Technical Support; Troubleshooting - eddyfi R-Scan Array User Manual

Technical Support

For technical support, please contact:

Troubleshooting

Problem
Encoder not
functioning
Buttons not
performing
function
Insufficient
probe contact
Wheel Brake not
working
support@eddyfi.com
Possible Cause
Instrument setup
Encoder cable
Encoder
Handle
Connection issue
Both probe lock levers are
not engaged
Water box height
adjustment
Worn brake shoes
Incorrect wheels fitted
Action
Refer to the instrument's documentation
regarding encoder setup / calibration.
Check the encoder cable plug is making
full contact with the corresponding socket.
Check encoder cable plugs are free from
dirt / debris.
Encoder is integrated into the handle. Fit
replacement the handle.
Check the handle is securely fastened to
the chassis.
Button is integrated into the handle. Fit
replacement the handle.
Ensure both probe lock levers are engaged
to clamp the water box
Release both probe lock levers on the
scanner and adjust height of water box so
that foam seal is in contact with external
surface. The foam seal should be slightly
compressed.
Plunger wear on the probe lock lever.
Replace the plunger
Replace the brake shoes
Using brake when low friction wheels fitted
to scanner. Fit high friction wheels.
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