Dell EMC PowerEdge R250 Installation And Service Manual
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Dell EMC PowerEdge R250 Installation And Service Manual

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Dell EMC PowerEdge R250
Installation and Service Manual
Part Number: E79S Series
Regulatory Type: E79S001
October 2021
Rev. A00

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Summary of Contents for Dell EMC PowerEdge R250

  • Page 1 Dell EMC PowerEdge R250 Installation and Service Manual Part Number: E79S Series Regulatory Type: E79S001 October 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: PowerEdge R250 system overview................7 Front view of the system..............................7 Rear view of the system..............................8 Inside the system ................................9 System information label..............................10 Rail sizing and rack compatibility matrix........................12 Locating the Express Service Code and Service Tag....................12 Chapter 3: Initial system setup and configuration................
  • Page 4 Installing a cooling fan..............................30 Intrusion switch ................................. 31 Removing the intrusion switch module........................31 Installing the intrusion switch........................... 32 Drive backplane..................................33 Drive backplane................................33 Removing the backplane ............................34 Installing the drive backplane........................... 34 Drives....................................35 Removing a drive blank.............................. 35 Installing a drive blank..............................
  • Page 5 Disabling a forgotten password............................. 82 Chapter 7: System diagnostics and indicator codes..............84 Non-redundant cabled power supply unit indicator codes..................84 Using system diagnostics..............................84 Dell Embedded System Diagnostics........................85 Chapter 8: Getting help.......................86 Recycling or End-of-Life service information......................86 Contacting Dell Technologies............................86 Accessing system information by using QRL......................

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Poweredge R250 System Overview

    ● Up to four 3.5-inch SAS/SATA hot-plug drives or up to four 3.5-inch SATA cabled drives. NOTE: All instances of SAS, SATA drives are referred to as drives in this document, unless specified otherwise. NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation page. Topics: •...

  • Page 8: Rear View Of The System

    Information tag also contains the iDRAC secure default password. NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation page. Rear view of the system Figure 4. Rear view of the system Table 2.

  • Page 9: Inside The System

    VGA port Enables you to connect a display device to the system. NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation page. Inside the system Figure 5. Inside view of the system with backplane 1.

  • Page 10: System Information Label

    5. Expansion card riser 6. Processor heat sink 7. System board 8. Cooling fans 9. Information tag Figure 6. Inside view of the cabled drive system 1. Optical drive 2. Cabled drive connector 3. Intrusion switch 4. Cabled power supply unit 5.
  • Page 11 Figure 8. Memory information PowerEdge R250 system overview...

  • Page 12: Rail Sizing And Rack Compatibility Matrix

    Figure 9. Electrical overview Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ●...
  • Page 13 The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 14: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 15: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 16: Resources To Install Operating System

    For more information about installation and how-to videos for operating systems supported on PowerEdge systems, Supported Operating Systems for Dell EMC PowerEdge systems. Options to download firmware You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section.

  • Page 17: Downloading Drivers And Firmware

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 18: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...

  • Page 19: Error Messages

    Table 7. Configuration validation error (continued) Error Description Possible cause and Example recommendations missing element (cable, risers, etc). Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check.

  • Page 20: Chapter 5: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 21: Before Working Inside Your System

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Before working inside your system...

  • Page 22: Optional Front Bezel

    Optional front bezel Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Keep the bezel key handy. NOTE: The bezel key is part of the LCD bezel package.

  • Page 23: System Cover

    NOTE: The bezel key is part of the LCD bezel package. Steps 1. Align and insert the tabs on the bezel into the slots on the system. 2. Press the bezel until the release button clicks in place. 3. Lock the front bezel. Figure 12.

  • Page 24: Installing The System Cover

    Figure 13. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.

  • Page 25: Optional Optical Drive

    Figure 14. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Optional optical drive This is a service technician replaceable part only. Removing the optical drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 26: Installing The Optical Drive

    Figure 15. Removing the optical drive Next steps Replace the optical drive. Installing the optical drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. NOTE: Ensure that you note the routing of the cables as you remove them from the system board.
  • Page 27 Figure 16. Installing the optical drive Next steps Install the system cover. 2. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 28: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 29: Cooling Fans

    Figure 18. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 30: Installing A Cooling Fan

    Figure 19. Removing a cooling fan Next steps Replace the cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Align and slide the cooling fan into the cooling fan cage and plug the fan cable to the system board.

  • Page 31: Intrusion Switch

    Figure 20. Installing a cooling fan Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Intrusion switch This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 32: Installing The Intrusion Switch

    Figure 21. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 33: Drive Backplane

    Figure 22. Installing the intrusion switch Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported for R250 system are listed here: Table 10.

