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2 If you cannot access the Internet when your computer i s connected to
the ETHERNET port, follow these steps.
A) Check the lights on the front panel . If they are different from what i s
described in section 1, make sure the PK5001Z is correctly connected.
(See section 1.) If the lights are still different, turn off the device, wait a
few seconds, and turn it on again.
B) Check you have correctly entered the information your ISP gave you.
For example, if your account has a user name and password, make sure
you type i t correctly. In addition, if you are not sure which encapsulation
your ISP uses, contact your ISP. If your ISP did not give you Internet
connection
information, follow the steps in section 2.
C) If you are using a new Internet account, contact your ISP to make
sure it is active.
D) If you still have problems, see Troubleshooting i n the User's Guide.
If you cannot access the Internet after you take the steps above, either try
the following or contact your ISP:
E) Turn your PK5001Z off and on. Open your Internet browser if it is not
already open.
Let the PK5001Z complete the DSL connection test (this may take several
minutes). See section
If the test is successful, check whether you can access the Internet.
If you still cannot access the Internet, contact your Internet Service
PK5001Z Quick Start Guide
2
for details.
7
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