Limited Warranty - OBSIDIAN CONTROL SYSTEMS NX2 Installation Manual

L I M I T E D W A R R A N T Y
1. Obsidian Control Systems hereby warrants, to the original purchaser, Obsidian Control Systems products to
be free of manufacturing defects in material and workmanship for a period of two years (730 days).
2. For warranty service, send the product only to the Obsidian Control Systems service center. All shipping charges
must be pre-paid. If the requested repairs or service (including parts replacement) are within the terms of this
warranty, Obsidian Control Systems will pay return shipping charges only to a designated point within the United
States. If any product is sent, it must be shipped in its original package and packaging material. No accessories
should be shipped with the product. If any accessories are shipped with the product, Obsidian Control Systems
shall have no liability what so ever for loss and/or or damage to any such accessories, nor for the safe return
thereof.
3. This warranty is void if the product serial number and/or labels are altered or removed; if the product is
modified in any manner which Obsidian Control Systems concludes, after inspection, affects the reliability of
the product; if the product has been repaired or serviced by anyone other than the Obsidian Control Systems
factory unless prior written authorization was issued to purchaser by Obsidian Control Systems; if the product
is damaged because not properly maintained as set forth in the product instructions, guidelines and/or user
manual.
4. This is not a service contract, and this warranty does not include any maintenance, cleaning or periodic check-up.
During the periods as specified above, Obsidian Control Systems will replace defective parts at its expense, and
will absorb all expenses for warranty service and repair labor by reason of defects in material or workmanship.
The sole responsibility of Obsidian Control Systems under this warranty shall be limited to the repair of the
product, or replacement thereof, including parts, at the sole discretion of Obsidian Control Systems. All products
covered by this warranty were manufactured after January 1, 1990, and bare identifying marks to that effect.
5. Obsidian Control Systems reserves the right to make changes in design and/or performance improvements
upon its products without any obligation to include these changes in any products theretofore manufactured.
6. No warranty, whether expressed or implied, is given or made with respect to any accessory supplied with the
products described above. Except to the extent prohibited by applicable law, all implied warranties made by
Obsidian Control Systems in connection with this product, including warranties of merchantability or fitness,
are limited in duration to the warranty periods set forth above. And no warranties, whether expressed or
implied, including warranties of merchantability or fitness, shall apply to this product after said periods have
expired. The consumer's and/or dealer's sole remedy shall be such repair or replacement as is expressly
provided above; and under no circumstances shall Obsidian Control Systems be liable for any loss and/or
damage, direct and/or consequential, arising out of the use of, and/or the inability to use, this product.
7. This warranty is the only written warranty applicable to Obsidian Control Systems products and supersedes all
prior warranties and written descriptions of warranty terms and conditions heretofore published.
8. Use of software and firmware:
To the maximum extent permitted by applicable law, in no event shall Elation or Obsidian Control Systems or
its suppliers be liable for any damages whatsoever (including, but not limited to, damages for loss of profits or
data, for business interruption, for personal injury or other loss whatsoever) arising out of or in any way related
to the use of or inability to use firmware or software, the provision of or failure to provide support or other
services, information, firmware, software, and related content through the software or otherwise arising out
of the use of any software or firmware, even in the event of the fault, tort (including negligence),
misrepresentation, strict liability, breach of warranty of Elation or Obsidian Control Systems or any supplier,
and even if Elation or Obsidian Control Systems or any supplier has been advised of the possibility of such
damages.
WARRANTY RETURNS: A
and accompany a return authorization (R.A.) number. The R.A. number must be clearly written on the outside of
the return package. A brief description of the problem as well as the R.A. number must also be written down on a
piece of paper and included in the shipping container. If the unit is under warranty, you must provide a copy of your
proof of purchase invoice. Items returned without a R.A. number clearly marked on the outside of the package will
be refused and returned at customer's expense. You may obtain a R.A. number by contacting customer support.
ll returned service items, whether under warranty or not, must be freight pre-paid
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