IBM SDMC Troubleshooting, Service, And Support page 14

For the latest information regarding maintenance of your SDMC PC, system board specifications, and
parts, see the PC hardware maintenance manuals. To obtain the latest versions of these publications
through the IBM website, follow this procedure:
1. Go to the IBM
2. Select Support & downloads.
3. Go to Select product or service type for support, and expand the Choose support type box.
4. Select System x from the menu listing, and click the Go icon.
5. On the right side of the menu, locate the Quick path box, and type in the equivalent PC server
machine type that corresponds to your SDMC machine type, and then click Go.
6. Click the Troubleshooting tab located on the support menu.
7. In the Available topics box select Service/Support guide. Click the Go icon.
8. Click the link that appears underService/Support guide.
9. Click the file link number listed under File link. The file for the hardware maintenance manual
opens.
Diagnostics, test, and recovery
This task describes some of the diagnostic tools available for use on your SDMC hardware related
problems.
Choose from one of the following procedures to help in diagnosing a hardware related problem.
v Power-on self-test (POST)
– POST beep codes
– Error code format
v Sector disk drive scanning procedure
To scan your SDMC hard disk drive, perform the following steps:
1. Power off the SDMC.
2. Power on the SDMC.
3. As the SDMC is rebooting, watch the SDMC display. After the second BroadCom Ethernet driver
screen is displayed, simultaneously press the "CTRL" key and the letter "A" key.
4. From the list of options, select Disk Utilities.
5. Select Verify Disk Media The SDMC performs a scan of your disk drive.
v PC-Doctor
Note: For additional information about items in the previous list, see the appropriate personal computer
hardware maintenance manual. To access the personal computer hardware maintenance documentation,
see the "Equivalent maintenance information for the SDMC PC" on page 1.
PC-Doctor
PC-Doctor is a set of diagnostic and system information tools included with the SDMC. In rack-mounted
SDMC models, PC-Doctor is preinstalled on the system.
Running PC-Doctor on an SDMC
Notes:
v The SDMC has PC-Doctor preinstalled in read only memory (ROM). The diagnostics are run from
ROM, there is no boot media required.
v If you are directed by your service provider, you can obtain and install updated versions of PC-Doctor.
– The updates for PC model 7xxx-CR6 can be obtained from diskette, CD-ROM, or going to site
http://www.ibm.com.
To run PC-Doctor on an SDMC:
1. Turn off the power to the SDMC.
2
Troubleshooting, service, and support using SDMC
website (http://www.ibm.com).