Troubleshooting Ip Telephones - Nortel N0060609 Installation Manual

Bcm 4.0 telephony device
Table of Contents

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After you have entered all the configuration information, the telephone attempts to connect to the
system. The message
the message changes to
several minutes. Do not disturb the telephone during this time.
When the telephone connects to the server and is ready to use, the display shows the time and date.
As well, the six keys at the top of the display are labelled.
If you experience problems with IP telephone registration, refer to the section:
IP telephones" on page
Notes:
If the DN record is not configured yet, as is the case with auto-assigned DNs, you can only
place local calls until other lines are assigned in the DN record.
If the telephone has not been registered before, you receive a
information, as prompted. Refer to

Troubleshooting IP telephones

If the system is not properly configured, several messages can appear.
Table 8 IP telephony display messages
Message
SERVER: NO PORTS LEFT
Invalid Server Address
IP Address conflict
Registration Disabled
SERVER UNREACHABLE.
RESTARTING . . .
NEW SET
Programming note: To display the configuration information for a telephone connected to the
system:
If the telephone is engaged, press the
Chapter 9 Registering Nortel 20XX and 11XX IP telephones
Locating Server
appears on the display. If the connection is successful,
Connecting to Server
65.
"Registering the telephone to the system" on page
Description/Solution
The system has run out of ports. This message remains on the display until a
port becomes available and the telephone is powered down and then up. To
obtain more ports, you can install additional VoIP keycodes.
The S1 is incorrectly configured with the IP address of a system network
adapter other than the published IP address.
The telephone detected that a device on the network is currently using the
IP address allocated to the telephone.
The Registration on the system is set to OFF.
Check that you have entered the correct Netmask and gateway IP addresses.
If the settings are correct, contact your system administrator.
The telephone has not been connected to the system before, and must be
registered.
after about 15 seconds. Initialization can take
New Set
key, followed by the
BCM 4.0 Telephony Device Installation Guide
65
"Troubleshooting
message. Enter the
62.
key.

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