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Dell XPS 14 Setup Manual

Dell xps 14: user guide
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SETUP GUIDE

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  • Page 1 SETUP GUIDE...
  • Page 3 SETUP GUIDE Regulatory model: P12G Regulatory type: P12G001...
  • Page 4 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, XPS, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...

  • Page 5: Table Of Contents

    Connect to the Internet (Optional) ..20 Using Your XPS Laptop... 22 Right View Features ....22 Left View Features .
  • Page 6 Hardware Troubleshooter ... . 67 Dell Diagnostics ....67 Restoring Your Operating System .
  • Page 7 Before You Call ..... 85 Contacting Dell..... 87 Finding More Information and Resources .
  • Page 8 Contents...

  • Page 9: Setting Up Your Xps Laptop

    WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not place your Dell computer in a low-airflow environment, such as a closed briefcase, or on fabric surfaces, such as carpets or rugs, while it is powered on.

  • Page 10: Connect The Ac Adapter

    Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.

  • Page 11: Connect The Network Cable

    Setting Up Your XPS Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable.

  • Page 12: Press The Power Button

    Setting Up Your XPS Laptop Press the Power Button...

  • Page 13: Set Up Microsoft Windows

    NOTE: For optimal performance of your computer, it is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com. NOTE: For more information on the operating system and features, go to support.dell.com/MyNewDell.

  • Page 14: Create System Recovery Media

    You will require the following to create the system recovery media: • Dell DataSafe Local Backup • USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc NOTE: Dell DataSafe Local Backup does not support rewritable discs. ™...
  • Page 15 To create a system recovery media: Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page Insert the disc or USB key in the computer. → All Programs→ Dell DataSafe Local Backup. Start Click Click Create Recovery Media.

  • Page 16: Install The Sim Card (Optional)

    Install the SIM Card (Optional) NOTE: Installing a SIM card is not required if you are using an EVDO card to access the Internet. NOTE: Installing a mini B‑CAS card into the SIM card slot is required to set up and view ISDB‑T digital TV in Japan.
  • Page 17 Setting Up Your XPS Laptop SIM card slot SIM card battery bay...

  • Page 18: Enable Or Disable Wireless (Optional)

    Setting Up Your XPS Laptop Enable or Disable Wireless (Optional)
  • Page 19 ), such as when you are asked to disable all wireless radios on an airplane flight. ® on the function key row on the keyboard. again to switch between the wireless enabled or disabled states. Setting Up Your XPS Laptop...

  • Page 20: Set Up Wireless Display (Optional)

    Driver Download and install the latest driver for “Intel Wireless Display Connection Manager” available at support.dell.com. To set up wireless display on your computer: Ensure that your computer is turned on. Ensure that wireless is enabled (see “Enable or Disable Wireless” on page 16).

  • Page 21: Set Up The Tv Tuner (Optional)

    Connect to Existing Adapter. NOTE: For more information on wireless display, see the documentation that shipped with your wireless display adapter. Setting Up Your XPS Laptop Set Up the TV Tuner (Optional) NOTE: Availability of the TV tuner may vary by region.

  • Page 22: Connect To The Internet (Optional)

    Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from www.dell.com. Setting Up a Wired Connection • If you are using a dial‑up connection,...
  • Page 23 Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. Setting Up Your XPS Laptop To set up your Internet connection: Save and close any open files, and exit any open programs.

  • Page 24: Using Your Xps Laptop

    Using Your XPS Laptop This section provides information about the features available on your Dell laptop. ™ ™ Right View Features...
  • Page 25 For more information, see “Using the Emergency Eject Hole” on page 42. 6 Antenna-in connector (on supported models) — Connects to an external antenna (included) or coaxial cable with adapter to view programs using the TV tuner card (optional). Using Your XPS Laptop...
  • Page 26 Using Your XPS Laptop...
  • Page 27 NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total battery life remains. Network connector — Connects your computer to a network or a broadband device if you are using a wired network. Using Your XPS Laptop...

  • Page 28: Left View Features

    Using Your XPS Laptop Left View Features...
  • Page 29 Can also be used to connect to amplifiers, speakers, or TVs for digital audio output through optical digital cables. Audio-out/Headphone connector — Connects to a pair of headphones or to a powered speaker or sound system. Using Your XPS Laptop...

  • Page 30: Back View Features

    Using Your XPS Laptop Back View Features...
  • Page 31 NOTE: The mini‑DisplayPort connector also connects to a VGA/DVI connector through an optional mini‑DisplayPort adapter. You can purchase the VGA/DVI cable and the mini‑ DsiplayPort adapter at www.dell.com. AC adapter connector — Connects to the AC adapter to power the computer and charge the battery.

