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en Troubleshooting
Fault
The control panel cannot be
opened.
Intense steam generation when
steaming.
The appliance requests descaling
without the counter appearing in
advance.
The appliance prompts you to
rinse it.
"Fill water tank" appears in the
display even though the water
tank has been filled.
Buttons are flashing.
"Plopping" sounds can be heard
when cooking with steam.
The appliance hums during oper-
ation and after it is switched off.
The appliance hums or clicks
when the control panel is
opened.
The interior lighting does not
work.
32
Cause and troubleshooting
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 33
If there is water in the water tank, empty the water tank:
2.
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
Reset the appliance to the factory setting.
1.
→ "Basic settings", Page 22
Repeat the calibrations.
2.
→ "Before using for the first time", Page 12
The set water hardness range is too low.
Descale the appliance.
1.
→ "Descaling", Page 27
Check the water hardness and set this in the basic settings.
2.
→ "Basic settings", Page 22
During the descaling, the power supply is interrupted or the appliance is
switched off.
Rinse the appliance twice.
▶
→ "Descaling", Page 27
The water tank has not clicked into place.
Insert the water tank correctly so that it engages in the holder.
▶
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the
water tank. The water tank is leaking.
Order a new water tank.
▶
Malfunction
Do not use deionised or filtered water.
▶
→ "Before using for the first time", Page 12
The sensor is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 33
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons
no longer flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Removing the control panel creates operating noise.
No action required.
The LED light is defective.
Note: Do not remove the glass cover.
Call the after-sales service.
▶
→ "Customer Service", Page 33
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