Total Satisfaction" Return Policy (U.s. And Canada Only - Dell Latitude XPiCD Reference Manual

DELL DOES NOT ACCEPT LIABILITY BEYOND
THE REMEDIES SET FORTH IN THIS WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITH-
OUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST DATA OR SOFTWARE.
SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECED-
ING EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU.
These provisions apply to Dell's Canadian limited one-
year warranty only. For provisions of any on-site service
contract covering your system, refer to the separate on-
site service contract that you will receive.
T
" otal Satisfaction" Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought products
directly from a Dell company, you may return them to
D-6 Dell Latitude XPi CD Reference and Troubleshooting Guide
Dell up to 30 days from date of invoice for a refund of the
product purchase price if already paid. This refund will
not include any shipping and handling charges shown on
your invoice. If your organization bought the products
from Dell under a written agreement with Dell, there may
be different terms for the return of products under this
policy, based on your agreement with Dell. To return
products, you must call Dell Customer Service at the tele-
phone number shown in Chapter 5, "Getting Help," to
receive a Credit Return Authorization Number. You must
ship the products to Dell in their original packaging, pre-
pay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment. You may
return software for refund or credit only if the sealed
package containing the diskette(s) or CD(s) is unopened.
Returned products must be in as-new condition, and all of
the manuals, diskette(s), CD(s), power cables, and other
items included with a product must be returned with it.
This "Total Satisfaction" Return Policy does not apply to
DellWare products, which may be returned under Dell-
Ware's current return policy.