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The ADVANCED Home page displays.
5.
In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6.
Check the Connection Status window to see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7.
If you cannot connect after several minutes, the router might be set up with an incorrect
service name, user name, or password, or your ISP might be experiencing a provisioning
problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is
transmitted to the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
The router might not be configured as the default gateway in your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by
your computer as the default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options, click the Connections tab, and select the Never dial a
connection. Other browsers provide similar options.
Changes Not Saved
If the router does not save the changes that you make in the router interface, do the
following:
•
When entering configuration settings, always click the Apply button before moving to
another page or tab, or your changes are lost.
AC1750 Smart WiFi Router
Troubleshooting
171
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