  • Page 34: Removing The Backplane

    Removing the backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location.

  • Page 35: Drives

    2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. 4. Remove all the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.

  • Page 36: Installing A Drive Blank

    Steps Press the release button, and slide the drive blank out of the drive slot. Figure 26. Removing a drive blank Next steps Installing a drive replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 37: Installing A Cabled Drive

    Steps 1. Disconnect the power and data cable connector that is connected to the drive. 2. Press the release button, and slide the drive out of the drive slot. Figure 28. Removing the cabled drive Next steps Replace the cabled drive.

  • Page 38: Removing The Drive Carrier

    Figure 29. Installing the cabled drive Next steps Follow the procedure listed in After working inside your system. Removing the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. 3.

  • Page 39: Installing The Drive Carrier

    Figure 30. Removing a drive carrier Next steps Install a drive carrier drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 40: Removing The Drive From The Drive Carrier

    Figure 31. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. NOTE: If the drive or SSD carrier has Torx screw , use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)

  • Page 41: Installing The Drive Into The Drive Carrier

    Figure 32. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.

  • Page 42: Cable Routing

    Figure 33. Installing a drive into the drive carrier Next steps Install the drive carrier. Cable routing Figure 34. Cable routing - 4 x 3.5-inch backplane configuration with PERC adapter Table 11. Cable routing - 4 x 3.5-inch backplane configuration with PERC adapter From BP_PWR_1 (Power connector on backplane) HDD/ODD_PWR (PIB connector on the system board)
  • Page 43 Figure 35. Cable routing for 4 x 3.5-inch backplane configuration with onboard SATA and PSU (Bronze) Table 12. Cable routing - 4 x 3.5-inch backplane configuration with onboard SATA and PSU (Bronze) From BP_DST_SA1 (Signal connector on backplane) SL1_PCH_SA1 (Signal connector on system board) BP_PWR_1 (Power connector on backplane) Cabled power supply P1 (Power connecter 1)
  • Page 44 Table 13. Cable routing - 4 x 3.5-inch cabled drive configuration From HDD0 (HDD0 signal connector) SL1_PCH_SA1 (Signal connector on system board) HDD1 (HDD1 signal connector) SL1_PCH_SA1 (Signal connector on system board) HDD2 (HDD2 signal connector) SL1_PCH_SA1 (Signal connector on system board) HDD3 (HDD3 signal connector) SL1_PCH_SA1 (Signal connector on system board) Power connector on HDD0, HDD1, HDD2, and HDD 3...
  • Page 45 Figure 38. Cable routing - 2 x 3.5-inch cable drive configuration with PERC Table 15. Cable routing - 2 x 3.5-inch cable drive configuration with PERC From HDD0 (HDD0 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC) HDD1 (HDD1 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC) Power connector on HDD0 and HDD1 HDD/ODD_PWR (HDD/ODD power connector on system...

  • Page 46: System Memory

    Table 16. Cable routing - 2 x 3.5-inch cable drive configuration with SATA connection From HDD0 (HDD0 signal connector) SL1_PCH_SA1 (Signal connector on system board) HDD1 (HDD1 signal connector) SL1_PCH_SA1 (Signal connector on system board) Power connector on HDD0 and HDD1 PIB_CONNECTOR (PIB connector on system board) ODD (Optical Disk Drive) connector HDD/ODD_PWR (HDD/ODD power connector on system...

  • Page 47: General Memory Module Installation Guidelines

    Table 18. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed DIMMs per Channel (DPC) UDIMM 8 GB /16 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s 32 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.

  • Page 48: Installing A Memory Module

    CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 3. Lift the memory module away from the system. Figure 41. Removing a memory module Next steps Replace the memory module.

  • Page 49: Processor And Heat Sink

    4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed.

  • Page 50: Removing The Processor

    d. Repeat the procedure for the remaining two screws. 2. . Lift the heat sink away from the system. Figure 43. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor.

  • Page 51: Installing The Processor

    NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 44. Removing the processor Next steps Replace the processor. Installing the processor Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 52: Installing The Heat Sink

    Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. Install the heat sink module. 2. Follow the procedure listed in After working inside your system.

  • Page 53: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, riser the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Installing and removing system components...

  • Page 54: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 48. Expansion card slot connectors 1. Butterfly riser connector The following table describes the expansion card riser configurations: Table 20. Expansion card riser configurations Configuratio Expansion PCIe Slots Controlling Height Length Slot width Power card risers processor Config 0 Butterfly riser 1...

