Customer Satisfaction Procedure - Pontiac 1997 Grand Am Owner's Manual

What makes up Pontiac Cares?
0
A 3 year/36,000 mile (60 000
k m )
Bumper to
Bumper Warranty
Customer Assistance
0
Roadside Assistance
Courtesy Transportation
All of these elements combine to make your driving
experience an enjoyable one, and are discussed in
greater detail further in your owner's manual. Pontiac is
focusing on the changing needs of our customers and
is committed to giving you an exceptional level of
customer care throughout the ownership experience.
Our goal is to create total customer enthusiasm in our
product and our services, and make you the most
satisfied customer in the world.
Customer Satisfaction Procedure
8-3