Troubleshooting Guide; Replacement Parts - Ninja DualBrew PRO CFP300 Series Owner's Manual

TROUBLESHOOTING GUIDE

There's sediment in my coffee.
• If using a permanent filter, this may be due to using finely ground coffee.
• To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or
use a paper filter.
NOTE: DO NOT use a paper filter in conjunction with a permanent filter, as water and/or
coffee can back up and clog the filter basket.
Over Ice Brew is not cold.
• Ensure your cup, travel mug, or carafe is filled all the way to the top with ice cubes
before brewing. Brewer will brew at elevated temperatures to lock in the best flavor, then
the ice will cool the brewed coffee to the perfect temperature.
Coffee is too weak.
• For stronger coffee, use the Rich brew setting. For an even bolder flavor, you can add
more coffee grounds to the filter.
Coffee is too strong.
• For milder coffee, use the Classic brew setting. For an even milder flavor, use fewer
coffee grounds in the filter.
Brew cycle is too slow.
• The brew time will vary based on size and brew style. Full carafe sizes and Rich brews
will take longer to brew than single-serve and classic brews. The progress bar on the
control panel will indicate brew status.
Cup or travel mug overflowed.
• Refer to the Approximate Brew Volumes chart on page 10.
Brew basket overflowed.
• The bottom of the brew basket may be clogged. This can happen with finely ground
coffee or too many coffee grounds in the filter. Medium-grind coffee is recommended.
• Using both the permanent filter and a paper filter can cause grounds to clog and water
to back up in the brew basket. Use only the permanent filter or a paper filter.
• Decaf coffee grounds absorb water differently, so use fewer scoops when using decaf.
There is water left in the reservoir.
• When the reservoir is filled to a specific size and then that size is brewed, there will be
some water left in the reservoir. This is normal to ensure the reservoir does not run dry
for the best performance of the pump and brew system.
Brewer is leaking.
• After removing the water reservoir, there may be a small amount of water in the reservoir
valve. This can be easily removed with a dry cloth.
• If the leak is coming from above the brew basket, refer to "Brew basket overflowed." above.
• If the leaking is coming from below the brew basket, close the drip stop. Refer to page 17
for more information.
• If the leak is coming from the bottom of the brewer, call Customer Service at
1-877-646-5288.
Intelligent Clean Cycle Indicator is illuminating orange.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run
another cycle to remove additional mineral buildup that occurs naturally over time and
is common in hard-water areas. Make sure you are using vinegar or a descaling solution
and follow the cleaning instructions on pages 20 and 21.
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1-877-646-5288
Brewer is not detecting the Ninja® Pod Adapter.
• Ensure the adapter is fully seated in place over the brew basket with the handle closed.
Pull the handle toward you until it clicks into the LOCK position. Refer to page 12-13 for
more information.
• Ensure the Hot Water Dial is turned completely to the coffee bean icon.
Coffee is splattering.
• Some splatter is normal. Use the cup tray when possible to reduce the distance between
the cup and the coffee outlet.
• Ensure the Ninja Pod adapter is installed over the brew basket when brewing pods.
Brewer is not displaying sizes or styles to brew.
• Ensure the sliding lid is fully closed or the Ninja Pod Adapter handle is closed and in the
LOCK position. Ensure the Hot Water Dial is turned completely to either the coffee bean
or water droplet icon. Refer to pages 12-13 and 18 for more information.
Water reservoir is unstable.
• Ensure the Configurable Water Reservoir Latch is installed securely. Ensure the water
reservoir is properly installed on the hook on the side or back of the brewer and pressed
down firmly into the water reservoir base.
CLOCK DISPLAY MESSAGES:
End
• The brew cycle is complete.
Add Wtr
• The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir and then press the START BREW button to resume.
• If the reservoir is filled with water, remove and reseat the reservoir. If the issue persists,
contact Customer Service at 1-877-646-5288.
CLn
• The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the heater. See 'Cleaning & Descaling Your Brewing System'
for instructions.
STOP
• A brew cycle was cancelled.
ERROR MESSAGES:
Er
• If the clock displays "Er" and then a number (ex. "Er 03"), contact Customer Service at
1-877-646-5288.

REPLACEMENT PARTS

To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288.
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