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DigiPos RB1 Manual

Retail blade
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Manual
Manual Version 1.0
July 2005
N13798

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Summary of Contents for DigiPos RB1

  • Page 1 Manual Manual Version 1.0 July 2005 N13798...

  • Page 2: Revision History

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Revision History Revision Details of Person Signature Date Number Updates Responsible October 2005 Initial Release Jonathan Croft P a g e 2 o f 1 0 0 C o p y r i g h t ©...

  • Page 3: User's Notice

    (including damages for loss of profits, loss of business, loss of use or data, interruption of business and the like), even if DigiPoS Systems has been advised of the possibility of such damages arising from any defect or error in this manual or product.

  • Page 4: Safety Instructions

    Liquid has penetrated into the DigiPoS Retail Blade™ or the external power supply o The equipment has been exposed to moisture o The DigiPoS Retail Blade™ is not working well or you can not get it to work according to the User’s Manual o The DigiPoS Retail Blade™...
  • Page 5 There is a danger of explosion if the CMOS battery is incorrectly replaced. Replace only with the same or equivalent type of battery. Please Contact your nearest DigiPoS Systems office for further information and or assistance. P a g e 5 o f 1 0 0...

  • Page 6: Table Of Contents

    VENTILATION REQUIREMENTS ... 13 Cavity Size ...13 Enclosed Spaces ...13 External PSU ...14 Under Counter Mounting ...15 DigiPoS Brackets ...15 TECHNICAL SPECIFICATIONS ... 16 CPU & FSB Clock Speeds ...16 Memory ...16 BIOS ...17 South Bridge - Intel ® ICH5...18 Overview ...18...
  • Page 7 D i g i P o S R e t a i l B l a d e Onboard Audio ...23 Sound Quality...23 Input / Output ...23 Architecture ...23 Other Features ...23 Options ...24 PCI Cards...24 Dual VGA Cards ...24 RAID ...24 Important Notes...24 THE SYSTEM...
  • Page 8 Typical Voltage Requirements ...46 COM Port Voltage Selection ...46 Cash Drawer Voltage Selection ...47 Continuous and Peak Current Capacity ...47 ONBOARD DIAGNOSTICS FOR THE DIGIPOS RETAIL BLADE™ ... 48 Diagnostic Overview...48 Diagnostic Procedure ...48 Diagnostic Program ...49 Temperature Status ...50 Fan Speeds ...50...
  • Page 9 D i g i P o S R e t a i l B l a d e BIOS SET-UP OVERVIEW... 62 Main BIOS Screen...63 Standard CMOS Features...64 IDE Options Sub Menus ...66 Advanced BIOS Features...67 Hard Disk Boot Priority Sub Menu...69 Advanced Chipset Features ...70 Integrated Peripherals...72 OnChip IDE Device Sub Menu ...74...
  • Page 10 WARRANTY POLICY ... 99 DIGIPOS SYSTEMS GLOBAL OFFICE LOCATIONS ... 100 C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 11: Introduction

    D i g i P o S R e t a i l B l a d e Congratulations on the purchase of your DigiPoS Retail Blade™ System! You are now the owner of a state-of-the-art DigiPoS Retail Blade™ System. The DigiPoS Retail Blade™ System is a solution that offers unparalleled features, speed and performance combined with exceptional reliability.

  • Page 12: Retail Blade™ Specifications & Options

    Single 20GB EIDE 5400RPM Single 40GB EIDE 5400RPM Single 80GB S-ATA 7200RPM IDE Type I/ II Bootable On-board DigiPoS Remote Real Time Diagnostics Software 5 Stage Advanced Heat Management with Liquid Cooling System side Remote Power On / ATX Trigger Control...

  • Page 13: Ventilation Requirements

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Ventilation Requirements Cavity Size If the Retail Blade™ is to be located in a cavity, i.e. under the counter, the cavity dimensions must be a minimum of 450mm (17.7”) long by 400mm (15.7”) wide by 200mm (7.9”) deep (excluding the external PSU).

