Before You Call - Dell Studio XPS Studio XPS 16 Setup Manual

Getting Help

Before You Call

NOTE: Have your Express Service Code
ready when you call. The code helps Dell's
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your Studio XPS).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your Studio XPS
before you call Dell for assistance and call from
a telephone near the Studio XPS. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the Studio XPS
documentation is available.
Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
48
• Service Tag (bar code on the back or bottom
of the computer):
• Express Service Code:
• Return Material Authorization Number (if
provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
See your operating system documentation
to determine the contents of the computer's
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
• Error message, beep code, or diagnostic code:
• Description of problem and troubleshooting
procedures you performed: