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Available languages
Available languages
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check the table
below and try the suggestions.
Code
C-d1
C-20
C-21
C-22
C-F1
C-F0
C-F2
C-d0
-dC-
76 English
NV75J7570RS_EE_DG68-00615C-02_SV+NO+FI+DA+EN.indb 76
Meaning
Door lock malfunctions
Sensor malfunctions
Only occurs during EEPROM Read/
Write
If there is no communication
between the main PCB and sub PCB
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Button problem
Occurs when a button is pressed and
held for a period of time.
If the divider is removed during
cooking in Dual cook mode.
If the divider is inserted during
cooking in Single cook mode.
Action
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a service
centre.
Turn off the oven and then restart.
If the problem continues, turn off
all power for 30 seconds or more
and then reconnect. If the problem
is not fixed, please contact a service
centre.
Clean the buttons and make sure
there is no water on/around them.
Turn off the oven and try again. If
the problem continues, contact a
local Samsung service centre.
The divider must not be removed
during cooking in Dual cook mode.
Turn off the oven and then restart.
If the problem continues, turn off all
power for 30 seconds or more and
then reconnect.
If the problem is not fixed, please
contact a service centre.
2016-05-18
8:21:02
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