  • Page 14: External Psu

    M a n u a l External PSU DigiPoS Systems recommends that the external PSU for Retail Blade™ is not situated in the same space as the Retail Blade™ to minimise heat build up in enclosed spaces. If this is unavoidable, forced air ventilation must be installed or the cavity size increased to provide adequate ventilation for the Retail Blade™...

  • Page 15: Under Counter Mounting

    The External PSU has mounting holes pre-formed in its case and does not require any special brackets. Please contact you’re nearest DigiPoS Systems Office for further details and availability on these brackets. P a g e 1 5 o f 1 0 0...

  • Page 16: Technical Specifications

    CPU cooling assembly. Failure to comply with this notice shall void all warranties. Memory Each DigiPoS Retail Blade™ can be fitted with two modules of memory. Commonly referred to as DDR (Double Data Rate) memory, the specifications for this type of memory is as follows:...

  • Page 17: Bios

    ™ D i g i P o S R e t a i l B l a d e M a n u a l BIOS The BIOS is discussed in greater detail later on in this manual. P a g e 1 7 o f 1 0 0 C o p y r i g h t ©...

  • Page 18: South Bridge - Intel ® Ich5

    D i g i P o S R e t a i l B l a d e South Bridge - Intel ® ICH5 Overview The ICH5 provides extensive I/O support. Functions and capabilities include: • PCI Local Bus Specification, Revision 2.3 with support for 33 MHz PCI operations. •...

  • Page 19: Usb 2.0

    D i g i P o S R e t a i l B l a d e USB 2.0 • Includes 4 UHCI Host Controllers • Includes 1 EHCI Host Controller that supports all eight ports • Includes 1 USB 2.0 high-speed debug port •...

  • Page 20: North Bridge - Intel® 82865Gv

    D i g i P o S R e t a i l B l a d e North Bridge - Intel® 82865GV Overview • Host Interface • System Memory Interface • Hub Interface • Communications Streaming Architecture (CSA) Interface •...

  • Page 21: Communication Streaming Architecture (Csa) Interface

    D i g i P o S R e t a i l B l a d e Communication Streaming Architecture (CSA) Interface • Gigabit Ethernet (GbE) communication devices supported on the CSA interface (e.g., Intel® 82547EI GbE controller) • Supports 8-bit Hub Interface 1.5 electrical/transfer protocol •...

  • Page 22: Display Interfaces

    D i g i P o S R e t a i l B l a d e • 3D Graphics Rendering Enhancements cont. o 16- and 32-bit Colour o Destination Alpha o Vertex Cache o Maximum 3D Resolution Supported: 1600x1200x32 @ 85Hz o Fast Clear Support •...

  • Page 23: Digital Display Channels

    D i g i P o S R e t a i l B l a d e Digital Display Channels • Two channels multiplexed with AGP • 165 MHz dot clock on each 12-bit interface • Can combine two, 12-bit channels to form one, 24-bit interface Supports flat panels up to 2048x1536 @ 60 Hz or digital CRT/HDTV at 1920x1080 @ 85 Hz •...

  • Page 24: Options

    D i g i P o S R e t a i l B l a d e Options PCI Cards Please contact your EPoS distributor or DigiPoS Systems to discuss the wide range of PCI card add-ons that are available to enhance your solution. Dual VGA Cards...

  • Page 25: The System

    D i g i P o S R e t a i l B l a d e The following information will help you to acquaint yourself with the external & internal components of the Retail Blade™ System. Front Panel Orientation – with Cover Fitted (Shown here without CD ROM Slot Option) 1.

  • Page 26: Front Panel Orientation - With Cover Removed

    D i g i P o S R e t a i l B l a d e Front Panel Orientation – with Cover Removed (Shown here with CD ROM Option) 1. See Previous Diagrams 2. Blade Removal Grip Bar 3.

  • Page 27: Rear Panel Orientation

    D i g i P o S R e t a i l B l a d e Rear Panel Orientation 1) DC Power Input From PSU 2) 24V Hosiden Connector 3) 2.5mm Barrel Connector 1 4) System Fan Exhaust 5) PCI Expansion Slots x 2 6) Line Out Socket 7) PS/2 Mouse Port...

