Troubleshoot a problem
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, do either of the following:
For touch‑screen printer models, press
For non‑touch‑screen printer models, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
•
Do not load or remove a tray while the printer is printing.
•
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
•
Do not slide paper into the tray. Load paper as shown in the illustration.
•
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
•
Push the tray firmly into the printer after loading paper.
Correct loading of paper Incorrect loading of paper
twice, and then press
simultaneously for 15 seconds.
twice.
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