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Model No.
Installer & User Guide
Effective October 2021
ULTRA HE & PREMIO HE
T 01986 784759 F 01986 784769

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Questions and answers

Mr William S A Farrow
February 11, 2025

why has the salt level remained the same during the last 10 months and the water softness remained hard.

1 comments:
Mr. Anderson
February 12, 2025

The salt level in the Monarch Water ULTRA HE has remained the same for the last 10 months while the water softness remains hard because the softener is likely not regenerating properly. Possible reasons include:

1. Regeneration Failure – The softener may not be performing its programmed regeneration cycles, preventing the resin from being recharged with sodium and allowing hard water to pass through.
2. Blending Control Issue – If the bypass valve is slightly open, it may be allowing hard water to mix with the softened water, leading to high hardness levels.
3. Salt Bridge Formation – A hardened salt layer (salt bridge) may have formed in the brine tank, preventing salt from dissolving into the water for regeneration.
4. Blocked Injector or Valve – A clogged injector or valve could be preventing brine from being drawn into the system during regeneration.
5. Incorrect System Settings – The softener settings may not be properly configured, preventing effective regeneration.

Checking the regeneration schedule, bypass settings, and ensuring there is no salt bridge or clogged components should help resolve the issue.

This answer is automatically generated

Summary of Contents for Monarch Water ULTRA HE

  • Page 1 Model No. Installer & User Guide Effective October 2021 ULTRA HE & PREMIO HE T 01986 784759 F 01986 784769...
  • Page 2 Monarch Duplex Series Battery Operated Water Softener PROGRAMMING & INSTALLATION INSTRUCTIONS Thank you for choosing our water softener. Please read the following carefully, which if followed correctly, should ensure the installation is trouble free. PLANNING THE INSTALLATION • Always observe the water byelaws. •...
  • Page 3 • For 28mm supplies a full upgrade for the softener is available - details on request-Ref: PS28UGHE. F. WATER PRESSURE TEST • It is IMPORTANT that a pressure check is carried out. • Low and high pressure can result in either damage to, or failure of the unit. •...
  • Page 4: Drain Connection

    H. INLET & OUTLET CONNECTIONS See Fig 2 Inlet & Outlet connections & Fig 2 drain connection • Remove both salt lid and main cover to access inlet and outlet connections. • Remove grey retaining clips and BSP connection points (indicated red and blue in fig 2).
  • Page 5 J. OVERFLOW CONNECTION - Important • The hose for the overflow shou Id be cut from the white low pressure hose supplied with the unit. • The overflow connection is the ½" hose spigot on the rear right hand corner of the cabinet- no jubilee clip required.
  • Page 6 'resin dust' from the softener (resin dust may appear orange in colour). • Please ensure the unit is kept full of salt. The Ultra HE can use either tablets or blocks. The Premio HE must use tablets only. When using tablet salt, please do not fill salt...
  • Page 7 Programme initiating an additional mini regeneration, as the softener does not have enough soft water to last you until the next programmed regeneration of 2am. A regeneration typically lasts 42 minutes for the Ultra HE and 63 minutes for the Premio HE.
  • Page 8 GOING ON HOLIDAY • Fig B shows the Rapid-Fit bypass in the Service position. This is the normal operating position. • Simply press the central plunger from Service to Bypass as (See Fig A) shown by the arrows on the unit and confirmed by the pies adjacent. •...
  • Page 9 REVERSIBLE CONNECTIONS Remove salt lid and side access panel.
  • Page 10 Remove top cover.
  • Page 11 Remove any internal packaging.
  • Page 12 Loosen the jubilee clip and disconnect the drain tubing from the white barb inside the cabinet. 70ppm of hardness back into the soft water. Test kits are available from Monarch Water. This operation may be required if a Then remove the complete unit.
  • Page 13 Disconnect the air check from the valve. Remove the blue clip Push the white collar against the valve body. Release connection while pressing the collar...
  • Page 14 Twist the unit supports at the top of the vessels 180 degrees. Air Check connection Unit Supports Undo the large nut at the base of the main valve body, take out the valve and twist 180 degrees until the connections are on the other side. Retighten the large nut to secure the valve in place.
  • Page 15 STEP BY STEP GUIDE TO CONNECT THE M. STEP BY STEP GUIDE TO CONNECT CONNECTION STEP BY STEP GUIDE TO CONNECT THE BYPASS CONNECTION STEP BY STEP GUIDE TO CONNECT THE BYPASS CONNECTION M. STEP BY STEP GUIDE TO CONNECT THE PREMIO BYPASS M.
  • Page 16 Remove the drain elbow from the side of the cabinet and place it on the opposite side. Slide the unit back into the cabinet then reattach the tube using the jubilee clip (this can only be done once it is in the cabinet). En-sure the drain hose is not kinked.
  • Page 17 To ensure the highest efficiency is obtained, it is recommended that you top up the unit with Monarchs Ultimate Tablet Salt (Ultra HE & Premio HE) or Block Salt (Ultra HE) on a weekly basis, it is a lot easier to remember than monthly!
  • Page 18 The wrong type of salt used and also the softener being allowed to run out of salt. NOTE: Use TABLET OR BLOCK SALT for the ULTRA HE and TABLET SALT ONLY for the PREMIO HE. The use of any other hoses than those provided. Under no circumstances use washing machine hoses.
  • Page 19 Monarch National Service Coverage Areas - Effective September 2021. All postcodes within England and Wales are automatically covered by a parts and labour guarantee as set out in the relevant brochure for the individual model/range. IMPORTANT Water softeners sold outside of England and Wales are to be strictly covered by a parts only 'exchange' guarantee as determined by the model/range of softeners i.e.
  • Page 20 To remove adaptor, simply remove holding dip. Do not use heat on any connection that may affect the bypass. Fig 1 Fig 2 Fig 3 Fig 4 Fig 5 Monarch Water Ltd T: 01986 784759 monarchwater.co.uk info@monarchwater.co.uk...

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Premio he