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This section will explain how to contact Cadillac if you need assistance. It also tells
you how to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Customer Assistance for Hearing/Speech Impaired
State Warranty Enforcement Laws
Special Policy Adjustment Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner's Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer's Sales or Service Departments. Sometimes,
however, despite the best intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE
-
Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or owner of the dealership.
STEP TWO
-
If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center
24 hours a day by calling
1-800-458-8006 or if you have an Allante call 1-800-ALLANTI?.
In Canada, contact GM of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH) or 1 - 800
-
263 - 7854 (FRENCH).
In Mexico, call 1-900-254- 17-86.
In Puerto Rico and the U.S. Virgin Islands,
call 1-809-
763- 1315.
In all other overseas locations, contact GM North
American Export Sales in Canada by calling 1-416-644-4112.
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