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Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something
wrong with this component, check the points below. Sometimes the trouble may lie in another
component. Inspect the other components and electrical appliances being used. If the trouble cannot be
rectified even after checking the points below, ask your nearest Pioneer authorized service center or
your dealer to carry out repair work.
Playback
Problem
• Disc does not play.
• Disc tray opens
automatically.
Check
Is the disc one that is
playable on this player?
Is the file one that is
playable on this player?
Is the disc scratched?
Is the disc dirty?
Is there a piece of paper
or sticker attached to the
disc?
Is the disc properly set in
the disc tray?
Is the region number
correct?
Remedy
• Check whether the disc is one that can be played on this
player (page 7).
• Discs that have not been finalized cannot be played.
• Check whether the file is one that can be played on this
player (page 10).
• Check whether or not the file is damaged.
It may not be possible to play scratched discs.
Clean the disc (page 50).
The disc may be warped and unplayable.
• Set the disc with the printed side facing up.
• Set the disc properly in the depression in the disc tray.
See page 9 for the region numbers of discs that can be played
on this player.
• Eliminate any condensation inside the unit (page 49).
• Depending on how the disc was recorded, the status of the
pickup and compatibility between the disc being used and this
unit, it may not be possible to play the disc properly.
• If the recorded time is short, it may not be possible to play
the disc properly.
• BD-RE/-R discs recorded in formats other than BDMV or
BDAV cannot be played.
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