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Troubleshooting Tips
Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Problem
Unit does not turn
on when pressing
ON/OFF button
Unit does not
cool well
The unit is noisy
and/or vibrates too
much.
The unit makes a
gurgling sound.
Unit will not
connect to WiFi or
App does not
work(some models).
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Solution
Displays P1 Error Code and means the water collection tray is full.
Turn off the unit, drain the water from the water collection tray,
and restart the unit.
If room temperature is lower than the set temperature in COOL
mode, reset the temperature.
The air filter is blocked with dust or animal hair. Turn off the unit
and clean the filter according to the instructions.
Exhaust hose is not connected or is blocked. Turn off the unit,
disconnect the hose, check for blockage, and reconnect the hose.
Temperature setting is too high; decrease the set temperature.
Make sure all windows and doors are closed.
The room area could be too large; doublecheck the cooling area.
Check the room for possible heat sources and remove them if
possible.
The floor is not level. Place the unit on a flat, level surface.
The air filter is blocked with dust or animal hair. Turn off the unit
and clean the filter according to the instructions.
This sound is cause by the refrigerant flow inside the unit and is
normal.
For additional support and troubleshooting tips,follow the link in
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