Troubleshooting - ASA Electronics iN-Command NCS40T Installation And Operation Manual

• Troubleshooting

Symptom
Not powering up
Not able to pair device app
Trailer Lights not working
The Motor functions or Light
Check do not activate from the
iN-Command Trailer App
Hydraulic pump is not activating
from the app
For additional troubleshooting, call ASA Electronics Technical Support at 1-800-688-3135, email info@asaelectronics.com or
visit our website in-command.net.
• Check for a solid red light on top of the NCS40T. A solid red light indicates it is powered on.
A flashing red light indicates it is in the boot up process.
• Check for +12V on the charge line in the 7-way connector.
• Check for Ground in 7-way connector.
• Check the Truck/Light Power Input connector to make sure it is fully seated with the mating
trailer connector.
• Check that the NCS40T is powered on.
• Check if another device is paired. If there is a solid blue light next to the red power light, a device is
paired. Press and hold the pair button for 5 seconds to unpair the device. The blue light should
flash and turn off. Try pairing process again.
• Check the +12V light circuit pins in the 7-Way connector to verify getting signal from truck.
• Check the Light Power Output connector and make sure it is fully seated into the trailer connector.
• Bypass the NCS40T by unplugging the Truck/Light Input connector and the Light Power Output
connector from the associated trailer side connectors, then plug the trailer connectors together and
test the trailer lights again
• Go into the Battery Page on the Trailer app to verify the trailer battery voltage +9V.
• Check that the Trailer Battery Power Input Red ring terminal is connected to the +12V positive
post on the trailer battery.
• Check That the Trailer Battery Power Input White ring terminal is connected to the negative post
on the trailer battery.
• Check that the Dump/Solenoid Power Output connector is fully seated into the hydraulic pump
connector.
• Unplug the Dump/Solenoid Power Output connector and plug in the manual up/down hydraulic
pump switch. If still not working, see hydraulic pump manual for troubleshooting.
Solution
24
NCS40T