  • Page 55: Removing The Expansion Card Risers

    Dell External Adapter 1, 2 Broadcom (NIC: 1Gb) 1, 2 Intel (NIC: 1Gb) 1, 2 Dell BOSS S1 Module 1, 2 NOTE: No expansion cards are supported in the "no riser" configuration. Removing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 56 Figure 50. Removing an expansion card NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 57: Installing The Expansion Card Risers

    Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. 4. If removed, install the expansion cards into the expansion card risers. Steps 1.

  • Page 58: Installing An Expansion Card Into The Expansion Card Riser

    Figure 53. Removing an expansion card from the Riser 2. Install a filler bracket if the expansion card is not being replaced. Close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 59 2. Follow the procedure listed in the Before working inside your system. 3. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. Steps 1. Remove the filler bracket. NOTE: Store the filler bracket for future use.

  • Page 60: Optional Idsdm Module

    While replacing faulty storage controller/FC/NIC card with the same type of card, after you power on the system; the new card automatically updates to the same firmware and configuration of the faulty one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals Optional IDSDM module Removing the IDSDM module Prerequisites 1.

  • Page 61: Installing The Idsdm Module

    Installing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Steps 1. Locate the IDSDM connector on the system board. To locate IDSDM, see the System board jumpers and connectors section.

  • Page 62: Installing The Micro-Sd Card

    Remove the IDSDM module. Steps 1. Locate the Micro-SD card slot on the IDSDM module, and press the card to partially release it from the slot. For more information about the slot location, see System board jumpers and connectors section. 2.

  • Page 63: Optional Boss S1 Card

    Figure 60. Installing the Micro-SD card Next steps Install the IDSDM module. Install the air shroud. 3. Follow the procedure listed in the After working inside the system. Optional BOSS S1 card Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 64: Installing The M.2 Ssd Module

    Figure 61. Removing the M.2 SSD from BOSS S1 card carrier Next steps Replace the M.2 SSD into the BOSS S1 card module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 65: Perc

    Figure 62. Installing the M.2 SSD module Next steps 1. Install the BOSS S1 card in the expansion card riser. 2. Install the expansion card riser. 3. Install the air shroud. 4. Follow the procedure listed in the After working inside the system.

  • Page 66: Installing The Adapter Perc

    Figure 63. Removing the adapter PERC Next steps Replace the adapter PERC. Installing the adapter PERC Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 67: System Battery

    Figure 64. Installing the adapter PERC Next steps 1. Install the expansion card riser. Install the air shroud. 3. Follow the procedure listed in After working inside the system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
  • Page 68 Figure 65. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b.

  • Page 69: Optional Internal Usb Card

    3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d.

  • Page 70: Installing The Internal Usb Key

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Removing the cabled power supply unit Prerequisites 1.

  • Page 71: Installing A Power Supply Unit

    7. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system rack documentation at https://www.dell.com/poweredgemanuals. Steps 1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system.

  • Page 72: System Board

    1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 73: Installing The System Board

    Expansion cards Expansion card risers Intrusion switch IDSDM module (if installed) Internal USB key (if installed) Processor heat sink Memory modules k. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the system.
  • Page 74 Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.

  • Page 75: Trusted Platform Module

    Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside the system.

  • Page 76: Initializing Tpm For Users

    3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Steps 1.

  • Page 77: Control Panel

    4. Save the settings. 5. Restart your system. Control panel This is a service technician replaceable part only. Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 78: Installing The Left Control Panel

    Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1. Route the control panel cable through the side and the guide slots in the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.

  • Page 79: Installing The Right Control Panel

    Remove the front bezel. Remove the air shroud. Steps 1. Disconnect the control panel cable from the system board connector. NOTE: Observe the routing of the cable as you remove it from the system. 2. Using the Phillips #1 screwdriver, remove the screws that secure the right control panel assembly. 3.
  • Page 80 NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2. Align and insert the right control panel in the slot on the system. 3. Connect the right control panel cable to the connector on the system board. 4.

  • Page 81: Chapter 6: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.

  • Page 82: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 83 3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6. 4. Replace the system cover. NOTE: The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.

  • Page 84: Chapter 7: System Diagnostics And Indicator Codes

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.

  • Page 85: Dell Embedded System Diagnostics

    Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to: ● Run tests automatically or in an interactive mode ●...

  • Page 86: Chapter 8: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 87: Quick Resource Locator For Poweredge R250 System

    Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: ●...
  • Page 88 ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist.

  • Page 89: Chapter 9: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 90 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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