  • Page 28: Internal System Orientation

    D i g i P o S R e t a i l B l a d e Internal System Orientation (Shown here without CD ROM Slot Option) 1) System Exhaust Fan 2) Power Distribution Board 3) CPU Heat Dissipation Assembly 4) Compact Flash Card Bay Note The diagrams shown here are greatly simplified to enable ease of use and there may be...

  • Page 29: Removing The Blade From The Host

    D i g i P o S R e t a i l B l a d e Removing the Blade from the Host There may be a requirement to remove the blade from the host (i.e. to set the COM port voltages, add more memory capacity, etc.).

  • Page 30: Re-Fitting The Blade In The Host

    If it appears that the blade is not seating correctly inside the host, DO NOT force the blade into the host and contact your nearest DigiPoS Systems Office or representative. f) Before replacing the front cover, make certain the ATX power switch is switched g) If the PCI retaining screws were removed, re-fit them now and re-connect any cables to the PCI devices (if applicable).

  • Page 31: The Retail Blade™ Thermostatic Cooling Module & Cpu

    FULL anti static procedures before attempting any disassembly of the Retail Blade™. We therefore state that only DigiPoS Systems or authorized agents for DigiPoS Systems attempt to remove the heat pipe. Failure to comply with this notice shall void all warranties.
  • Page 32 D i g i P o S R e t a i l B l a d e Removing the CPU Thermostatic Cooling Module and the CPU Cont. d) Next, remove the three screws securing the air deflection cowling to the CPU thermostatic cooling module and remove it.
  • Page 33 D i g i P o S R e t a i l B l a d e Removing the CPU Thermostatic Cooling Module and the CPU Cont. f) To remove the CPU thermostatic cooling module, operate the two levers either side of the assembly to unclamp it from the motherboard and then carefully remove the assembly to reveal the CPU.
  • Page 34 D i g i P o S R e t a i l B l a d e Removing the CPU Thermostatic Cooling Module and the CPU Cont. g) Once you can see the CPU, it is removed by operating the locking bar on the side of the CPU socket.
  • Page 35 D i g i P o S R e t a i l B l a d e Removing the CPU Thermostatic Cooling Module and the CPU Cont. k) After you have lined up the CPU pins correctly, insert it into the socket on the motherboard.

  • Page 36: Motherboard Jumper Settings

    All other jumpers or switches not mentioned here are either not applicable or have a reserved use. Do not alter these settings unless you have been instructed to do so by DigiPoS Systems or an authorised DigiPoS Systems representative. Failure to comply with this notice shall void all warranties.

  • Page 37: Motherboard Orientation

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Motherboard Orientation (Shown without CF daughter board fitted) CF Daughter Board Orientation P a g e 3 7 o f 1 0 0 C o p y r i g h t ©...

  • Page 38: I/O Interfaces & Power Connectors

    D i g i P o S R e t a i l B l a d e I/O Interfaces & Power Connectors RS232 Standard Serial Ports Signal Function Carrier Detect (IN) Receive Data (IN) Transmit Data (OUT) Data Terminal Ready (OUT) Signal &...

  • Page 39: Usb Ports (Standard)

    D i g i P o S R e t a i l B l a d e USB Ports (Standard) Signal Name - Data + Data Ground 5 (Shell) Shield USB Data Rates USB 1.1 Low Speed USB 1.1 High Speed USB 2.0 Retail USB Ports (Powered) Signal Name...

  • Page 40: Ps / 2 Keyboard & Mouse Ports

    D i g i P o S R e t a i l B l a d e PS / 2 Keyboard & Mouse Ports Signal Name Data from Device Not Connected Not Connected Windows Shortcut Keys (For a standard 104 key keyboard) Key Combination WIN + R WIN + M...

  • Page 41: Lan Connector

    D i g i P o S R e t a i l B l a d e LAN Connector Wire Colour White / Orange Orange White / Green Blue White / Blue Green White / Brown Brown ⊗ = These Pairs are not used with 10BaseT or Fast Ethernet 100BaseTX. These pairs are only required for 100BaseT4 and Gigabit Ethernet 1000BaseTX Standards.

