Entry Point For Sdmc Problem Determination; Beginning Sdmc Problem Determination; Step 1. Sdmc Problem Determination - IBM SDMC Troubleshooting, Service, And Support

Entry point for SDMC problem determination

Find the symptom you are having in the Symptom column of the following table. Then perform the
action described in the Action column.
Symptom
Operator reported that the SDMC
did not start, but no other problems
were reported.
Operator reported "Communication
not active" on the SDMC.
Power problems
SDMC boot problems
Display problem
DVD-ROM drive problem
Ethernet LAN problem
A problem with any of the following
devices:
v display
v DVD-ROM Drive
v disk drive
v Ethernet LAN
Eight character error code beginning
with SDMC was received when
using the SDMC graphical user
interface.
PC-Doctor diagnostic tests detected
an error.
Problems understanding the usage of
the SDMC.
All other problems (for example:
SDMC GUI is unresponsive, parity
errors, power, POST codes, blank
display, mouse, or keyboard).
Symptoms not in this list.

Beginning SDMC problem determination

Use this procedure to determine if there is a problem with the SDMC hardware. This procedure might
direct you to procedures in various sections of this information or to personal computer maintenance
information.

Step 1. SDMC problem determination:

1. If the SDMC is running, shut down the console after you exit the graphical user interface. The PC
power turns off automatically. If the PC cannot turn off the power, then turn off the power switch.
2. Turn on the SDMC power.
3. Watch the console and allow enough time for the system to complete the POST and load the SDMC
appliance code.
4. Watch and listen for the following failing symptoms during power-on:
Action
Go to "Beginning SDMC problem determination."
Go to "Testing the SDMC Ethernet adapter" on page 22.
Go to "Testing for a power problem" on page 21.
Go to "Beginning SDMC problem determination."
Go to "Testing the SDMC display" on page 25.
Go to "Testing the SDMC DVD-ROM drive" on page 23.
Go to "Testing the SDMC Ethernet adapter" on page 22.
Go to "Performing system unit testing by using PC-Doctor" on page 21.
Go to the "SDMC system reference code" on page 1.
For PC hardware maintenance manuals to help isolate the problem to a
failing part, see"Equivalent maintenance information for the SDMC PC" on
page 1.
Go to Managing the Systems Director Management Console.
Go to "Beginning SDMC problem determination."
Go to "Beginning SDMC problem determination."
Troubleshooting, service, and support using Systems Director Management Console
19