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Troubleshooting
If there is a problem, refer to this Troubleshooting Guide.
The Camera Flash does not fire.
● The camera flash is not attached securely to the camera.
→Attach the camera's mounting foot securely to the camera.
● The electrical contacts of the Camera Flash and camera are dirty.
→Clean the contacts.
● <
> or <
> is not displayed in the view finder of camera.
→Wait until the flash is fully recycled and the flash ready indicator
lights up.
→If the flash ready indicator lights up, but <
displayed in the view finder, check whether this flash unit is
securely attached to the camera hotshoe.
→If the flash ready indicator does not light up after a long wait,
check whether the battery power is enough. If the battery power
is low, <
> will appear and blink on the LCD panel. Please
replace the battery immediately.
The power turns off by itself.
● After 90 seconds of idle operation, auto power off took effect if the
flash is set as transmitter.
→Press the shutter button halfway or press any flash button to
wake up.
● After 60 minutes (or 30 minutes) of idle operation, the flash unit
will enter sleep mode if it is set as receiver.
→Press any flash button to wake up.
Auto zoom does not work.
● The camera flash is not attached securely to the camera.
→Attach the camera flash's mounting foot to the camera.
The flash exposure is underexposed or overexposed.
● You used high-speed sync.
→With high-speed sync, the effective flash range will be shorter.
Make sure the subject is within the effective flash range
displayed.
● You used Manual Flash mode.
→Set the flash mode to TTL or modify the flash output.
Photos have dark corners or only parts of the target subject
are illuminated.
● The focal length of lens exceeds the flash coverage.
→Check the flash coverage you set. This flash unit has the flash
coverage between 20 and 200mm, which fits medium-format
cameras.
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> or <
> is not
Firmware Upgrade
● The USB port is a Type-C USB socket. Type-C USB connection
line is applicable.
● As the firmware upgrade needs the support of Godox G3
software, please download and install the "Godox G3 firmware
upgrade software" before upgrading. Then, choose the related
firmware file.
● As the product needs to do firmware upgrade, please refer to
instruction manual of the newest electric version as final.
Compatible Camera Models
Maintenance
● Shut down the device immediately should abnormal operation be
detected.
● Avoid sudden impacts and the product should be dedusted
regularly.
● It is normal for the flash tube to be warm when in use. Avoid
continuous flashes if unnecessary.
● Maintenance of the flash must be performed by our authorized
maintenance department which can provide original accessories.
● This product, except consumables e.g. flash tube, is supported
with a one-year warranty.
● Unauthorized service will void the warranty.
● If the product had failures or was wetted, do not use it until it is
repaired by professionals.
● Changes made to the specifications or designs may not be
reflected in this manual.
,X-T30
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