  • Page 42: Vga Connector

    D i g i P o S R e t a i l B l a d e VGA Connector I / O Function Red Video Green Video Blue Video Monitor ID 2 TTL Ground (Monitor Self Test) Red Analogue Ground Green Analogue Ground Blue Analogue Ground Hosiden Connector...

  • Page 43: Power Supply Connector

    If the cable becomes detached, either from the DigiPoS Retail Blade™ end or the LCD end, first switch off the monitor using the power button on the front of the LCD and then re-attach the cable. If this is not carried out correctly, you risk damaging the DigiPoS Retail Blade™...

  • Page 44: Power Distribution

    If either selecting the wrong voltage or removing the connectors while the devices are powered damages ANY peripheral device, the DigiPoS Retail Blade™ or the Retail Blade™ Host, a charge may be applied by DigiPoS Systems for any repairs necessary.

  • Page 45: Powered Port Over Current Protection

    0 Volts. If you wish to have a particular set-up, then please contact DigiPoS Systems or your DigiPoS Systems representative. The 0V option will permit the connection of an external modem to the DigiPoS and allows the use of the ring indicator (RI) signal. The Ring Indicator is the signal the modem gives to the Retail Blade™...

  • Page 46: Typical Voltage Requirements

    D i g i P o S R e t a i l B l a d e Typical Voltage Requirements Device Examples DigiPoS PoS Printer Epson PoS Printer DigiPoS Customer Display Epson Customer Display MSR swipe reader MS9540 Voyager...

  • Page 47: Cash Drawer Voltage Selection

    23.52 – 24.48 11.40 – 12.60 4.85 – 5.15 11.40 – 12.60 23.52 – 24.48 11.40 – 12.60 23.52 – 24.48 contact your local DigiPoS P a g e 4 7 o f 1 0 0 Current (A) Peak Systems office...

  • Page 48: Onboard Diagnostics For The Digipos Retail Blade

    Onboard Diagnostics for the DigiPoS Retail Blade™ Diagnostic Overview The DigiPoS Retail Blade™ has, built onto the motherboard, an area of memory specifically for diagnostic purposes. This memory area and the software stored in it have been designed so that system tests can be run without interfering in any way with the operating system or user applications.

  • Page 49: Diagnostic Program

    D i g i P o S R e t a i l B l a d e Diagnostic Program When the diagnostics service starts, a screen similar to the following will be displayed: The information displayed on the diagnostics screen is updated every 2 seconds. If you are connected remotely to a system and there are several other users connected at the same time, the period of time between updates may be slower depending on the speed of the connection available to the Retail Blade™...

  • Page 50: Temperature Status

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Temperature Status The system has three active temperature sensors. These are the CPU temperature, Northbridge and System temperatures. The readings displayed are in degrees Celsius. Fan Speeds There are two fans connected to the CPU heat sink, one pushes air while the other pulls it.

  • Page 51: Ide

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Displays the information on devices connected to the IDE bus, this will display the model number of the device and where it is connected.

  • Page 52: Usb

    ™ D i g i P o S R e t a i l B l a d e M a n u a l This section shows detailed information for any USB device connected to the system. If a USB device is connected or disconnected while the diagnostics session is active the display will be updated within approximately 10-15 seconds depending on the device type.

  • Page 53: Parallel Port

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Parallel Port Displays the base address assigned to the Parallel port. Serial Ports This section contains multiple levels of information. The first is a listing of each serial port and the port I/O address and interrupt assigned to the port.
  • Page 54 ™ D i g i P o S R e t a i l B l a d e M a n u a l If tests are available for the device they can be started from this area. The window displayed will be different depending on the device with only the tests for the device being displayed.

  • Page 55: Integrated Cash Drawer

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Integrated Cash Drawer The Retail Blade has two integrated cash drawer ports. This section displays the status of the ports and allows the drawers to be opened.

  • Page 56: Pci

    ™ D i g i P o S R e t a i l B l a d e M a n u a l This lists all PCI devices within the system. The device listing includes all PCI devices and in a standard Retail Blade™...

