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D i g i P o S R e t a i l B l a d e
M a n u a l
If the system can be connected to there will be an entry in the IP/DNS Name field. If
there is no entry in the field you will not be able to connect to the system. Once you
select the terminal required press the 'Connect' button and the viewer will be connected
to the diagnostics service on the terminal specified.
If the system is behind a firewall or does not have a public IP address (192.168.X.X) for
example, then it is required that the site has at least one public address and that a small
utility program known as a DiagGateway be installed so that it can listen to requests from
the Internet, the gateway will then transfer information between the remote viewer and
the Retail Blade™ in such a way that no direct connection would exist between the Retail
Blade and the remote viewer. The exact configuration of this software would depend on
the configuration of the target network and any special requirements which the network
administrator may have.
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