Troubleshooting Guide - Ninja CP305 Series Owner's Manual

TROUBLESHOOTING GUIDE

There's sediment in my coffee
• If using a permanent filter, the sediment at the bottom of the brewed coffee may
be due to using finely ground coffee.
• To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind
or use a paper filter.
NOTE: We DO NOT recommended using a paper filter in conjunction with the
permanent filter, as clogging and backing up of water and/or coffee in the filter basket
can occur.
OVER ICE Brew and COLD BREW are not cold
• Ensure your cup, travel mug, or carafe is filled all the way to the top with ice
cubes before brewing. Your Ninja Hot & Cold Brew System™ will brew at elevated
temperatures to lock in the best flavor, then the ice will cool the brewed coffee or tea to
the perfect temperature.
Coffee or tea is too weak
• COFFEE: For stronger coffee, use the RICH brew setting, try darker roast beans, or use
the permanent filter rather than a paper filter. If you want an even bolder flavor, you can
add more coffee grinds to the brew basket. Additional grinds do absorb liquid, so you
will have a more concentrated, smaller cup of coffee.
• TEA: For stronger tea, use the RICH brew setting, or add more tea to the brew basket.
Coffee or tea is too strong
• COFFEE: For milder coffee, use the CLASSIC brew setting, use lighter roast beans, or
use a paper filter rather than the permanent filter. If you want an even milder flavor, you
can put fewer coffee grinds in the brew basket.
• TEA: For milder tea, use the CLASSIC brew setting, or use less tea in the brew basket.
Brew cycle is too slow
• Depending on your settings, your brew time will vary from around 4 minutes
to 18 minutes. The progress bar on the control panel will indicate brew status.
Cup or travel mug overflowed
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the
XL Cup size, 16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the
XL Multi-Serve size.
Brew basket overflowed
• The bottom of the filter holder may be clogged. This can happen with finely
ground coffee or too many coffee grinds in the brew basket. Medium-ground coffee
is recommended.
NOTE: When using a paper filter, do not use the permanent filter.
There's water left in my reservoir
• The water reservoir markings are minimum fill lines that indicate the amount of water
needed for that brew size. However, all brew styles use different amounts of water to
create the proper flavor and concentration,
leaving some water to remain.
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My Ninja Hot & Cold Brew System is leaking
• After removing the water reservoir, there may be a small amount of water in the
reservoir valve. This can be easily removed with a dry cloth.
• If the leak is coming from the brew basket, make sure all parts are assembled correctly
and securely. If the leak is coming from the bottom of the brewer, call Customer Service
at 1-877-646-5288.
CLEAN light is on
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a
second cycle to remove additional mineral buildup that occurs naturally over time.
There's no Rooibos or Pu'erh tea type setting
• Use the Herbal tea setting for Rooibos and the Black tea setting for Pu'erh.
CLOCK DISPLAY MESSAGES:
"Add" "Wtr"
• The system does not have enough water in the reservoir to complete your brew. Add
fresh water to the reservoir and then press the START/SELECT dial to resume.
"CLn"
• The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the boiler. See 'Cleaning & Descaling Your Brewing System' for
instructions.
"Hot" "Wtr"
• The system has detected that hot water has been added to the water reservoir. Remove
the reservoir and empty the hot water. Refill the reservoir with fresh, cool water and
return it to the base of the system. Wait until the display no longer shows "Hot" "Wtr"
before using the system again.
ERROR MESSAGES:
"Er"
• If the clock displays "Er" and then a number (ex. "Er 03"),
contact Customer Service at 1-877-646-5288.
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