•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
S E A V I R U S
S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
U
-
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S
C A N T H E C O M P U T E R F O R S P Y W A R E
S
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
U N T H E
E L L
I A G N O S T I C S
R
D
D
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
I
•
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
•
See the software documentation for minimum memory requirements. If necessary, install additional
memory (see
"Memory" on page 107
•
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see
"Memory" on page 107
•
Run the
Dell Diagnostics (see "Dell Diagnostics" on page 69).
F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
I
•
Reseat the memory modules (see
communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see
•
Run the
Dell Diagnostics (see "Dell Diagnostics" on page 69).
Network Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
General
H E C K T H E N E T W O R K C A B L E C O N N E C T O R
C
82
Troubleshooting
— If you are experiencing slow computer performance, you frequently receive
— See "Dell Diagnostics" on page 69. If all tests run successfully, the error condition
"Contacting Dell" on page 126
).
).
—
"Memory" on page 107
— Ensure that the network cable is firmly inserted into both the
F L O P P Y D I S K S
,
) as you complete these checks.
—
) to ensure that your computer is successfully
O R
S
,
C D
Start
).
"Memory" on page 107
M E N U