memory modules are not detected Do the following: • Make sure the memory modules specifications comply with the system requirements. • Make sure the memory modules have been populated according to the system guidelines. • Make sure the memory modules are properly installed on their mainboard slots.
  • Page 107 System does not recognize all of the processors installed Do the following: • Make sure the processor specifications comply with the system requirements. • Make sure the processor has been populated according to the system guidelines. • Make sure the processor is properly installed on their mainboard slots.
  • Page 108 If you are using an add-in video controller card, do the following: Verify that the display monitor works using the onboard video controller. Verify that the add-in video controller card is fully seated in its slot. Reboot the system for the changes to take effect. If there are still no characters on the screen after you reboot the system, reboot it again.
  • Page 109: Appendix A Server Management Tools

    Appendix A Server management tools...
  • Page 110: Server Management Overview

    BIOS and firmware, set up BMC, and configure RAID for the system hard drivers. For detailed instructions on this utility, please refer to the Acer Smart Setup Help file. Note: BIOS and firmware updates are only available on selected operating systems.
  • Page 111: Raid Configuration Utilities

    RAID configuration utilities Intel onboard SATA RAID Creation Configuring Intel onboard SATA RAID This section briefly shows how to create RAID volume with Intel onboard SATA RAID. To enable the Intel onboard SATA RAID controller Turn on the server and the display monitor. If the server is already turned on, please close all open applications and then restart the server.
  • Page 112: Adaptec Onboard Sata Raid Creation

    Now that the RAID volume is created, you can press <ESC> or select option 5. Exit to exit. Assigning Hot Spare drive The Intel onboard SATA RAID Configuration Utility in POST does not provide the function to assign a hot spare driver. Please assign a hot spare driver with Intel onboard SATA RAID utility installed in the operating system.
  • Page 113 Select the desired hard drive disk and then press <INS> to add it in Selected Drives area. Press <Enter> to complete the selection. Select Array Type. Configure the array properties. Press Done when finish. Press Y when prompted by "Do you want to create an array? (Yes/ No):".
  • Page 114 Appendix A Server management tools...
  • Page 115: Appendix B Rack Mount Configuration

    ack mount Appendix B R configuration...
  • Page 116: Rack Installation Information

    Rack installation information Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation. The following additional rack safety installation measures should be considered: • Anchor the equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more systems are fully extended out of the rack assembly.
  • Page 117 • Elevated operating ambient temperature The maximum operating temperature of the system is 35°C (95°F). Careful consideration should be given to installing the system in an environment compatible with the 35°C (95°F) maximum ambient temperature. • Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack.
  • Page 118: System Rack Installation

    Appendix B Rack mount configuration System rack installation The server should be mounted into a rack. A tool-less rack rail kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
  • Page 119: Vertical Mounting Hole Pattern

    Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 2U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U.
  • Page 120: Installing The System Into The Rack

    Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack Confirm that the left and right inner rails have been correctly identified.
  • Page 121 Attach the inner rails to both sides of the server. Align the holes on the left and right inner rails to the hooks on the left and right sides of the server. Slide the inner rails to the front until the rails lock into place with an audible click.
  • Page 122 Install the mounting rails to the rack posts. Align and insert the tabs and latches on the left and right mounting rails to the front and rear rack post mounting holes (1). Make certain the proper mounting holes on rack post are selected.
  • Page 123 Pull out the server mounting rails from the left and right mounting rails. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack.
  • Page 124 Install the server into the rack. Insert the inner rails into the server mounting rails, then push the server into the rack (1) until you hear a click sound. Press the release latch (2) and continue to push the server (3) into the rack until you hear a click sound Appendix B Rack mount configuration...
  • Page 125 For security purposes, tighten the right and left thumbscrews on the front panel to secure the server to the front of the rack as illustrated below.
  • Page 126 Appendix B Rack mount configuration...
  • Page 127: Appendix C: Acer Smart Console

    Appendix C: Acer Smart Console...
  • Page 128: Using Acer Smart Console

    Using Acer Smart Console Acer Smart Console has a user-friendly graphical user interface (GUI) and a standard Internet browser. This article will help you become familiar with the Acer Smart Console. Each function will be described clearly. Acer Smart Console offers:...
  • Page 129: Accessing Acer Smart Console