  • Page 57: Remote System Connection

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Remote System Connection Select System This dialog allows you to connect to a remote system. If you know the IP address or the DNS name for the Retail Blade it can simply be entered in the System Name/IP Address field and then pressing the ”Connect”...
  • Page 58 ™ D i g i P o S R e t a i l B l a d e M a n u a l Once you select an organization, you will see a list of stores for the organization selected. Once you select a store a list of all terminals in the store will be displayed.
  • Page 59 ™ D i g i P o S R e t a i l B l a d e M a n u a l If the system can be connected to there will be an entry in the IP/DNS Name field. If there is no entry in the field you will not be able to connect to the system.

  • Page 60: Alert Functions

    ™ D i g i P o S R e t a i l B l a d e M a n u a l Alert Functions The diagnostics software has the ability to generate alerts for a user defined event. The alert can then be emailed via the GSM server to a user specified list of user names.

  • Page 61: View Alert History

    ™ D i g i P o S R e t a i l B l a d e M a n u a l View Alert History This displays all alerts generated on the system grouped by date, the tree structure to the left can be expanded showing individual alerts, if an alert is selected the detailed information on the right hand side of the display will be populated with the detailed information for the alert.

  • Page 62: Bios Set-Up Overview

    The BIOS (BASIC Input / Output System) will read this information each time the system boots up. As setting up the BIOS can be complicated, DigiPoS Systems advises that if any changes to the BIOS are to be made, only competent qualified computer technicians undertake them.

  • Page 63: Main Bios Screen

    Plug and Play or Legacy ISA. PC Health Status Gives current voltage and temperature measurements inside the DigiPoS D i g i P o S R e t a i l B l a d e Phoenix – AwardBIOS CMOS Setup Utility Frequency/Voltage Control...

  • Page 64: Standard Cmos Features

    (Please note that the Retail Blade DOES NOT support a direct connection floppy-disk drive so therefore, DO NOT change this setting unless instructed to do so by DigiPoS Systems) Select EGA / VGA by default (Do Not change this setting unless instructed to do...
  • Page 65 D i g i P o S R e t a i l B l a d e General Details Cont. Feature Options All Errors No Errors Halt On All, But Keyboard All, But Diskette All, But Disk/Key System Memory Extended Memory Total Memory C o p y r i g h t ©...

  • Page 66: Ide Options Sub Menus

    D i g i P o S R e t a i l B l a d e IDE Options Sub Menus The Master and Slave sub-menus accessed from the Main Menu control these types of devices: o Hard disk drives (including S-ATA) o Removable-disk drives such as Zip drives o CD-ROM drives If you need to change your drive settings, selecting one of the Master or Slave drives on...

  • Page 67: Advanced Bios Features

    D i g i P o S R e t a i l B l a d e Advanced BIOS Features Phoenix – AwardBIOS CMOS Setup Utility Hard Drive Boot Priority Virus Warning CPU L1 & l2 Cache Quick Power On Self Test First Boot Device Second Boot Device Third Boot Device...
  • Page 68 Enabled 720Kb, 1.2Mb or 1.44Mb, which is the standard today. Disabled Because only the 1.44Mb is used in the DigiPoS, this function can be disabled to save time during the POST (Power On Self Test). Sets the number lock to on or off after boot up.

  • Page 69: Hard Disk Boot Priority Sub Menu

    It is recommended that the selections above are not changed unless instructed to do so by DigiPoS Systems or an authorised DigiPoS Systems agent. C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 70: Advanced Chipset Features

    D i g i P o S R e t a i l B l a d e Advanced Chipset Features Phoenix – AwardBIOS CMOS Setup Utility DRAM Timing Selectable xCAS Latency Time xActive to Precharge Delay xDRAM RAS# to CAS# Delay xDRAM RAS# Precharge Memory Frequency For System BIOS Cacheable...
  • Page 71 D i g i P o S R e t a i l B l a d e Details Cont. Feature Memory Hole at 15M-16M Delay Prior to Thermal AGP Aperture Size Init Display First On-Chip VGA Onboard LAN Control Onboard AC97 Control C o p y r i g h t ©...

