Troubleshooting; The Adc-V622 Says 'There Are No Registered Devices'; The Adc-V622 Rings But No Notification Is Received - Alarm.Com ADC-V622 Manual

5. Tap Video Callout.
6. Enter the desired name for the notification.
7. In For the selected devices, tap to select the ADC-V622 cameras to trigger the notification.
8. Tap to select Button Pushed if it isn't selected.
9. Configure the time frame and notification filtering.
10. In Recipients, tap + Add Recipient to select which contacts receive the notification.
11. Tap to select the entries in the Address Book to be notified, then tap Close.
◦ If a contact is not listed:
a. Tap + Add Contact to add a new Address Book entry.
b. Enter the new contact's information, then tap Add Contact.
12. Verify the notification is configured with the desired settings.
13. Tap Save. Allow a few minutes for the settings to save to the device, then test the notification.

Troubleshooting

If the button is not sending the user a notification, verify the notification was properly set up on the Customer Website or
app.
The ADC-V622 says "There are no registered devices"
If the ADC-V622 says "There are no registered devices, call cannot be completed" when the callout button is pressed,
then the notification has not been set up yet. Complete the preceding steps to
If the notification has been created, wait a few minutes and then test the callout button again. Verify the notification has
the correct recipients included.

The ADC-V622 rings but no notification is received

If the ADC-V622 rings but a notification is not received, verify the video callout notification's toggle switch is enabled to
indicate it is active and that the correct recipients are included.
• If the video callout notification's toggle switch is disabled to indicate it's paused, enable the notification. Wait a few
minutes, and then test the callout button again.
• If the video callout notification's toggle switch was recently enabled, wait a few minutes before testing the button
press again.
1. If the button continues to not send a notification and all recipients are correct, disable the notification and then
after one minute re-enable the notification. Wait a few minutes, and then test the callout button again.
2. If the behavior continues after attempting the preceding steps, delete the notification and then recreate the
video callout notification. Wait a few minutes, and then test the callout button again.
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Video_Devices/180_HD_Camera_ADC-V622/Set_up_a_video_
Create the video callout
Updated: Thu, 09 May 2019 19:53:46 GMT
notification.
2