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Problem/possible cause
I cannot scan the QR code to pair my machine
The camera is not focused or broken, or
the QR code label is damaged.
The QR code label is unreadable.
The light above the Start/Stop button is flashing green
An error has occurred on the machine.
I am experiencing dryness (dry or blocked nose)
Mask may be fitted incorrectly
Humidification may be required
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Solution
You can pair your machine manually by
entering into your smart device the four-digit
key found on the back of your machine.
Contact your care provider.
Unplug your machine. Wait a few seconds
and then plug it back in.
If the problem persists, contact your care
provider. Do not open the machine.
Adjust and refit your mask to improve seal.
Check that there is no air leaking from the
mask.
If mask seal is good, try the HumidAirX Plus.
Try therapy using the HumidAirX
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