Fault Diagnosis - DigiPos RB1 Manual

When a problem occurs with your DigiPoS, it is too easy to suspect complicated
electronics or to 'suspect the worst'. This can lead an individual to become blinkered to
obvious solutions that will instantly rectify the fault.
Of the technical calls we receive from people having difficulties, simple issues that can
easily be resolved by the user attribute 90%. Before proceeding further into this guide,
please use the following checklist to eliminate a simple answer to your problem.
1. Check the power cable is securely attached to the external power supply unit and
plugged into a 'live' socket supplying the correct voltage.
2. The power switch on the power supply is on. When switched on the switch should
illuminate and the fan inside the power supply will rotate.
3. The plug from the power supply is firmly plugged into the DigiPoS Retail Blade™
Host and latched.
4. Check that the power switch inside the front panel is switched on.
5. None of the cables, power or otherwise are damaged or severed.
6. Any peripheral devices (including Modem & Network Cables) are attached to the
DigiPoS Retail Blade™ are connected via the correct port and is orientated
correctly.
7. When switching the Retail Blade™ on, there will be a delay of approximately 2~4
seconds before the unit power up. This delay is normal.
8. The VGA Cable is plugged in securely (using the screws) to the DigiPoS Retail
Blade™. The DigiPoS Retail Blade™ will not boot and emit a beep error code if
there is no VGA display connected when the unit is powered up.
9. There are no USB Keys or CD-ROM's in the drives that would cause the DigiPoS
Retail Blade™ to boot from a device other than the master hard drive.
10. Check the brightness and or contrast on the screen have not been turned down or
even that the screen has not been turned off. Although this sounds too obvious,
we still receive a number of calls where this is the cause of the problem.
11. The communication speed of the device is set the same as the port under
Windows. This can cause the device not to work or display/ print ASCII characters
randomly.
12. If the Blade or the Hard Drive has been removed from the Host, check that it has
been re-inserted correctly by repeating the removal – re-insertion procedure.
13. Check that the unit has adequate ventilation as previously described and that none
of the ventilation openings are obstructed.
If any of the cables have come away from their respective connector on the rear of the
DigiPoS Retail Blade™, DO NOT re-attach them (especially the Keyboard or any
powered peripherals) while the system is powered. The correct procedure is to power
down the system, re-attach the connector and then re-apply the power. If this is not
done, significant damage can result which is outside the terms and conditions of the
warranty.
D i g i P o S R e t a i l B l a d e

Fault Diagnosis

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