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VeriFone PinPad VX520 Instructions Manual

VeriFone PinPad VX520 Instructions Manual

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VeriFone PinPad
Update Download
Instructions - IP
CONFIDENTIAL
© 2015 Vantiv, LLC. All rights reserved.

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Summary of Contents for VeriFone PinPad VX520

  • Page 1 VeriFone PinPad Update Download Instructions - IP CONFIDENTIAL © 2015 Vantiv, LLC. All rights reserved.
  • Page 2: Helpful Hints

    ATTENTION! Before You Get Started Make sure that you have ample time to perform this download. You will not be able to process transactions on the terminal once the download process begins. Settle any open transactions before performing the download. Helpful Hints: •...
  • Page 3 Enter EMA • This download replaces the application on the pin pad. • It can take 15-60 minutes depending on connection speed. Step 1 • Press the * key ***Please ensure your batch is settled before you attempt any downloads.*** ©...
  • Page 4 Select EMA Step 2 • Press the F4 key for EMA © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 5: Download Settings

    Download Settings Step 3 • Press the first purple button on the left to page down © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 6 Download Settings Step 4 • Press F2 for Settings © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 7 Password Step 5 • Key in the password • 1 [Alpha] [Alpha] 6 6 8 3 1 • Press the green Enter key © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 8 Download Settings Step 6 • Press the F2 key for Common © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 9 Download settings Step 7 • Press the F1 key for Prev Helpful Hint: You can press the yellow [Back] key to erase © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 10 Download Settings Step 8 • Press the F3 key to Edit © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 11 Download Settings Step 9 • Press the F2 key for Next © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 12 Download Settings Step 10 • Press the F3 key for Slct © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 13 Download Settings Step 11 • Press F4 for Exit © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 14 Download Settings Step 12 • Press F2 for OK © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 15 Download Settings Step 13 • Press the red Cancel key © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 16 Download Settings Step 14 • Press F4 for Update PINPad © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 17 Download Step 15 • Press the Green Enter key to confirm value. If blank call our help desk @1-877-744-5300. © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 18 Download Step 16 • Press the Green [Enter] key to confirm value. If blank please call our help desk @1-877-744-5300. © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 19 Download Step 17 • The terminal will attempt to connect using the default connection method for download © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 20 Download Step 18 • Once connected EMA will sign in to the download server © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 21 Download Step 19 • The progress bar indicates download completion. Once download is completed the terminal will reboot © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 22 Pinpad Intialize Step 20 • Press the Scroll key (Purple key on the far left under the screen © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 23 Pinpad Initialize Step 21 • Press the F4 key for Init Ext PP Helpful Hint: If you do not see Init Ext PP then please call our help desk @1-877-744-5300 to make sure that the pin pad is part of the terminal build.
  • Page 24 Password Step 22 • Key in the password • 1 [Alpha] [Alpha] 6 6 8 3 1 • Press the green Enter key © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 25 Init Ext PP Step 23 • The Terminal will attempt to initialize the external pin pad © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 26 Init Ext PP Step 24 • The external pin pad will display " Please Wait" during initialization. Once completed the EXT Pin Pad will say "Welcome" © 2015 Vantiv, LLC. All rights reserved. © 2015 Vantiv, LLC. All rights reserved.
  • Page 27 © 2015 Vantiv, LLC. All rights reserved.