  • Page 32: Features

    Using Your XPS Laptop Computer Base and Keyboard Features...
  • Page 33 , battery charge status key keys, touch pad enable or disable key this row. For more information on the multimedia keys, see “Multimedia Control Keys” on page 38. Using Your XPS Laptop , wireless enable or , brightness increase and decrease...
  • Page 34 Using Your XPS Laptop...
  • Page 35 For more information, see “Touch Pad Gestures” on page 36. NOTE: To enable or disable the touch pad, press the the keyboard. Using Your XPS Laptop on it. The optional backlit key on the function key row on...

  • Page 36: Status Lights And Indicators

    Status Lights and Indicators Battery Status Light Indicator light status AC adapter solid white Battery solid amber Computer state(s) Battery charge status on/standby/off/ charging hibernate on/standby/off/ fully charged hibernate on/standby low battery (<= 10%) on/standby/off/ not charging hibernate off/hibernate...

  • Page 37: Disabling Battery Charging

    Battery Life tab, select the Disable battery charging check box. NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility. XPS Logo Light Computer state(s) standby off/hibernate on the function key row on the keyboard. Using Your XPS Laptop...

  • Page 38: Touch Pad Gestures

    Touch Pad Gestures Scroll Allows you to scroll through content. The scroll feature includes: Scroll Vertical — Allows you to scroll up or down on the active window. Move two fingers up or down to scroll the selected object. Move two fingers up or down at a fast pace to activate vertical auto scrolling.
  • Page 39 To zoom out: Move two fingers close together to reduce the view of the active window. Using Your XPS Laptop Rotate Allows you to rotate the active content on the screen. The rotate feature includes: Twist — Allows you to rotate the active content using two fingers where one finger is anchored and the other rotates.

  • Page 40: Multimedia Control Keys

    Multimedia Control Keys The multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the required key. You can configure the multimedia control keys on the keyboard using the System Setup (BIOS) utility or Windows Mobility Center. System Setup Press <F2>...
  • Page 41 Mute the sound Decrease the volume level Increase the volume level Using Your XPS Laptop Play the previous track or chapter Play or pause Play the next track or chapter...

  • Page 42: Control Strip Features

    Using Your XPS Laptop Control Strip Features...
  • Page 43 Instant launch control — Touch to launch a predefined application of your choice. Audio control-panel control — Touch to launch the Dell Audio control panel. The control panel allows you to setup studio‑quality audio output on your computer. You can also change the audio settings such as volume, external speaker setup, and microphone setup.

  • Page 44: Using The Optical Drive

    Using the Optical Drive CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the optical drive tray closed when you are not using the drive. CAUTION: Do not move the computer while playing or recording a disc. The optical drive plays or records CDs, DVDs, and Blu‑ray Discs (optional).
  • Page 45 Using Your XPS Laptop disc spindle optical drive tray 4 emergency eject hole eject button...

  • Page 46: Display Features

    Using Your XPS Laptop Display Features 2 3 4...
  • Page 47 The display may support the touch screen feature if you selected the option at the time of purchase. For information on the touch screen features, see “Using the Touch Screen (Optional)” on page 46. Using Your XPS Laptop...

  • Page 48: Using The Touch Screen (Optional)

    Dell Stage. • Minimize — Drag the Dell Stage window to the bottom of the screen. • Personalize — Select the settings icon and then choose the desired option.
  • Page 49 Facebook or Flickr when connected to the Internet. • DELL WEB — Provides a preview of up to four of your favorite web pages. Click or tap the web page preview to open it in the web browser.

  • Page 50: Touch Screen Gestures

    Touch Screen Gestures (Optional) NOTE: Some of these gestures are application‑specific and may not work across applications. Zoom Allows you to increase or decrease the magnification of the screen content. Pinch — Allows you to zoom‑in or zoom‑ out by moving two fingers apart or bringing them closer together on the screen.
  • Page 51 Move a finger up or down to activate vertical scrolling. Using Your XPS Laptop Scroll Horizontal — Allows you to scroll right or left on the active window. Move a finger to the right or left to activate horizontal scrolling.

  • Page 52: Removing And Replacing The Battery

    WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).
  • Page 53 Using Your XPS Laptop battery release latch battery tabs (3)

  • Page 54: Software Features

    FastAccess Facial Recognition Your computer may have the FastAccess facial recognition feature. This feature helps keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information...

  • Page 55: Dell Datasafe Online Backup

    Windows operating systems. NOTE: A broadband connection is recommended for fast upload/download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters.

  • Page 56: Nvidia Optimus Technology

    Technology (Optional) NOTE: The nVidia Optimus Technology is optional and may not be available on all computers. Your XPS laptop is equipped with nVidia’s Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life.

  • Page 57: Free Fall Sensor

    Your hard drive returns to normal operation, when the free fall state is no longer detected. Using Your XPS Laptop...