    Username: root • Password: superuser Click Login. The Acer Smart Console page appears. Note: The default username is root and the default password is superuser. Both the username and password are case sensitive and should be entered in lower case each time.
  • Page 130: Acer Smart Console User Interface

    Acer Smart Console user interface The Acer Smart Console page opens once you have logged in. This page provides a central location for managing all connected servers. The user interface includes a system status alert indicator, function list, menu bar, function title, section information.
  • Page 131: Server Health

    Server Health Displays data related to the server's health, such as sensor readings and the event log. This menu has two options: Sensor Readings and Event Log. Sensor Readings Allows you to monitor status of the voltages of the power supply, the fan speed, processor and system temperature sensors.
  • Page 132: Event Log

    Appendix C: Acer Smart Console destination, please go to Alert section. To refresh the sensor status, just click Refresh. Event Log Provides a record of system events related to critical hardware components. It logs the events when the sensor triggers an abnormal state or is recovering from an abnormal state.
  • Page 133: Configuration

    Configuration Allows you to designate email recipients for notification of system alerts, configure the Date and Time, configure the LDAP (Lightweight Directory Access Protocol) and RADIUS settings, configure the mouse mode settings, configure the network settings, configure the Dynamic DNS, configure the remote session settings, configure the SMTP email server settings, create an SSL certificate and manage users.
  • Page 134 Specify the event severity, such as Critical or Warning. Enter the IP information. Click Save. Setting up email notifications On the Alerts page click Modify. Specify the event severity, such as Critical or Warning. Enter the recipient's email address. Appendix C: Acer Smart Console...
  • Page 135: Date And Time

    The Date and Time option allows you to set the BMC date and time. LDAP (if available) The LDAP option allows you to download the user account list and authentication from the LDAP server and create Acer Smart Console user accounts from this list.
  • Page 136 Enter the required information to access the LDAP server. Click Save. RADIUS The RADIUS option allows you to configure the RADIUS option. Configuring RADIUS On the RADIUS Settings page check Enable RADIUS. Enter the required information to access the RADIUS server. Click Save. Appendix C: Acer Smart Console...
  • Page 137: Mouse Mode

    Mouse mode The Mouse mode option allows you to set a mouse mode to control your mouse. Setting the mouse mode Select a mouse mode from the Mouse Mode page. • Absolute: Select this setting when using a Microsoft Windows operating system.
  • Page 138: Dynamic Dns

    On the Network Settings page, select whether to obtain an IP address automatically or configure the network settings manually. Click Save. Dynamic DNS The Dynamic DNS option allows you to configure and change the management network parameters. Appendix C: Acer Smart Console...
  • Page 139: Remote Session

    Configuring Dynamic DNS On the Dynamic DNS Settings page, check Enable Dynamic DNS. Enter the required information to access the Dynamic DNS server. Click Save. Remote Session The following options allow you to enable or disable encryption on KVM or Media data during a redirection session. Select the remote session then press Save.
  • Page 140 On the SMTP Setting page, select a LAN channel number. Enter the IP address of the SMTP server. Enter the username and password. Enter the email address for sending email notifications. Enter the machine name. Click Save. Appendix C: Acer Smart Console...
  • Page 141 SSL Upload The SSL Certificate option allows you to upload a SSL certificate manually. Uploading an SSL certificate On the SSL Upload page, click Browse to locate the SSL certificate on your system. Click Upload.
  • Page 142: User Privileges

    No access: Users assigned this privilege have the least amount of system access. This is considered the lowest privilege level. • Operator: The operator privilege has restricted access. All BMC commands are allowed, except for the configuration commands Appendix C: Acer Smart Console...
  • Page 143: Remote Control

    that allows the user to change the behavior of the out-of-band interfaces. Operator privilege can not disable individual channels or change user access privileges. • Administrator: The administrator privilege has full access and can configure the software and add users. Administrator privilege have access to all BMC commands, including configuration commands for disabling a communication channel.
  • Page 144: Server Power Control