  • Page 72: Integrated Peripherals

    D i g i P o S R e t a i l B l a d e Integrated Peripherals Phoenix – AwardBIOS CMOS Setup Utility OnChip IDE Device Onboard Device Super IO Device Onboard Serial Port 1 Serial Port 1 Use IRQ Onboard Serial Port 2 Serial Port 1 Use IRQ Onboard Serial Port 3...
  • Page 73 D i g i P o S R e t a i l B l a d e Details Cont. Feature Onboard Serial Port 3 Serial Port 3 Use IRQ Onboard Serial Port 4 Serial Port 4 Use IRQ C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 74: Onchip Ide Device Sub Menu

    D i g i P o S R e t a i l B l a d e OnChip IDE Device Sub Menu Phoenix – AwardBIOS CMOS Setup Utility IDE HDD Block Mode IDE DMA transfer access On-Chip Primary PCI IDE IDE Primary Master PIO IDE Primary Slave IDE Primary Master UDMA...
  • Page 75 D i g i P o S R e t a i l B l a d e Details Cont. Feature On-Chip Serial ATA C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 76: Onboard Device Sub Menu

    D i g i P o S R e t a i l B l a d e Onboard Device Sub Menu Phoenix – AwardBIOS CMOS Setup Utility USB Controller USB 2.0 Controller USB Keyboard Support USB Mouse Support AC97 Audio : Move Enter:Select F5 : Previous Values...

  • Page 77: Super Io Device Sub Menu

    D i g i P o S R e t a i l B l a d e Super IO Device Sub Menu Phoenix – AwardBIOS CMOS Setup Utility POWER ON Function x KB Power ON Password x Hot Key Power ON Onboard FDC Controller Onboard Parallel Port Parallel Port Mode...
  • Page 78 D i g i P o S R e t a i l B l a d e Details Cont. Feature PWRON After PWR-Fail C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 79: Power Management Setup

    D i g i P o S R e t a i l B l a d e Power Management Setup Phoenix – AwardBIOS CMOS Setup Utility ACPI Function ACPI Suspend Type x Run VGABIOS if S3 Resume Power Management Video Off Method Video Off In Suspend Suspend Type...
  • Page 80 Default Setting is Stop Grant Stop Grant (Do Not change this setting unless instructed to do PwrOn Suspend so by DigiPoS Systems) Disable After the selected period of system inactivity, all devices From 1 min except the CPU shut off.

  • Page 81: Pnp/Pci Configurations

    D i g i P o S R e t a i l B l a d e PnP/PCI Configurations Phoenix – AwardBIOS CMOS Setup Utility PNP OS Installed Reset Configuration Data Resources Controlled By x IRQ Resources x DMA Resources PCI/VGA Palette Snoop INT Pin 1 Assignment INT Pin 2 Assignment...
  • Page 82 D i g i P o S R e t a i l B l a d e Detail Cont. Feature Options Legacy ISA DMA Resources PCI/ISA PnP PCI/VGA Palette Snoop INT Pin 1 Assignment INT Pin 2 Assignment INT Pin 3 Assignment INT Pin 4 Assignment INT Pin 5 Assignment INT Pin 6 Assignment...

  • Page 83: Pc Health Status

    D i g i P o S R e t a i l B l a d e PC Health Status Phoenix – AwardBIOS CMOS Setup Utility CPU Warning Temperature VCCP VCC1.5 VCC3 + 12 V - 12 V VBAT(V) SVSB(V) Shutdown Temperature CPU Temperature...
  • Page 84 D i g i P o S R e t a i l B l a d e Detail Cont. Feature Options CPU Temperature CPU Fan1 Speed CPU Fan2 Speed N/B Temperature System Temperature N/B Fan Speed System Fan Speed C o p y r i g h t ©...

  • Page 85: Frequency/Voltage Control

    D i g i P o S R e t a i l B l a d e Frequency/Voltage Control Phoenix – AwardBIOS CMOS Setup Utility Auto Detect DIMM/PCI Clk Spread Spectrum : Move +/-/PU/PD: Value F5 : Previous Values Details Feature Auto Detect DIMM/PCI Clk...

