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3.9. Troubleshooting
The user is given the following information and advised to contact the dealer if the problems persist:
Problem
Telephone will not switch on
Extremely short battery life
for a new battery pack
Short battery life for an
old battery pack
The battery level indicator
does not light when
charging
Calls cannot be made
Calls cannot be made from
Fixed Dial Store
Calls cannot be received
Emergency calls cannot be
made
Telephone numbers Cannot
be recalled
Cause
The network in use and the
condition of the battery pack can
affect battery life.
The battery pack was worn out.
If a battery is deeply discharged
it will take a short time before
there is sufficient power in the
telephone to light the battery
level indicator
.
The telephone is locked.
Outgoing calls are barred.
The telephone is not registered
to a network.
The telephone is not switched
on.
Incoming calls are barred.
The telephone is not
registered to a network.
User's phone is not in a GSM
coverage area.
The telephone is locked.
Fixed Dial is switched on
Check that the battery pack is fully charged
and correctly connected to the telephone.
Avoid areas of poor reception. Ensure
batteries fully charged.
Replace with a new one.
Leave to charge for several minutes in
temperatures between +5 °C and +35 °C
Unlock the telephone.
Disable the outgoing call barring
(Phone Option: Security: Call bar).
Move to a coverage area and operate the
telephone after it has registered with a
network.
Check that SIM supports Fixed Dial
Check if the Fixed Dial is switched on
(Phone Operation: Security: Fixed Dial).
Check the telephone number is stored in the
Fixed Dial.
Switch the telephone on.
Disable the incoming call barring (Phone
Option: Security: Call Bar).
Move to a coverage area and operate the
telephone after it has registered with a
network.
Check that the antenna symbol
displayed. Move to a coverage area and
operate the telephone when the antenna
symbol is displayed.
Unlock the telephone.
Switched off Fixed Dial
(Phone Option: Security: Fixed Dial).
– 3-16 –
Remedy
is
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