Limited Warranty - OBSIDIAN CONTROL SYSTEMS NETRON DMX10 Installation Manual

L I M I T E D W A R R A N T Y
1. Obsidian Control Systems hereby warrants, to the original purchaser, Obsidian Control Systems
products to be free of manufacturing defects in material and workmanship for a period of two years
(730 days).
2. For warranty service, send the product only to the Obsidian Control Systems service center. All
shipping charges must be pre-paid. If the requested repairs or service (including parts replacement)
are within the terms of this warranty, Obsidian Control Systems will pay return shipping charges
only to a designated point within the United States. If any product is sent, it must be shipped in
its original package and packaging material. No accessories should be shipped with the product.
If any accessories are shipped with the product, Obsidian Control Systems shall have no liability
whatsoever for loss and/or damage to any such accessories, nor for the safe return thereof.
3. This warranty is void if the product serial number and/or labels are altered or removed; if the product
is modified in any manner which Obsidian Control Systems concludes, after inspection, affects the
reliability of the product; if the product has been repaired or serviced by anyone other than the
Obsidian Control Systems factory unless prior written authorization was issued to purchaser by
Obsidian Control Systems; if the product is damaged because not properly maintained as set forth
in the product instructions, guidelines and/or user manual.
4. This is not a service contract, and this warranty does not include any maintenance, cleaning or
periodic check-up. During the periods as specified above, Obsidian Control Systems will replace
defective parts at its expense, and will absorb all expenses for warranty service and repair labor by
reason of defects in material or workmanship. The sole responsibility of Obsidian Control Systems
under this warranty shall be limited to the repair of the product, or replacement thereof, including
parts, at the sole discretion of Obsidian Control Systems. All products covered by this warranty
were manufactured after January 1, 1990, and bare identifying marks to that effect.
5. Obsidian Control Systems reserves the right to make changes in design and/or performance
improvements upon its products without any obligation to include these changes in any products
theretofore manufactured.
6. No warranty, whether expressed or implied, is given or made with respect to any accessory supplied
with the products described above. Except to the extent prohibited by applicable law, all implied
warranties made by Obsidian Control Systems in connection with this product, including warranties
of merchantability or fitness, are limited in duration to the warranty periods set forth above. And no
warranties, whether expressed or implied, including warranties of merchantability or fitness, shall
apply to this product after said periods have expired. The consumer's and/or dealer's sole remedy
shall be such repair or replacement as is expressly provided above; and under no circumstances
shall Obsidian Control Systems be liable for any loss and/or damage, direct and/or consequential,
arising out of the use of, and/or the inability to use, this product.
7. This warranty is the only written warranty applicable to Obsidian Control Systems products and
supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore
published.
8. Use of software and firmware:
9. To the maximum extent permitted by applicable law, in no event shall Elation or Obsidian Control
Systems or its suppliers be liable for any damages whatsoever (including, but not limited to,
damages for loss of profits or data, for business interruption, for personal injury or other loss
whatsoever) arising out of or in any way related to the use of or inability to use firmware or software,
the provision of or failure to provide support or other services, information, firmware, software,
and related content through the software or otherwise arising out of the use of any software or
firmware, even in the event of the fault, tort (including negligence), misrepresentation, strict liability,
breach of warranty of Elation or Obsidian Control Systems or any supplier, and even if Elation or
Obsidian Control Systems or any supplier has been advised of the possibility of such damages.
WARRANTY RETURNS: All returned service items, whether under warranty or not, must be freight
pre-paid and accompany a return authorization (R.A.) number. The R.A. number must be clearly written
on the outside of the return package. A brief description of the problem as well as the R.A. number
must also be written down on a piece of paper and included in the shipping container. If the unit is
under warranty, you must provide a copy of your proof of purchase invoice. Items returned without a
R.A. number clearly marked on the outside of the package will be refused and returned at customer's
expense. You may obtain a R.A. number by contacting customer support.
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