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SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
Table 8. Fault Possible Causes (Cont)
PROBLEM
POSSIBLE CAUSE
SIM status not ready
SIM card not fitted
SIM card invalid
Position undetermined
Insufficient GPS satellites
visible
Interference
Fails to connect to
Satellite blockage
network
Interference
Loose connectors
Damaged RF cable
Component failure
Low data rate to
Low signal quality
terminal
Low rate streaming connection Disconnect and reconnect to
Network contention
Low signal quality
Satellite partial blockage
Connected to satellite with low
elevation
Interference
Loose connectors
Damaged RF cable
Power supply
Component failure
© Honeywell International Inc. Do not copy without express permission of Honeywell.
SMALL SATCOM
SOLUTION
Insert SIM card in slot
Use supplied class 15 SIM
Contact Service Provider
Ensure antenna is outside with
an unobstructed view of the sky
Prevent interference in the GNSS
band
Ensure antenna is outside with
an unobstructed view of the sky
Prevent interference in Satcom
receive band
Correctly torque RF connectors
Replace RF cable
Contact Support
See below
background
Wait for the network should adapt
Ensure antenna is outside with
an unobstructed view of the sky
Disconnect and reconnect
Prevent interference in Satcom
receive band
Correctly torque RF connectors
Replace RF cable
Check that 28V is being supplied
Contact Support
Page 42
18 Feb 2021
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