Before connecting the printer, are the computer and network device (router, etc.) configured and can the computer connect to the network?
Configure the computer and network device.
For the procedures, refer to the manuals supplied with the computer and network device, or contact their manufacturers.
Are the printer and network device (router, etc.) turned on?
Turn on each device.
If the printer is already turned on, turn it off, then turn it back on.
Is the USB cable connected properly? (The USB cable is required for network settings when setting up the printer on the network for the first time.)
If the USB cable is loose, connect it properly.
For the connection procedure, refer to "Wired LAN Connection" (Windows: P.23, Macintosh: P.32) in the printed manual: Getting Started.
When using a router, are the LAN cables of the printer and computer connected to the LAN side of the router?
For details on how to check the connection, refer to the manual supplied with the router or contact its manufacturer.
If the LAN cable is connected to the WAN side of the router, connect it to the LAN side.
If the LAN cable is loose, connect it properly.
For the connection procedure, refer to the manual supplied with the router or contact its manufacturer.
Is the firewall function of your security software active?
A message may appear on the computer monitor warning that Canon software is attempting to access the network.
If the warning message appears, set the security software to always allow access.
A security measure to protect computers connected to the Internet and corporate networks against unauthorized external access.