  • Page 58: Dell Dock (Optional)

    Dell Dock (Optional) The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files, and folders. You can personalize the Dock by: • Adding or removing icons • Grouping related icons into categories Add a Category Right‑click the Dock, click...

  • Page 59: Solving Problems

    If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page 64 or “Contacting Dell” on page 87. WARNING: Only trained service personnel should remove the computer cover. See the Service Manual at support.dell.com/manuals for advanced...

  • Page 60: Touch Screen Problems

    Touch Screen Problems Some or all multi-touch features are not working — • Certain touch and multi‑touch features may be disabled. To enable them, double‑ click the Flicks icon in the notification area of your desktop. In the Pen and Touch window, select the Touch tab and ensure that Use your finger as an input device and Enable multi-touch gestures and...

  • Page 61: Network Problems

    Network Problems Wireless Connections If the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer. • Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub).

  • Page 62: Power Problems

    Press the power button until the computer turns off and then turn it back on. • If the problem persists, contact Dell (see “Contacting Dell” on page 87). If the power light is breathing white — The computer is in standby or the display may not be responding.

  • Page 63: Memory Problems

    • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see “Contacting Dell” on page 87). If you experience other memory problems — • Run Dell Diagnostics (see “Dell Diagnostics”...

  • Page 64: Lockups And Software Problems

    Lockups and Software Problems If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet. If a program stops responding — End the program: Press <Ctrl><Shift><Esc> simultaneously. Applications.
  • Page 65 – Verify that the device drivers do not conflict with the program. – If necessary, uninstall and then reinstall the program. – Write down any error message that is displayed to help in troubleshooting when contacting Dell. Solving Problems...

  • Page 66: Using Support Tools

    Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system‑specific information you need. To launch the application, click the the notification area of your desktop. The Dell Support Center home page displays your computer’s model number, service tag,...

  • Page 67: My Dell Downloads

    NOTE: My Dell Downloads may not be available in all regions. Some of the software pre‑installed on your new Dell computer do not include a backup CD or DVD. This software is available on the My Dell Downloads website. From this...
  • Page 68 CMOS checksum error — Possible system board failure or RTC battery low. Replace the battery (see the Service Manual at support.dell.com/manuals) or Contact Dell (see “Contacting Dell” on page 87) for assistance. Hard-disk drive failure — Possible hard‑disk drive failure during POST. Contact Dell (see “Contacting Dell”...

  • Page 69: Hardware Troubleshooter

    Ensure that the device that you want to test displays in the system setup program and is active. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility. Start Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.
  • Page 70 Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 87) for assistance.
  • Page 71 Press any key to go to the Option window. If PSA is not invoked: Press any key to start Dell Diagnostics from the diagnostic utility partition on your hard drive and to go to the Choose An Option window.
  • Page 72 If a problem is encountered during a test, a message with an error code and a description of the problem appears on your screen. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page 87) for assistance.
  • Page 73 Dell. When the tests complete, close the test screen to return to the Choose An Option window. To exit Dell Diagnostics and restart the computer, click Exit. Remove the Drivers and Utilities disc. Using Support Tools...

  • Page 74: Restoring Your Operating

    You can restore the operating system on your computer using any of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer. If possible, backup your data files before using these options.

  • Page 75: System Restore

    System Restore The Microsoft ® Windows ® operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state.

  • Page 76: Dell Datasafe Local Backup

    Factory Image Restore (see “Dell Factory Image Restore” on page 77) to restore your operating system. You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer, while preserving the data files.
  • Page 77 Backup and restore your computer based on file types • Backup files to a local storage device • Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional: Double‑click the Dell DataSafe Local Backup icon in the notification area of your desktop.

  • Page 78: System Recovery Media

    You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.

  • Page 79: Dell Factory Image Restore

    Dell DataSafe Local Backup (see “Dell DataSafe Local Backup” on page 74) to restore your operating system. Use Dell Factory Image Restore only as the last method to restore your operating system. Restoring Your Operating System This option restores your hard drive to the operating state it was in when you purchased the computer.
  • Page 80 User name field, then click OK. Dell Factory Image Restore. Click The Dell Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.

  • Page 81: Getting Help

    Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double‑click the Express Service Code icon, and follow the directions.

  • Page 82: Technical Support And Customer

    DellConnect ™ DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to...

  • Page 83: Online Services

    Online Services You can learn about Dell products and services on the following websites: www.dell.com • • www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp • (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Dell Support through the following websites and e‑mail addresses:...

  • Page 84: Automated Order-Status Service

    If you need information about additional products available from Dell, or if you would like to place an order, go to the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales...