  • Page 86: Operating System Dependant Settings

    Operating System Dependant Settings The defaults that were covered above are generalised and some settings need to be altered in order to gain the maximum performance from your DigiPoS when using certain operating systems. The following list describes the operating system dependant settings and their reasons.

  • Page 87: Windows 95 & Nt

    Please note that the Power Management settings should be left in their default state and not activated unless instructed to do by DigiPoS Systems. C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™...

  • Page 88: Fault Diagnosis

    VGA display connected when the unit is powered up. 9. There are no USB Keys or CD-ROM’s in the drives that would cause the DigiPoS Retail Blade™ to boot from a device other than the master hard drive.

  • Page 89: Power Up Test Sequence

    LED and the Green standby LED should be on. • On the front panel, check red LED is flashing as the HDD is accessed. • On the external PSU of DigiPoS, the power switch is illuminated. • The memory check completes, without error before the operating system call is initiated.

  • Page 90: Input / Output Port Testing

    DigiPoS Systems for further investigation. COM Ports Should a loop back test be run on a DigiPoS Retail Blade™, failure of this test does not indicate a failure with the COM port. As the DigiPoS Retail Blade™ is able to supply power, via the 9 pin, to peripheral devices;...

  • Page 91: Lan Port

    If the port is set correctly, the next option is to try another device through the diagnostics similar to the procedures described above for COM port testing. Should the parallel port fail this test, please contact DigiPoS Systems to have a full diagnostic workup on the DigiPoS Retail Blade™ to find the cause of the problem.

  • Page 92: Powered Port Testing

    D i g i P o S R e t a i l B l a d e Powered Port Testing Before removing or re-inserting any of the connectors on the rear of the DigiPoS Retail Blade™, the system must be powered down. Failure to do this may result in severe damage not only to the equipment, but also to the individual undertaking the work.

  • Page 93: Peripheral Component Check

    Once all diagnostic tests and voltage tests have been completed, it is necessary to establish that the peripheral components of the system are not faulty and causing apparent motherboard failures or preventing the DigiPoS Retail Blade™ from completing a successful boot. Replace each key component using the following the procedure.

  • Page 94: St Level Fault Finding

    The objective of the 1 level test is to identify the possible area of failure and if a local repair can be achieved or if the unit needs to be returned to DigiPoS Systems for further testing and or repair.

  • Page 95: Cd Rom Failure

    (Not a cross over cable when connected to a hub etc. • Check the BIOS to see if the onboard LAN is active and set correctly. • Inspect the connectors inside the LAN socket on the rear of the DigiPoS for damage or foreign objects.

  • Page 96: Test Sheet Completion

    DigiPoS Systems office and speak to a technical representative to discuss the problems you are having. If you are asked to return the DigiPoS Retail Blade™, a copy of the test sheet must be forwarded to your local DigiPoS Systems office observing any local RA procedures as this will help expedite the repair procedure.

  • Page 97: Test Sheet

    C o p y r i g h t © 2 0 0 5 D i g i P o S S y s t e m s G r o u p ™ D i g i P o S R e t a i l B l a d e M a n u a l Blade S/No: Company Name: DigiPoS Systems Office: Comments Comments Actual Actual Actual...
  • Page 98 Peripheral Component Changes Peripheral Component Changes Peripheral Component Changes Peripheral Component Changes CD ROM Peripheral Component Changes RAID Controller Peripheral Component Changes Peripheral Component Changes Fans Major Component Changes Blade Major Component Changes Power Distribution Board Major Component Changes External PSU Notes Signed: C o p y r i g h t ©...

  • Page 99: Warranty Policy

    All freight costs to return the DigiPoS back to DigiPoS Systems are the responsibility of the customer except where special authorization for freight exemption has been granted by a DigiPoS Systems management representative.

  • Page 100: Digipos Systems Global Office Locations

    Chung Ho City Taipei Taiwan ROC Tel: + 886 2 2226 4055 Fax: + 886 2 2226 4052 http://www.digipos-systems.com DigiPoS Systems Nordic AB / Sweden PO Box 4005 Solna Strandvag 14 SE-171 04 Solna Sweden Tel: +46 8 445 28 70 Fax: +46 8 98 15 20 http://www.digipos-systems.com...

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