    Appendix C: Acer Smart Console KVM Remote Console Redirection The KVM Remote Console Redirection option allows you to start the KVM Remote Console utility and remotely manage the server using the monitor, mouse and keyboard as if you are connected directly to the server.
  • Page 145: Launch Sol

    Launch SOL SOL allows you to launch the remote console by using Serial over LAN. Click Launch SOL. Select the Baud rate from the pull-down menu as your SOL transfer rate. Make sure that the Baud rate selected here matches the Baud Rate set in the BIOS. Once you have selected the Baud rate, and press Start to start the session.
  • Page 146: Virtual Media

    Appendix C: Acer Smart Console Virtual Media Floppy disk This floppy disk option allows you to upload and share images via the BMC. These images will then be emulated to the host server as USB applications. Perform the floppy disk operation On the floppy disk page select an image file, then click Upload to upload your image file to the server.
  • Page 147 CD-ROM image This option allows you to upload and share images via the BMC. These images will then be emulated to the host server as USB applications. Perform the CD-ROM operation On the CD-ROM Setting page, enter the share host server. Enter the path to the CD-ROM image file.
  • Page 148: Maintenance

    Maintenance Firmware Update Maintenance allows you to upgrade the BMC firmware (including Acer Smart Console and FRU information). Upgrading firmware On the Maintenance page click Enter Update Mode. The Firmware Upload page appears. Click Browse to locate the firmware image file.
  • Page 149: Kvm Function Description

    Snooping code for BIOS LPC Port80. KVM function description You can launch the KVM Remote Console utility from the Acer Smart Console Remote Control menu. The KVM Remote Console utility enables you to control any programs on the server remotely, using a local keyboard, monitor and mouse.
  • Page 150 Left Windows Key: This item performs the same function as pressing the <Left Windows> key. Right click this item to select Press Down or Press & Release for the <Left Windows> key function. • Macro: Click this item to activate a pull-down submenu displaying Appendix C: Acer Smart Console...
  • Page 151 Macro hotkeys. • Macro Hotkeys: Click this item to display the macro hotkey pop-up submenu. The hotkeys include the following: • <Ctrl> + <Alt> + <Del> • <Alt> + <Tab> • <Alt> + <Esc> • <Ctrl> + <Esc> • <Alt> + <Space> •...
  • Page 152 From the Preferences submenu, select Language settings. From the language settings pop-up menu select the language you want to use for console redirection. The language options are: English, Japanese, German, French, Spanish, Korean, and Italian. Appendix C: Acer Smart Console...
  • Page 153 Once you have selected a language to use, click OK. Window From the Preference submenu, click Window to display the submenu. The Window pop-up menu will open. Check this box to allow the display window to be automatically resized for best video display. Click OK to keep the selection.
  • Page 154: User List

    IP Address: This item displays the IP Address of the host server. Capture This feature allows you to capture the screen display on your remote console. Full Screen Capture: Click this item to capture the full screen video display. Appendix C: Acer Smart Console...
  • Page 155: Exit

    Exit Yes: At the prompt, click Yes to exit from remote redirection. No: Click No to return to the current session.
  • Page 156 Appendix C: Acer Smart Console...
  • Page 157: Index

    Index Adaptec onboard SATA RAID configuring controller enabling creation Adaptec onboard SATA RAID Config- uration Utility entering air duct installing removing backplane board 2.5-inch HDD button/indicator front system ID power configuring the system OS connector InfiniBand control panel server node A server node B server node C server node D...
  • Page 158 jumper JBT1 CMOS JPG1 JPL1 JWD1 Watch Dog system ID LED connector Onboard standby warning LED Indi- cator BMC Heartbeat LED Indica- HDD/SATA LED Indicator system ID LEB1 InfiniBank link LEB2 BMC activity LED connectors mainboard LED indicator LAN port LED indicator status front panel LED indicators...
  • Page 159 safety CD or DVD server management tools server node GW170 F1 GW170d F1 GW170q F1 replacing server node A server node B server node C server node D setting up the system pre-installation requirements socket power system boards backplane board mainboard riser board system fan...

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