  • Page 85: Returning Items For Repair Under Warranty Or For Credit

    Prepare all items being returned, whether for repair or credit, as follows: NOTE: Before you return the product to Dell, ensure that you back up any data on the hard drive(s) and on any other storage device in the product. Remove...
  • Page 86 Dell. Collect On Delivery (C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

  • Page 87: Before You Call

    Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated‑support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer.
  • Page 88 Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed...

  • Page 89: Contacting Dell

    Dell provides several online and telephone‑ based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: www.dell.com/ContactDell. Go to Select your country or region.

  • Page 90: Finding More Information And Resources

    See: “System Recovery Media” on page 76 “Dell Diagnostics” on page 67 “My Dell Downloads” on page 65 support.dell.com ® the Service Manual at support.dell.com/manuals...
  • Page 91 Regulatory Compliance Homepage at www.dell.com/regulatory_compliance the bottom of your computer the Dell Support Center. To launch the Dell Support Center, click the notification area of your desktop. support.dell.com icon in the...

  • Page 92: Specifications

    This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, see the About Your System section in the Dell Support Center. To launch the Dell Support Center, click the Computer Model...
  • Page 93 Memory Memory type 1066 MHz/1333 MHz SODIMM DDR3 NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals. Connectors Audio one microphone‑in connector, one stereo headphones/speakers connecto NOTE: You can also use the connectors to set up 5.1 channel speakers...

  • Page 94: Media Card Reader

    Media Card Reader Cards Secure Digital (SD) supported memory card Secure Digital Input Output (SDIO) Secure Digital High Capacity (SDHC) Secure Digital eXtended Capacity (SDXC) Memory Stick Memory Stick PRO MSXC Memory Card MultiMedia Card (MMC) xD‑Picture Card Camera Camera 2.0 megapixel HD resolution Video resolution 1280 x 720...
  • Page 95 Video Integrated Video Intel HM55 Controller Video up to 256 MB Memory Discrete Video NVIDIA GeForce GT 420M Controller NVIDIA GeForce GT 425M Video 1 GB/2 GB DDR3 Memory Display Type 14.0‑inch HD WLED backlight, TrueLife Multi‑touch 14.0‑inch HD WLED backlight, TrueLife (Optional) Display Dimensions:...
  • Page 96 Battery 9‑cell “smart” lithium ion: Height 221.07 mm (8.70 inches) Width 54.35 mm (2.14 inches) Depth 42.53 mm (1.67 inches) Weight 0.49 kg (1.08 lb) 6‑cell “smart” lithium ion: Height 209.19 mm (8.24 inches) Width 54.35 mm (2.14 inches) Depth 20.40 mm (0.80 inches) Weight 0.33 kg (0.73 lb)

  • Page 97: Touch Pad

    AC Adapter Output current: 90 W 4.62 A (continuous) 130 W 6.70 A (continuous) Rated output 19.5 VDC voltage Operating 0° to 40°C temperature (32° to 104°F) Storage –40° to 70°C temperature (–40° to 158°F) Keyboard (Backlit) Number of keys 86 (U.S. and Canada); 87 (Europe);...
  • Page 98 1.30 GRMS Operating Computer Environment Maximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2‑ms half‑sine pulse; for non‑operating — measured with the hard drive in head‑parked position and a 2‑ms half‑sine pulse):...

  • Page 99: Appendix

    Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.

  • Page 100: Information For Nom, Or Official Mexican Standard (Only For Mexico)

    The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 – Flat 11° Col. Lomas Altas 11950 México, D.F.

  • Page 101: Index

    Contacting Dell online 87 Control strip 31 customer service 80 DataSafe Local Backup 74 DellConnect 80 Dell Diagnostics 67 Dell Factory Image Restore 77 Dell Stage 46 Dell Support Center 64 Diagnostic Checklist 86 drivers and downloads 89 DVDs, playing and creating 53...
  • Page 102 email addresses for technical support 81 finding more information 88 flick 48 FTP login, anonymous 81 hard drive activity light 31 hardware problems diagnosing 67 Hardware Troubleshooter 67 help getting assistance and support 79 Internet connection 20 Internet Service Provider 20 memory problems solving 61 mini‑DisplayPort connector 29...
  • Page 103 power strips, using 8 problems, solving 57 products information and purchasing 82 resources, finding more 88 restoring factory image 77 setup, before you begin 7 shipping products for return or repair 83 SIM card 14 software features 52 software problems 62 solving problems 57 S/PDIF connector 27 specifications 90...
  • Page 104 USB PowerShare 25 warranty returns 83 Windows Program Compatibility Wizard 62 Windows Mobility Center 38 wired network network cable, connecting 9 wireless display 18 wireless network connection 59...
  • Page 106 Printed in the U.S.A. www.dell.com | support.dell.com www.dell.com | support.dell.com 0X4F7XA00...

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