Polycom SoundPoint 550 Reference Manual page 2

Entering Data
Use the dialpad keys to enter information.

To backspace, press

To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.

To type other characters, press Encoding or 1/A/a. When
using the dialpad keys, use the 1, , 0, and # keys.
About Calls

Only one call can be active at a time.

You can use the handset, speakerphone, or headset for
calls.

During a call, you can change modes by picking up the
handset, or by pressing
Placing Calls
1) Pick up the handset, or press
2) Enter the phone number, and press Dial.

From Lines View: Press the phone line key, enter the
phone number, and press Dial .
Timesaver: Placing Calls Quickly
Select a recent call, monitored line (if enabled), or
favorite, or select a contact's phone number in the
contact directory.
Redial

To redial the last call placed, press Redial button or
softkey.
Answer Calls

Press or Answer and pick up the handset, or press
.

To answer a new call while on an active call, press
Answer. The current call will be held.
Hold Calls

From Calls View, press Hold or
highlight the call first.

To resume a held call, press Resume or
Transfer Calls
From Lines or Calls View
1) Press Trnsfer, dial the other party and press Send. Active
call is held.
2) When you hear the ring back sound, or after you talk with
the other party, press Trnsfer again.
NOTE: If you hang up after hearing ring back sound, the call
will be transferred blindly/immediately without speaking to
other party.
R44-550 v1.0
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End Calls

To end an active call, replace the handset, press
press . Or, press End Call.

To end a held call, highlight the held call. Press Resume,
and press End Call.
Transfer Call direct to Voice Mail
To transfer directly to voicemail:
1) During a live call, press More then VMxfr.
2) Enter the extension number and press Enter.
Park and Unpark Calls (If Enabled)
To park a live call,
1) Press More, then press Park.
2) Listen to the announcement which identifies the
extension the call is parked to.
3) Notify the intended recipient(s) that a call is parked at
specified extension.
To unpark a call
1) Recipient presses More, then Unpark.
2) Recipient dials the extension to which call was parked,
and then presses Enter.
Forward Calls
NOTE: Please see Quick Dial and Personal Assistant Toolbar
sections of this guide for additional Call Forwarding options
and methods.
To enable call forwarding (phone based):
1) Press Forward, then Select (Always is highlighted)
2) Type a forwarding number, then press Enable.
To disable phone-based call forwarding:
1) Press Forward.
2) Select the forwarding type to disable, and press Disable.
Return Calls
To select from list of recent missed incoming calls
1) Press Menu button and press Select softkey (with
Features option highlighted),
2) Press down arrow three times to highlight Call Lists and
then press Select softkey.
3) Press Select softkey (Missed Calls is highlighted).
4) Press down/up arrows to navigate to desired call.
5) Press Dial to place call.
Another way to access Call Return:
Dial 69 and the system will announce the last incoming
1)
number, then dial 1 to place call to that number.
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