Universal Serial Bus (Usb) Specific Problems - Alienware AW2521H User Manual

Universal Serial Bus (USB) specific problems

Specific
symptoms
USB interface USB
is not working peripherals are
not working
Super Speed Super Speed
USB 5 Gbps USB 5 Gbps
(USB 3.2 (USB 3.2
Gen1) Gen1)
interface is peripherals
slow working slowly
or not working
at all
Wireless USB Wireless USB
peripherals peripherals
stop working responding
when a USB slowly or only
3.2 device is working as the
plugged in distance
between itself
and its receiver
decreases
74 | Troubleshooting
What you
experience
• Check that your monitor is turned on.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch off and then turn on the monitor
again.
• Reboot the computer.
• Some USB devices like external portable
HDD require higher electric current;
connect the device directly to the computer
system.
• Check that your computer is Super Speed
USB 5 Gbps (USB 3.2 Gen1)-capable.
• Some computers have USB 3.2, USB 2.0,
and USB 1.1 ports. Ensure that the correct
USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
• Increase the distance between the USB 3.2
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close
as possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.2 port.
Possible solutions