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VeriFone P400 User Manual & Setup Manual
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VeriFone P400 User Manual & Setup Manual

VeriFone P400 User Manual & Setup Manual

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Verifone P400
User Manual
& Setup Guide
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com

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Summary of Contents for VeriFone P400

  • Page 1 Verifone P400 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 2 Whether you’re a restaurant or a retail Accept Payments operation, this tool is your gateway to top-tier transactions. With prime PIN pad functionality and eye-catching design, Settings the Verifone P400 is here to make your payments secure and Troubleshooting stress-free. & Tips Click here to...
  • Page 3 User Manual & Setup Guide Setup Table of Contents Basic Pre-Installation 1. To get started, you will need your P400 terminal, a screwdriver, Overview the power cord, and adapter cord. 2. Next, turn your terminal so that the back side is facing you.
  • Page 4 5. Review your connection details. If they look accurate and correct, Additional Information scroll down to select the APPLY option. Spec Sheet 6. Your Verifone P400 will begin connecting to the network via Ethernet. Shop Verifone P400 Connect to WiFi 1.
  • Page 5 Setup Cont. Table of Contents A Note on Verifone P400’s Network Priority The Verifone P400 is designed to prioritize Ethernet connection. Overview This is true even if wireless connection has been established. Having Ethernet and WiFi configured simultaneously can create Setup issues for merchants hoping to accept payments.
  • Page 6 2. Under PAYMENT METHOD, select CREDIT CARD. 3. If prompted, confirm that you are using the Verifone P400 terminal. Additional Information 4. If this is a restaurant sale, you will eventually be redirected to a screen Spec Sheet that reads CHOOSE TIP.
  • Page 7 3. If prompted, confirm that you are using the Verifone P400 terminal. 4. Proceed to verify the details of the cash sale. This step will require the Settings use of a cash drawer. The Verifone P400 does not come with its unique Troubleshooting cash drawer.
  • Page 8 Adjusting Volume Merchants can access the volume controls for their Verifone P400 when in SYSTEM MODE. To modify volume settings, merchants can toggle the volume control from left (to decrease volume) to right (to increase). When maximum audio output has been accessed, the OS may enact power-saving capabilities on this device.
  • Page 9 4. Verify or modify details related to your IP address, mask, gateway, etc., to ensure accuracy. How to Locate your P400’s Mac Address 1. Press the 1, 5, and 9 keys at the same time to get started. 2. Select COM CONTROL, then select MORE.

  • Page 10: Troubleshooting And Tips

    Verifone support for the next steps. How to Troubleshoot if your PAX P400 Does Not Start Here are a few things you can do if your P400 is not starting: 1. Check that your power cable is properly connected to your device.
  • Page 11 (ESD) and thus create a TAMPER alert on your P400. How to Reset your Verifone P400 1. Press and hold the green and red keys on your P400 keypad simultaneously for five to seven seconds. 2. When prompted, select REBOOT.
  • Page 12 7. At this point, you will be prompted to create a new password for your device. Select the option that allows you to create a new password and, using the P400 keypad, create one by following the guidelines outlined. Your password must Additional Information be between five to eight digits long.
  • Page 13 Spec Sheet Shop Verifone P400 A Note on Factory Resets If you are experiencing difficulties with your Verifone P400, such as lagging response times or difficulty turning the device on, you may need to perform a factory reset. Merchants considering performing a factory reset on their Verifone P400 are encouraged to contact Verifone for assistance.
  • Page 14 & Tips inconsistent with the present document. Rights Reserved Verifone and the Verifone logo are trademarks or registered trademarks of Verifone, Inc. Other trademarks or trade names are the property of their respective companies. Additional Information ©...